Service Hub Professional
HubSpotReviews from AWS customer
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A positive experience so far.
What do you like best about the product?
The automation features & User Interface...
What do you dislike about the product?
Email trails can sometimes look messy, think this could be cleaned up.
What problems is the product solving and how is that benefiting you?
Communicating much more effectively to clients when a problem is raised.
Recommendations to others considering the product:
I would reccomend this product highly.
Excellent
What do you like best about the product?
'Knowledge base'/'Articles' as they help businesses help customers and they also create a great reputation for a business.
What do you dislike about the product?
There is no downside to HubSpot, it is simply flawless.
What problems is the product solving and how is that benefiting you?
Before HubSpot, our business had a lot of support tickets, that were very uncontrolable. Because of this, we couldn't accurately help customers. HubSpot helped us control this issue.
Free flowing knowledge base which helps guide my customers
What do you like best about the product?
Handy tools to help process your knowledge base to customers, such as anchors/categorising articles
The multiple pipelines in which you can separate customers/business departments from their issues or tasks
The multiple pipelines in which you can separate customers/business departments from their issues or tasks
What do you dislike about the product?
No way to import/export articles. The article health could display more detailed user experiences.
The connecting of tickets could be improved, especially when customers have dependencies on certain support queries.
The connecting of tickets could be improved, especially when customers have dependencies on certain support queries.
What problems is the product solving and how is that benefiting you?
Ease of communication with customers to deliver support to their ongoing issues within our payment service
Completion of issues has greatly increased, as well as finding faults within our support that were not recognised previously.
Completion of issues has greatly increased, as well as finding faults within our support that were not recognised previously.
Easy to use!
What do you like best about the product?
Super easy and straightforward to use. d
What do you dislike about the product?
I haven't come across any as of yet. dddd
What problems is the product solving and how is that benefiting you?
Easy for everyone to keep track of issues with your customers
Recommendations to others considering the product:
A good investment, even for simple things like the live chat.
HubSpot Service Feedback - Customer Feedback
What do you like best about the product?
There is a huge amount of different features which are very easy to use.
What do you dislike about the product?
There is nothing! I love the HubSpot platform
What problems is the product solving and how is that benefiting you?
We are collecting our customer feedback and providing follow up info0 for customers. All the information is in one place and can be quickly analyzed.
Recommendations to others considering the product:
Make sure you spend time on it well.
Great CRM tool!
What do you like best about the product?
I like the ease of use of the platform; it's quite self-explanatory to get to know each feature.
HubSpot is also very good at rolling out new updates frequently. I feel as though they listen to what customers want to see.
HubSpot is also very good at rolling out new updates frequently. I feel as though they listen to what customers want to see.
What do you dislike about the product?
Sometimes the system is very slow to load. Also I think there should be an option for multi-collaboration on marketing emails so each user doesn't get kicked out when more than one person is trying to edit content.
What problems is the product solving and how is that benefiting you?
We are able to upload tickets to different internal teams for various tasks to be completed. This allows these requests to be in one place, so it's less chaos on our internal messaging system, and keeps all requests organised.
Recommendations to others considering the product:
It's great to manage both internal and external processes. For a marketing purpose, it's great to organise projects using the Tickets feature.
Offers the complete package
What do you like best about the product?
HubSpot has grown with us, we have moved from the conversations to inbox and it's effectively managing our growing team. I highly recommend the service hub.
What do you dislike about the product?
I feel the functionality of the customer portal could be improved. None of our customers use it, but that is also down to us not channelling tickets through the platform.
What problems is the product solving and how is that benefiting you?
We were using so many different tools before onboarding with Hubspot. The benefit of managing CX, Sales & Marketing are fantastic, we recently added service hub so that customer feedback was available per contact.
Recommendations to others considering the product:
Ensure the team are completely on board with the solution before implementation.
HubSpot is an incredible platform for startups or enterprises, it's an excellent hub!
What do you like best about the product?
I enjoyed the Feedback Surveys functionality. It proved to be an excellent indicator of our customer's feelings and thoughts of our brand! Without mentioning any names, HubSpot superceeds my expectations as a user of the platform in terms of the functionality that it offers and the easy-to-use interface. The Live chat function was also one of my favorite tools we explored and gained valuable insights and a better understanding of our customer's thoughts and behavior patterns.
What do you dislike about the product?
I didn't seem to get much out of the ticket's functionality within the Service Hub but this is a result of how our business model operates. We currently operate as a product and service distributor and because of this, we did not need to explore the ticketing functionality.
What problems is the product solving and how is that benefiting you?
We specifically wanted to gain further and deeper insights into what our customers felt towards and about our business brand and we needed a tool or function where we could obtain this type of data in the easiest possible ways, without annoying our customers in any way but more in a voluntary way and the feedback survey functionality did this for us brilliantly.
Recommendations to others considering the product:
My advice would be for the potential user to first understand what the functionality of the hub offers and match the needs of their business to see if it's a viable and feasible opportunity for them to explore. Also, the user should consider the number of users that will be using the platform to ensure it will be suited to the business and its budget perhaps.
I love Hubspot
What do you like best about the product?
The incorporation of the whole suite! The scoring models are just great and the fact that I can see most of the journey of my users! And the support!!!
What do you dislike about the product?
The interface of the journey planner. If the icons and pathways were of smaller size, that'd be great! It is difficult to have a good overview of all the steps
What problems is the product solving and how is that benefiting you?
Capturing leads, onboarding users! Best in class!
Powerfull tool
What do you like best about the product?
Advanced reporting options. World class support.
What do you dislike about the product?
Minor property management things could be updated, but overall very good
What problems is the product solving and how is that benefiting you?
Full marketing and sales funnel management as well as support infrastructure. We can manage everything in Hubspot, which simplifies our process tremendously
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