Service Hub Professional
HubSpotReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
2,882 reviews
from
External reviews are not included in the AWS star rating for the product.
Key features missing
What do you like best about the product?
A lot is customizable. Workflows are cool too.
What do you dislike about the product?
2 important features missing :
1/ Tracking time on different pipe stages. It seems crazy that you calculate it only in days.
2/ Spliting and dividing tickets
1/ Tracking time on different pipe stages. It seems crazy that you calculate it only in days.
2/ Spliting and dividing tickets
What problems is the product solving and how is that benefiting you?
Being able to answer all our customers' questions
Centralizing all requests on a support pipe and process
Centralizing all requests on a support pipe and process
A very complete CRM
What do you like best about the product?
The snippets are quite easy to get too answer to the customers.
What do you dislike about the product?
The emails and tickets are in different places, which is confusing.
What problems is the product solving and how is that benefiting you?
We can handle a lot of customers contact and get organized pretty well with hubspot.
Cool, but quite limited in customisabilty
What do you like best about the product?
The amount of integration HubSpot Service Hub offers is cool.
What do you dislike about the product?
The automated contact generation from e-mails is generating way to many contacts, that are not relevant.
What problems is the product solving and how is that benefiting you?
We are using HubSpot Service Hub as a first line support inbox for our platform and it gets the job done.
It is simple to use
What do you like best about the product?
I like that I can leave information pinned although I would like it to be more than one
What do you dislike about the product?
That you cannot search by ticket numbe.r
What problems is the product solving and how is that benefiting you?
It helps me in the management of mails and information of the clients that I deal with
Easy to use. needs a bit more advanced customization for customer portal with more available status
What do you like best about the product?
easy to do it and the knowledge base from hubspot is well explained.
What do you dislike about the product?
not possible to create more status in the customer support portal
What problems is the product solving and how is that benefiting you?
having a place for all questions from customers. To be easy and fast to track
Recommendations to others considering the product:
to give more customization for the customer portal
Great tool for the customer-centric aspects of the business
What do you like best about the product?
The positive impact on internal and external communication and coordination.
What do you dislike about the product?
The mobile app could have more functionality
What problems is the product solving and how is that benefiting you?
Helps us involve our development and other product-focused aspects of the business, giving them insights into the issues customers are facing.
Recommendations to others considering the product:
Make use of automation, and leverage the data generated by creating dashboards.
It is easy to use and intuitive
What do you like best about the product?
How everything is well organized and it is easy to access. It is also great how asy it is to develop workflows and integrate different tools together in an easy way.
What do you dislike about the product?
I dislike the reports area, it is not as intuitive as it should, eventhough it works correctly, it could be improved by making it easier to make these dashbooards.
What problems is the product solving and how is that benefiting you?
Integration between different tools (forms,emailing, automatizations,etc.) Also the price is great for the size of our company. It has helped us to visualize better our results and automatize processes.
The best tool to work in Customer Marketing!
What do you like best about the product?
HubSpot is very easy to use, I can say intuitive!
What do you dislike about the product?
The only thing I would change is the "stillness" of some tools, such as the email templates.
What problems is the product solving and how is that benefiting you?
It is fantastic the way I can automate content for my customers! It offers me all the tools I need, without needing to buy others!
It's a good option
What do you like best about the product?
The option to personalize it depending on your needs.
What do you dislike about the product?
I'm not responsible for the personalization of Hubspot for the company, so I'm not able to say what I dislike, because it's probably something that could be done, but the company wants it that way. But one thing to improve would be the option to integrate it with other softwares or platforms, so we don't need to move between different sites.
What problems is the product solving and how is that benefiting you?
I'm just creating and managing tickets from petitions or incidents reported by our customers. But the thing is that by now, Hubspot allows me to do it correctly.
Good enough for most, lacks some flexibility
What do you like best about the product?
The ticketing system is quite fleixbe, we use it to run a full scale support operation. Email and chat is directly in HubSpot, while calls is trough an integrations.
What do you dislike about the product?
Lacks some flexibility to make changes, e.g. in chat, we need more options to build our perfect welcome bot, but this hasn't been possible
What problems is the product solving and how is that benefiting you?
Support operations for an IT company, knowledge base, feedback surveys
Benefits include more producivtity, and higher self help from our customers.
Benefits include more producivtity, and higher self help from our customers.
showing 1,961 - 1,970