Service Hub Professional
HubSpotReviews from AWS customer
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Everything you need
What do you like best about the product?
that you can have a complete overview of your business, from marketing to customer service, going through the sale process in just one platform
What do you dislike about the product?
some interesting feature are missing, like the possibility to sync it with Whatsapp
What problems is the product solving and how is that benefiting you?
everything, the benefit is huge as you can keep tracking of the status of a ticket or feedback easily and show to my customer that I'm always aware if it's the situation
Fantastic tool for your business
What do you like best about the product?
Handy business evaluation tools, insightful sales & marketing analytics, amazing customer support system, customizable working environment, and plenty of API integration possibilities.
What do you dislike about the product?
If workflows could be less complicated, that would be great. Other than that - excellent stuff.
What problems is the product solving and how is that benefiting you?
I solve anything from marketing to customer support, to product management. Other colleagues track their sales and ensure the client base keeps on growing.
Still needs many enhancements
What do you like best about the product?
Snippets, the ability to send an email from inside the chat hub
What do you dislike about the product?
Recipients mostly don't receive responses
What problems is the product solving and how is that benefiting you?
Customers issues
Great cost/benefits
What do you like best about the product?
It´s easy to use and monitor the KPIs of my team. I can follow the tickets received from customers and update existing ones. It´s fast to track de goals and commission.
What do you dislike about the product?
The mobile version it´s not usable from my perspective as a manager. I can´t follow the KPIs and tickets, it´s difficult to find the contact of the customers and goals.
What problems is the product solving and how is that benefiting you?
I can follow all the sales processes in Hubspot, which is great because I don´t need to use anymore else to follow the KPIs of my team and report them to my management
Recommendations to others considering the product:
The best cost benefit of the market
A real professional tool
What do you like best about the product?
The way I can see the activities of my team and have a real-time view of the results
What do you dislike about the product?
I don't like the loading time of the web pages
What problems is the product solving and how is that benefiting you?
The sales funnel management, the opportunity to adapt depending on the evolution of the sales process
Excellent Service
What do you like best about the product?
All the properties you can have and how it is highly personalized and it's improving the UX
What do you dislike about the product?
It's really slow sometimes, specially when you build segments
What problems is the product solving and how is that benefiting you?
a very personalized and detailed customer experience
Very convenient all-in one software
What do you like best about the product?
I like that Hubspot is focussed on a lot of different working processes. I have the feeling that every process could adapt to Hubspot. For my work I only use approx. 10% of the tools available.
What do you dislike about the product?
That I can't turn off fields that I don't use. Since Hubspot is built to help almost all businesses, I find myself sometimes searching for the right place because of options and tools I don't use. It would be nice to be able to personalize the pages.
What problems is the product solving and how is that benefiting you?
Keeping track of orders and leads. I can't remind every customer obviously, and especially not when I have more people working in the same dealstage. Hubspot helps us to keep track of everything.
Hubspot Service hub is a great tool to ensure we provide world class support to our clients
What do you like best about the product?
The ticket pipelines and dashboards which we can create using them
What do you dislike about the product?
Knowledge base articles are difficult to edit, sometimes very clunky and need to try multiple times
What problems is the product solving and how is that benefiting you?
Customer support queries. Brings amazing clarity to our teams, ensuring that we answer all queries and provide world-class support to our clients
Hubspot for email design
What do you like best about the product?
Formatting emails is relatively simple. The customer support team is very responsive but not especially helpful.
What do you dislike about the product?
For a modern email platform, the responsivity on mobile is very disappointing. As a user, I expect to easily add an email signature and be able to drop in high-resolution social icons. That is currently not the case.
What problems is the product solving and how is that benefiting you?
Templating helps us edit emails quickly and efficiently. The chat for internal teams is a helpful feature that helps us make decisions quickly. The preview feature for sending test emails is great.
Recommendations to others considering the product:
Check the email features thoroughly to see if they meet your needs, do a competitive analysis first.
Hubspot
What do you like best about the product?
It is a very easy to use app to receive and send emails.
Great transperancy and easy to follow up and keep an eye on pending tasks
Great transperancy and easy to follow up and keep an eye on pending tasks
What do you dislike about the product?
Everything great all features easy to use
What problems is the product solving and how is that benefiting you?
We are a back office company and mostly used to support our clients. We help them with their request and we can see how we can improve our services using the survey
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