Service Hub Professional
HubSpotReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
2,882 reviews
from
External reviews are not included in the AWS star rating for the product.
Too expensive
What do you like best about the product?
It's interfafe is really god, but still to expensive.
What do you dislike about the product?
The conveniences it offers are endless, but the price is high. Alao, WF works too slow late.
What problems is the product solving and how is that benefiting you?
It is very useful in creating tickets assigned to the team for customer requests.
Hubspot Service Hub help to improving client engagement, we can create workflow and many more.
What do you like best about the product?
In this tool, I like the live chat, workflow, etc. We can see automatically tickets from the chats. This tool helps to save a lot of time.
What do you dislike about the product?
We are facing some issues with tickets, It doesn't reopen.
What problems is the product solving and how is that benefiting you?
We can create many templates on this tool, This is easy to use a landing page, emailer, etc.
It is very practical and has a good visual tools
What do you like best about the product?
The facility to organice the tickets in diferent pipelines. Create tickets with the forms It is very helpful. And he Knowledge base, it is very important and has a very easy management.
What do you dislike about the product?
The internal tickets management, I think that it is essential to have a time controller like an SLA that depends on the request. It is necessary to contemplate the scenarios when the request passes by different persons or areas in the company. Therefore, I think it is required to have a time controller per area.
What problems is the product solving and how is that benefiting you?
We organized the customer service department with a request classification and designed dashboards to control the areas. We can have a measuring that depends on the request. We implemented the forms to make a request easier, and we started to manage the knowledge base to form our internal service team.
Recommendations to others considering the product:
I want that the forms that we used in the tickets have more levels of logic, not only one, because some requests need more details, and it depends on the requirement.
Easy to use, no computer science required
What do you like best about the product?
With hubspot you can easily manage e.g. your FAQ or Knowledge Base. Even Working students can use this tool by a short time. it is self-explanatory.
What do you dislike about the product?
Unfortunatly you can not edit e.g. the font or the size of words.
What problems is the product solving and how is that benefiting you?
Answering to customers. Also give them a first feedback on their issues with our knowledge base.
Helps Keep Our Team on Task
What do you like best about the product?
The user interface is easy to get adjusted to even if you have no prior experience with any CRM.
What do you dislike about the product?
I'd say the worst feature of the software is the inability to customize the software, dependent on your team's needs.
What problems is the product solving and how is that benefiting you?
HubSpot service is helping our team to stay in the loop, making sure that we promptly respond to our current clients' issues/questions.
My Daily Work life Friend
What do you like best about the product?
Even the tool is not perfect, I like it when they listen to users' needs. This way Hubspot can make its way to improvement.
What do you dislike about the product?
It has this feature of "add Timeline" when creating a ticket where you tick the box and would associate all the succeeding activities to it. I don't like it, my used-to-be teammate ticked this and associated all the unrelated stuff to one ticket and made me manually remove all the activity, took me ages to do that, just because he didn't know what would happen upon ticket the box.
What problems is the product solving and how is that benefiting you?
The ticket journey, i like the object added to it, they help a lot also the association company and deals. It makes it easier for me to locate whatever I need to know.
Recommendations to others considering the product:
so far it's the best CRM I've used, user friendly tool
It has good integrations, many features, and good reports.
What do you like best about the product?
We managed to create many workflows and everything is integrated.
What do you dislike about the product?
Few reports on the knowledge base, and very basic customization.
What problems is the product solving and how is that benefiting you?
I can identify and resolve my clients' main questions.
Recommendations to others considering the product:
It has good integrations, many features, and good reports.
Hubspot is an amazing all inclusive tool that gives you amazing insights into your customer journey.
What do you like best about the product?
I love that the tool gives you full insights from lead acquisition to current status. You can easily create automations to handle everything that you need. From a service specific perspective you can tie tickets back to KB interactions and emails and phone calls which is amazing and keeps you informed on your client activity.
What do you dislike about the product?
Hubspot can sometimes be overwhelming but that is worth it for the amount of data you have access to.
What problems is the product solving and how is that benefiting you?
It is giving us unprecedented insight into the full customer journey making our client experience feel thorough and personal.
Recommendations to others considering the product:
Its a great tool if you are looking for an all-inclusive hub for your customer success needs
This service is very useful for our buisness and we use it daily.
What do you like best about the product?
Creating a Knowldge base trough Hubspot was very easy and intuitive. Subtitle that offers a short answer to your question is such a clever idea to help your clients find answers and it also helps search engines, which is very useful. Categories and subcategories are also helpful and allows you to better understand which topics are connected while creating your knowledge base. Adding icons to your categories makes user experience better and makes the page personalized.
What do you dislike about the product?
I don't like the fact that you cannot just delete a category if there are still articles inside, and that the category only shows up when there is an article inside. I understand why is that, since every article needs a category, but sometimes you just want to see all categories laid out on your screen, even though you don't have articles ready for each one.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub helped me set up a knowledge base. At first I thought that it was just going to be a page for clients to find the answers they need, but soon after our team started using it aswell, so our service became more standardized.
Recommendations to others considering the product:
Make sure that you know your categories before submitting articles since it takes a lot of time to recategorize them after you submit many articles and realize your initial categories should be adjusted.
Great and easy to use
What do you like best about the product?
The amount of information on one ticket. you can also add notes for the next person working on the ticket
What do you dislike about the product?
sometimes does drop and we can't access information nor email
What problems is the product solving and how is that benefiting you?
We are helping customers with refunds, quick and easy to use. all information in one place
showing 1,991 - 2,000