Service Hub Professional
HubSpotReviews from AWS customer
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Speedy and efficient
What do you like best about the product?
I love how simple and speedy we can update the status of a ticket.
What do you dislike about the product?
I wish the knowledge base was more customisable.
What problems is the product solving and how is that benefiting you?
We use this to matchmake customers with a network of Mentors and this process has been simplified largely by the ticket pipelines.
HubSpot improve my abilities to increase the value I bring to my customers significantly.
What do you like best about the product?
The knowledge base is simple editing and publishing and its integration into our website.
What do you dislike about the product?
The design of the web is old fashion. I would love to see more colors.
What problems is the product solving and how is that benefiting you?
Organize and manage the customer's information, communication, and deals.
Building Customer Relations with Hubspot
What do you like best about the product?
The ease with which I can review pertinent information about relevant companies and users makes my job faster and easier.
What do you dislike about the product?
Some of the automated association functions can be problematic and I have to manually clean up activities. As a customer success manager, it would be great to have better ticket handling via mobile as well.
What problems is the product solving and how is that benefiting you?
Much of my use of Hubspot has been around user support through ticket handling. Interfacing with multiple stakeholder and keeping track of all communicatio related to tickets has been quite easy.
Hubspot Review
What do you like best about the product?
That there are many business tools to keep you and your team organized and it is an easy space with lots of support and training to keep on task and learning.
What do you dislike about the product?
There are inbox features such as star or mark an email important that is missing.
What problems is the product solving and how is that benefiting you?
Our customer flow and support with the use of the conversations and tickets help to keep us organized and knowledgeable.
Recommendations to others considering the product:
It is a great platform with many tools to help you with customer/sales and your team.
HubSpot Knowledge Based Software
What do you like best about the product?
The HubSpot Knowledge Base Software is an incredible tool for organizing documentation and is effective in eliminating time spent on back-and-forth conversations. There are several useful tools for customization, measuring the impact of the page content, and facilitating in allowing our client service team to spend less time hunting down answers to questions while troubleshooting tickets through our 3 channels of communication.
What do you dislike about the product?
Nothing was disliked great software and would highly recommend it.
What problems is the product solving and how is that benefiting you?
The problem solved is communication and access to information allowing our client service representatives to do their job effectively. The Knowledge-Based Software allows for our support channels to be streamlined adding benefits to efficiency and customer relations.
More than likely
What do you like best about the product?
It is user friendly and easy for beginners.
What do you dislike about the product?
There isn't an ability to make a timed notification for follow up which I would belive to be helpful.
What problems is the product solving and how is that benefiting you?
The ability to see the history of emails and conversations
HubSpot is a great business tool!
What do you like best about the product?
The capabilities HubSpot has for our business. We use it for nearly everything and are already migrating off other systems to utilize Hubspot for them.
What do you dislike about the product?
Learning curve of navigation but once you learn it's amazing.
What problems is the product solving and how is that benefiting you?
E-mail organization, saving tech resources by not having to build out our own services (live chat, etc.)
Smooth sailing for new support tickets
What do you like best about the product?
Using the inbox/conversation feature connected to our support ticketing email address has been the most helpful tool for our team. With tickets being automatically created with any inbound inquiry, it expedites the time for us to investigate the inquiry and easily create additional tickets in Jira for our engineering team, all while keeping all communications associated with the right customer/company.
What do you dislike about the product?
Regarding the Knowledge Base feature under Service, it has been convenient having all of our guides and information stored in one central place. However, you are limited in organizing and displaying all of the articles, making them appear less polished than I would like.
What problems is the product solving and how is that benefiting you?
Being in the early years of our product, using the ticketing feature in HubSpot Service Hub has been invaluable in keeping track of bugs and closing communication loops with customers.
Easy to Use; all in one dashboard
What do you like best about the product?
All in one view of customers, support tickets, invoices and activities.
What do you dislike about the product?
Flexibility of exporting fields/reports and lack of integration with Microsoft DevOps.
What problems is the product solving and how is that benefiting you?
Support ticketing including escalations with other departments to resolve issues quickly and efficiently.
Recommendations to others considering the product:
Excellent tool for creating an all in one view of customer activity. Not quite as robust as some ticketing solutions but for the cost and the integrated sales and marketing features, it serves its purposes and is easy to use.
HubSpot Service Hub - All of the tools necessary to deliver an excellent CX
What do you like best about the product?
HubSpot's live chat messenger, shared inbox, and fantastic Knowledge Base builder makes delivering a great CX easy.
The automation via workflows is also invaluable as it saves our team precious time when scheduling meetings and delivering emails (followups and surveys, etc)
The automation via workflows is also invaluable as it saves our team precious time when scheduling meetings and delivering emails (followups and surveys, etc)
What do you dislike about the product?
There are no downsides as of yet! We're still building out everything that we need and want to allow us to deliver what our customers are asking for - timely and helpful customer support—both preemptive and retroactive.
What problems is the product solving and how is that benefiting you?
The platform we used previously had very limited knowledge base building tools and no ticketing system. Both of these issues have been solved by HubSpot and are much more powerful than we'd originally realized.
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