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Service Hub Professional

HubSpot

Reviews from AWS customer

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External reviews

2,882 reviews
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External reviews are not included in the AWS star rating for the product.

    Marketing and Advertising

Rich in Options, Easy to use.

  • January 24, 2022
  • Review provided by G2

What do you like best about the product?
The layout is very friendly and easy to use.
The Articles and Academy are very helpful
What do you dislike about the product?
I sometimes struggle to find the right practice, so maybe to create a clearer index.
What problems is the product solving and how is that benefiting you?
Funnel to our team
Ticketing to our company.
Better control is the main benefit.

    Publishing

It has a lot to offer and I'm looking forward to learning it all.

  • January 24, 2022
  • Review provided by G2

What do you like best about the product?
I mainly use the service section for customer service. I like how clear the layout is and it looks like I can optimise it so that the reporting is more in-depth.
What do you dislike about the product?
I wish it were clearer how best to optimise the areas I use. Hubspot can help in so many areas that I get a bit lost sometimes.

Also, in the social media scheduling section, I wish you could add more than one photo for instagram.
What problems is the product solving and how is that benefiting you?
Being able to accurately see areas that need to be investigated through ticket tags and reporting has been beneficial. It's also very efficient being able to schedule social media for all platforms in one place.

    Chelsea L.

Support is Awesome

  • January 24, 2022
  • Review provided by G2

What do you like best about the product?
I love the chat & that the team is readily available with loom videos
What do you dislike about the product?
I don't love the bot because I find my questions are a bit more involved but it's okay
What problems is the product solving and how is that benefiting you?
For us, we use a lot of the features in HubSpot and are learning new features all of the time. We have utilized the support team to assist us in exploring the features and troubleshooting our existing setup.

    Education Management

Great tool for service and support

  • January 24, 2022
  • Review provided by G2

What do you like best about the product?
I love that everything is in one spot. I can toggle between conversations with customers and service tickets all while creating and editing the knowledge base to mitigate their problems better.
What do you dislike about the product?
There is a lot of data that I wish I had while working in service. For instance, it would be nice if chat transcripts were kept to see how the bot interacts with real customers. It would also be nice to see the difference between the chat discussions and general search features. If there were a way to link from our knowledge base to our website, that would be helpful too. SO a user can see an answer to their questions and then go directly to the site or blog as opposed to clicking a link in a FAQ article/]].
What problems is the product solving and how is that benefiting you?
We are solving the tons of emails that we would have to go through if we didn't have the conversations tab. We have seen benefits in gauging customer satisfaction and better interaction with customers.

    Ryan Q.

The best tool to improve your customer service game!

  • January 24, 2022
  • Review provided by G2

What do you like best about the product?
If you are trying to improve your company's customer service profile, then HubSpot Service Hub is a great place to start. The knowledge base and feedback survey tools are very organized and easy to use!
What do you dislike about the product?
Nothing to note! The tools HubSpot has built are amazing and will help you go above and beyond for your customers.
What problems is the product solving and how is that benefiting you?
We are a small company with only a few customer service agents. The knowledge base helps us mitigate the call/email/chat volume so we can focus on growing our business.
Recommendations to others considering the product:
Get it if you can! It will help you up your CS game.

    Clarissa R.

All is good! Can't complaint so far.

  • January 24, 2022
  • Review provided by G2

What do you like best about the product?
Auto Task creation and reminder
Email Template
Customer support is helpful. David went over and beyond, he knows what hes doing and gave an answer immediately.
What do you dislike about the product?
non so far, everything is okay.
will feedback if encounter a problem
What problems is the product solving and how is that benefiting you?
Pricing, and David is so helpful
Recommendations to others considering the product:
everything okay so far

    Lawrence I.

Easy to use, and the user experience is top notch

  • January 24, 2022
  • Review provided by G2

What do you like best about the product?
Their Knowledge base. There is always a material for every button
What do you dislike about the product?
Their support response. You might have to queue for support base on your country's time zone
What problems is the product solving and how is that benefiting you?
CRM,
Setup & Onboarding Workflow
Customer Engagement

    Lisa C.

Service Hub's

  • January 24, 2022
  • Review provided by G2

What do you like best about the product?
We love the option for an automatic feedback survey
What do you dislike about the product?
I don't have any particular reason, all good so far
What problems is the product solving and how is that benefiting you?
easy-to-use CRM software

    Birger D.

Hubspot: putting the customer first

  • January 24, 2022
  • Review provided by G2

What do you like best about the product?
The look and feel
The visibility and integration options
The ease of the management of the tool
What do you dislike about the product?
That the tool is does not have the option to measure your reports based on openlng business hours
What problems is the product solving and how is that benefiting you?
Full transparancy on workload and achievements of all our activities

    Computer Software

Great tool - User friendly

  • January 24, 2022
  • Review provided by G2

What do you like best about the product?
I like the dashboards. It is advantageous to see all the information I need at one time. The info the system allows me to see makes my job so much easier, and it will enable me to see what my other team members are doing.
What do you dislike about the product?
Sometimes it is hard to find attachments like the signed quotes attached to the deals I am working. It would be cool if more in-depth surveys were added to my website.
What problems is the product solving and how is that benefiting you?
We are trying to understand how users currently feel about our platform. This quick feedback too enables our team to understand where the gaps in our system are and how we can improve the experience.
Recommendations to others considering the product:
Easy to use! So, use it!

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