Service Hub Professional
HubSpotReviews from AWS customer
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Everything in one place
What do you like best about the product?
Using HubSpot for CRM, CMS, and marketing automation, adding the service hub for Knowledge Base and tickets was the obvious next step.
What do you dislike about the product?
Knowledge Base should allow more display (CSS) configuration.
What problems is the product solving and how is that benefiting you?
All-in-one keeps everyone on the team in the loop of what's happening with each customer/user.
Great CRM
What do you like best about the product?
Simple...easy to use. Great. So much better than Salesforce
What do you dislike about the product?
Not much...Hubspot could be cheaper, but it's still cheaper than alternatives
What problems is the product solving and how is that benefiting you?
Deal tracking. Service request assignment
Hubspot Service Hub for Startup
What do you like best about the product?
Using ServiceHub for our support portal, makes it very easy to track and trend on activity per platform user
What do you dislike about the product?
The support portal UI is not very customizable
What problems is the product solving and how is that benefiting you?
Problems are that we may have just outgrown this part of Hubspot, but benefits were that it has been easy to keep track of an trend on support tickets per customer
Service Hub to measure after-sales service
What do you like best about the product?
Its interface is very easy to understand, once you know how to use another HUB such as Sales, it is easy for you to configure something in Service. Being in HubSpot integrates the entire buyer journey
What do you dislike about the product?
I don't really like that the support in the service hub is not yet so complete, sometimes our question remains unresolved and we choose to go to external forums to find support.
What problems is the product solving and how is that benefiting you?
We managed to have an easy way for customers to generate a complaint or request after they have made the purchase. Make the forms simple and we can have reports to view the results
HubSpot: One location for all your needs
What do you like best about the product?
I really like the clean UI that HubSpot has to offer. On top of the clean UI, being able to submit issues and find answers is very simple and intuitive, unlike many competitors.
What do you dislike about the product?
With the simple UI comes the lack of customization. While HubSpot is easy to set up and use, it's limited in what you can add and how you can customize it for your business needs. However, there is enough customization that we were able to get everything done that we needed to with ease.
What problems is the product solving and how is that benefiting you?
We used HubSpot in the past to accept incoming requests from internal employees, vendors, and clients. From those requests, we made sure that things were routed appropriately and things were addressed in a quick manner.
Recommendations to others considering the product:
HubSpot was easy to implement and get going. The training was straightforward and I would recommend it to growing companies as well as large companies.
Service Tracking Made Easy
What do you like best about the product?
The ability to log service tickets and create custom properties to track custom concerns/issues for your business. The knowledge base that comes with it is also a huge help.
What do you dislike about the product?
Overall, I enjoy using the Service features with Hubspot. With the integrations, we have set up with Aircall/Salesmsg, if someone emails, calls, or texts in their concerns, it's logged on the service ticket. So no complaints at this time.
What problems is the product solving and how is that benefiting you?
We have been able to track overall customer satisfaction, as well as the time it takes, on average, to close out service tickets. We are also able to see which issues occur the most often.
Recommendations to others considering the product:
Work with Hubspot support and a service admin- they help you use the portal to its fullest.
What you get for free is amazing
What do you like best about the product?
Hubspot has been adding features and capes over the years. I originally just used them because they were the best free place to dump our Salesforce data when we left them for operational and cost-saving reasons. At that time, Hubspot was good for free. Now, it's great for free, offering you a wide cross-section of role capabilities all in one spot, for free. Did I mention the free part?
What do you dislike about the product?
At the free level, it's hard to complain. I originally complained here because you could only create a contact that was associated with an email, so if you didn't have a person's email, it was hard to make them a contact. Now this problem is done away with, and you can add a contact without that info and add later.
What problems is the product solving and how is that benefiting you?
I use it for reaching out to contacts using templates so they get the same, formatted information quickly (for me). I use it to know when contacts have opened emails I've sent. They have a decent Outlook add-on that can keep track of email opens when you send from Outlook and even add a contact you email from Outlook if you don't already have them in Hubspot
This is the good tool for a workflow, you can do anything you need to do with this tool.
What do you like best about the product?
This is very good to save time and helps to coordinate with the team, I like the live chat features to manage one customer's detail in one mail.
What do you dislike about the product?
We have to face the issue only with the live chat tickets.
What problems is the product solving and how is that benefiting you?
We can create reports easily and track data, integrations are also very easy.
So many additional use cases outside of Service...
What do you like best about the product?
User-friendly and simple interface makes the tool easy to adopt.
What do you dislike about the product?
The tools in Service Hub Pro are the ones that drive efficiency and, for some organisations are price prohibitive.
What problems is the product solving and how is that benefiting you?
It's great for triaging inquiries. We've used it for onboarding, referral processes, sales queries, and managing live chat.
Recommendations to others considering the product:
Take time to set it up correctly from the get-go.
Hubspot review
What do you like best about the product?
The features are great, it's easy to navigate between tickets and inbox views.
What do you dislike about the product?
Had a bit of trouble with the transition from Zendesk to Hubspot at first but now I'm getting used to a lot of the features.
What problems is the product solving and how is that benefiting you?
I used the surveys, reporting dashboards, email templates and so much more. The support is also great. The customer service team can now answer requests in a manner of minutes.
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