Service Hub Professional
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Great job
What do you like best about the product?
Easy to use and very user friendly, making it easy to work
What do you dislike about the product?
Sometimes the service goes down or hubspot is slow. The am app isn't so great
What problems is the product solving and how is that benefiting you?
All customer queries. It's an efficient way of dealing with queries which means happy customers
Recommendations to others considering the product:
Get using straight away, it'll make a huge difference
Not too hard to use
What do you like best about the product?
Have a lot of functions, like conversation, tickets, knowledge base etc
What do you dislike about the product?
Sound a bit complicated at the beginning.
What problems is the product solving and how is that benefiting you?
Conversation and creating tickets. I realized that tickets are generated when we are away
Recommendations to others considering the product:
Make it more user-friendly and less complicated
Incredibly helpful in keeping sales funnel organised and on task
What do you like best about the product?
task reminders, the deals dashboard, the auto crm when we send emails, sales analytics, connection to xero
What do you dislike about the product?
nothing that i can think of. only have positive things to say
What problems is the product solving and how is that benefiting you?
keeping on track of following up new deals, task reminders are very helpful
Ease of Use
What do you like best about the product?
Without dragging here and there, all the options are easily available on the screen.
More options/categories are available
Report fetching is much easy
More options/categories are available
Report fetching is much easy
What do you dislike about the product?
Creating template is sometime a challenge here
What problems is the product solving and how is that benefiting you?
We've every detail of the customer on the same screen
Communication with customer is pretty simple.
Communication with customer is pretty simple.
Excellent tools
What do you like best about the product?
HubSpot Service Hub has been a phenomenal tool in building our Support & CS orgs from the ground up. The ticketing system has been helpful as we align Sales, Marketing, CS, & Support. My favorite aspects of the Service Hub have been the Knowledge Base builder and the ability to send and track NPS and other feedback surveys. Since we haven't had the budget for more dedicated CS software, Service Hub has been vital to Customer Success operations for our company.
What do you dislike about the product?
I would like to see HubSpot enable additional tools dedicated to Customer Success operations. I would love to run analytics on accounts- especially attrition rate- and eventually be able to condense my customer health monitoring all into the HubSpot platform.
What problems is the product solving and how is that benefiting you?
Issue tracking, internal organizational communication, understanding customer feedback, providing customers with documentation and training tools.
Great for organizing
What do you like best about the product?
The software is easy to use and appears to be very organized. It is easy to transfer contact info from one ticket to another.
What do you dislike about the product?
When sending an email to several people, you have to enter one at a time. It would be nice to be able to copy 2 or 3 email addresses and paste them in the To: or CC: lines. Also, any email we send has to be copied to a group email account. It would be great if we could set up a rule that every outgoing email is copied to that account so we don't have to enter it each time.
What problems is the product solving and how is that benefiting you?
Being able to send emails, log calls, and make notes all in one activity stream. Is helpful if you have multiple users accessing the accounts.
Great tool, still needs a bit to make it my ultimate favorite
What do you like best about the product?
I like the tool overall. But, if I have to choose what I like the best is how easy can I customize my contact views and create different views for my team or team members depending on what I need for them to evaluate. I like also the reporting tools, although sometimes are not so intuitive to use.
What do you dislike about the product?
I hate that the filters on any search are reset when you click on "go back to xxx". This made you have to set the filters again. It is annoying since I have to check many things. If I get a bit distracted and click that instead of going back on my browser I lose the results of my search.
What problems is the product solving and how is that benefiting you?
I coordinate the knowledge base of our company. I like the multi-language variation option for easy control on what languages are missing or grouping all the articles.
Additionally, I have to review contact information to ensure they meet the designated criteria for marketing campaigns. Also support teams with email marketing and Landing pages.
Additionally, I have to review contact information to ensure they meet the designated criteria for marketing campaigns. Also support teams with email marketing and Landing pages.
Adding resources was easy, convenient and helpful
What do you like best about the product?
The Service Hub was easy to learn and is very convenient when adding new resources, especially within the knowledge base. It's a very fast process to add a new article and the organization of the hub makes the base to maintain.
What do you dislike about the product?
The Service Hub is not customizable. Although the preset design is user-friendly and clean, it would be nice to have to customization ability to tweak the Hub to fit our brand more.
What problems is the product solving and how is that benefiting you?
With the Service Hub, finding resources and solutions to problems are now self-serviceable for users of our product. There is no need to spend time and resources on building out a central resource from scratch. Adding new information is a fast process and saves time to focus on the content of the resources in our service hub.
The most complete tool I've ever used.
What do you like best about the product?
Pretty concise, what I like the most is that I'm able to know, share and learn a thousand facts of one single account. It's friendly, it's reliable and I can see all the pertinent information I need to know, in order to perform my job correctly. As a technical support agent, there are small details that no one would ever be able to provide me with, but I have everything in HubSpot!
What do you dislike about the product?
I think I might dislike the lack of synchronization we experience sometimes. Which I don't know if I'm being objective when I say this since I know there are several facts, servers and additional teams behind just one account's information but that's what I encounter from time to time.
What problems is the product solving and how is that benefiting you?
I receive several tickets of incidents per day. So I usually deal with wrong URLs to profiles, wrong Contact Owners' names, no numbers in Onboarding scores, change of emails, etc. And again, pretty concise, the biggest benefit is that the tool is really friendly and I know I can fix it without having to wait weeks for someone to fix it for me
Recommendations to others considering the product:
We need to really learn how to read all the properties and pay attention to all the information this tool offers; since it contains lots of information, sometimes it might be tricky to find exactly what you need but once you learn where to find all the stuff you need on a daily basis, it's the coolest.
Depends on your company and requirements.
What do you like best about the product?
Some reports are fancier than what you would typically find in a CRM. Shared inbox is a nice touch, could have better functionality.
What do you dislike about the product?
Some of the filters are not 100% thought out. Conversations is a great tool, but have no business hours available to appropriately track response time. Some reports should have additional functionality.
What problems is the product solving and how is that benefiting you?
Feedback surveys are a great tool for our business.
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