Service Hub Professional
HubSpotReviews from AWS customer
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Easy to use and intuitive to train
What do you like best about the product?
I like how easy it is to personalize the ticket system.
What do you dislike about the product?
Would like the ability to create types of tickets in the lesser purchase price version.
What problems is the product solving and how is that benefiting you?
We are a technical college. We use the Service Hub to track interactions with our students.
Fantastic experience, very easy to communicate and kind staff. Provides resources for next time too.
What do you like best about the product?
Use of resources and knowledge base, quick replies and also friendly service.
What do you dislike about the product?
I find my interactions with hubsport very pleasant, the only thing I could comment on is making the knowledge base slightly more accessible. I don't mind so much as I find th chat function extremly helpful but if the chat function was not available I would find it slightly more difficult.
What problems is the product solving and how is that benefiting you?
I find HubSpot very helpful when looking at retention plans and developing different platforms. E.g. our website chatbot. The data we can access (eg. Showing the number of completed chats vs. uncompleted and where the conversation stopped is unbelievably helpful for the development and progression of this platform. We are also very active users of the dashboard to reflect on daily KPIs
Recommendations to others considering the product:
Hubspot is unbelievably helpful for customer relations, easy to use, and very well set up!
Excellent, fast and easy to use
What do you like best about the product?
I really believe it brings together a lot of information that makes visibility good to work quickly. Being able to rely on Google Chrome extensions also makes it easier for us to work and handle multitasking, like as chat and tickets. It facilitates real-time notifications, I really like it and use the feature every day, because that way you can lower my response SLA to serve my customer faster and have better results within the company. There are not many things to improve I see complete.
What do you dislike about the product?
I believe that the visualization could be a little cleaner, being able to organize what I need from the client a little better, maybe a search tool with the keyword would make it easier. Sometimes some instabilities with opening tickets hinder us, but this is common in the system, but if there was a simpler way to fill the tickets by sectors and looking for automated information, it would make it easier to use.
What problems is the product solving and how is that benefiting you?
As we work with physicians, this audience reaches everyone in the community, and they need rapid productivity with their patients, and being able to organize appointments and keep their records up to date makes it very easy for our care to be first-rate, HubSpot us it helps a lot to perform this task on a daily basis so that we are always ahead of our competitors. All kinds of problems with doctors' systems, many open requests, and with notifications, I can respond quickly without having to search for new requests manually. The benefits are for us in problem-solving and for the end customer who manages to be served quickly. So we are satisfied and customers have their problems solved too! We gained many recognitions for our tasks using the monitoring platform and analysis helps many managers and responsible to see the company's productivity in real time, alert us and always bring better results.
Great for Growing Companies
What do you like best about the product?
Giving us structure and analytics to help our customers. We appreciate the timers for tickets, links to our email address and the ability to create forms to get us the information we need to solve customers problems.
What do you dislike about the product?
We had a hard time linking things securely as a BAA is not available for healthcare information. We'd love to keep everything in HubSpot but will have to use another application for that encryption.
What problems is the product solving and how is that benefiting you?
We needed structure and a ticketing solution for our growing customer base. We were able to upload all of our software users and track who our 'problem children' were and provide them better service and education in using our product.
Recommendations to others considering the product:
Definitely take the onboarding courses available and the more you use it the more intuitive it is. We're pretty happy with it.
Thank you for your continued support and help!
What do you like best about the product?
The professionalism, effective support, and communication. In addition, an eagerness to help and a positive attitude.
I find the chatbox to be very helpful when I have a quick question, or need a hand with something while I'm in the middle of it. It's very convenient!
I find the chatbox to be very helpful when I have a quick question, or need a hand with something while I'm in the middle of it. It's very convenient!
What do you dislike about the product?
The only thing I find slightly difficult is the possibility of losing a chat if you leave the page or refresh. It is great to be able to refer back to previous chats, however, which is great!
What problems is the product solving and how is that benefiting you?
I have found the help articles very handy when exploring Hubspot's many tools. Help with workflows is something I have found through chat and articles in the past.
Recommendations to others considering the product:
This is a fantastic tool that allows you to utilize all of your CRM details, Sales Deals, Support Tickets, Teams, etc.
Hubspot has been an awesome service tool + a great resource for learning & development.
What do you like best about the product?
The learning hub, blog & resources are very helpful. As the leader of our Customer support team, the feedback surveys & dashboards have been very helpful. You also have incredible support staff.
What do you dislike about the product?
It can be difficult to custom-build surveys/measures for performance, but your team again is accommodating. Also, with having multiple brands under our company umbrella, we would love to use various Knowledge Base's.
What problems is the product solving and how is that benefiting you?
We gain insights on what aspects of our service are valuable and worth investing further resources.
HubSpot Service Hub is easy and intuitive to use
What do you like best about the product?
I love how intuitive the interface is. If I can't determine how a feature works by walking through it, I just access the knowledge base and am off and running with ease.
What do you dislike about the product?
This my be a configuration issue on our side but I don't care for the redundancy of conversations and tickets.
What problems is the product solving and how is that benefiting you?
We are able to report against issues, improve our users' experiences, improve customer communication, and assess satisfaction all from the one tool.
Best Customer Service APP
What do you like best about the product?
It is a tool where everything is in one place, high quality, and excellent customer service. Provides excellent tools for measuring customer satisfaction and team performance.
What do you dislike about the product?
The way to generate rules for pipelines is complex and not always user-friendly. The inbox hub is not pleasant to use. In general, it is the only thing that I would change; the rest of the tools are perfect.
What problems is the product solving and how is that benefiting you?
Complete customer history is kept in one place, with all interactions, responses, agreements, tasks, and important dates. It is a space to organize all the functions by a person in charge, measure their performance, and know the opinion of the clients.
User Friendly, Adaptive, Multi-Functional
What do you like best about the product?
I appreciate that HubSpot is a multi-faceted tool that can help with Marketing, Customer Communications, documenting the Customer Journey, and staying efficient with automations/workflows allowing teams to do more with fewer clicks.
What do you dislike about the product?
I dislike the account management functionality. Although HubSpot has truly worked with us to assist with implementing changes such as Multi-Company associated contacts, there could be more improvements when it comes to company/account management. Frustrations with being able to sort contact cards, limited to few options being displayed on the company viewed contact card (have to click into each contact card to find alternate phone numbers or emails, and cannot rearrange contact cards so the most used contacts are at the top).
I would love to see more integrations to external CX tools such as intercom, JIRA, and others.
I would love to see more integrations to external CX tools such as intercom, JIRA, and others.
What problems is the product solving and how is that benefiting you?
We are utilizing HubSpot to document customer journeys, upkeep marketing tools, and help automate our processes when customers move from team to team in their journey. The reporting tools are very intuitive and customizable which helps us document how our specific services are selling and customer experience is performing.
Recommendations to others considering the product:
Utilize their support staff, ensure data accuracy before implementing, and the workflow automation opportunities are a game-changer.
Hubspot is a gamechanger for Startups looking to manage and grow their clientele
What do you like best about the product?
As a small company, my team and I are often tasked with managing support, account management and sales at the same time. Managing all three in one spot reduces response time and headaches for our team while allowing us to offer maximum value to our clients!
What do you dislike about the product?
Hubspot is only as helpful as you build the automation to be. There is a bit of a learning curve to maximize Hubspot Service Hub, but they provide excellent tools like training courses and live chat to learn how to utilize their software best.
What problems is the product solving and how is that benefiting you?
We manage all customer support of our company through Hubspot Service Hub. Having their support accounts linked to their overall account has allowed us to manage our clients better since we better understand their needs and concerns.
Recommendations to others considering the product:
HubSpot Service Hub is a fantastic tool for managing sales, account management, customer success, and all other customer-facing roles.
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