Service Hub Professional
HubSpotReviews from AWS customer
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Organized platform
What do you like best about the product?
The platform clearly shows your progress in answering tickets by having pipelines and columns for status.
What do you dislike about the product?
When searching for a ticket with the title, I can't filter the oldest to the newest ticket and it does not bring out the best result.
What problems is the product solving and how is that benefiting you?
Billing problems and cancellations. My benefits are an organization of tickets and having to see clearing their statuses.
Recommendations to others considering the product:
I recommend Hubspot for an easier and user-friendly experience.
How Service Hub automation tools increased our efficiency 📊
What do you like best about the product?
The automation available with the workflow tools AND the knowledge base insights
What do you dislike about the product?
Current limits with the chat integration options and team management
What problems is the product solving and how is that benefiting you?
I have automated tasks that would otherwise be a hassle to track and manage, along with the notifications and report features, it has made our team SMART.
Recommendations to others considering the product:
Highly recommended for not only support and service teams, but other team workflows and automation that is available from the tool.
Could be better with integration options for teams, and other highlighted items on the hubspot chat community forums, but overall a great tool
Could be better with integration options for teams, and other highlighted items on the hubspot chat community forums, but overall a great tool
HubSpot Review
What do you like best about the product?
Easy to use. Workflows and surveys. Tagging co-workers.
What do you dislike about the product?
Account associations can be a little confusing.
What problems is the product solving and how is that benefiting you?
Call services.
Recommendations to others considering the product:
Great customer service
HubSpot has been an awesome solution for our CS team.
What do you like best about the product?
One of the things we like is seeing the entirety of our relationship with our customers.
What do you dislike about the product?
The difference between Inbox and tickets. If we close a ticket in one, it would be nice if it would close in the other.
What problems is the product solving and how is that benefiting you?
All of our CS is based in HubSpot, so all of them.
Works Like a Charm!
What do you like best about the product?
It is a very efficient platform for our business. Our company finds answering tickets on this platform to be easy and straightforward. We love how we can track our progress on the dashboard as well. Thank you!!
What do you dislike about the product?
We don't really have any complaints about this product. Our team took a bit to get used to it but now everything is much more straightforward and easy to understand.
What problems is the product solving and how is that benefiting you?
We can now merge tickets with existing tickets to create a much more user-friendly and organized platform. It's not only more beneficial to our users but to our team working here as well.
Recommendations to others considering the product:
Do it!
user friendly
What do you like best about the product?
I can talk to multiple different departments in one ticket.
What do you dislike about the product?
there are almost too many features that make it difficult for someone who is not teh savy
What problems is the product solving and how is that benefiting you?
I work with a big group of people with multiple departments. We all work remotely so its a way to communicate
HubSpot is our best friend!
What do you like best about the product?
Customization. You can personalize in detail which info you would like to get.
What do you dislike about the product?
Could be more automatized, specially regarding tickets. Has a few bugs regarding external requests.
What problems is the product solving and how is that benefiting you?
HubSpot allows organizing very well all info we receive. Also allows to check previous contacts, if someone opened an email I've sent. It's quite functional.
Recommendations to others considering the product:
If you're looking for a great work tool, customizable, HubSpot is a great option.
Great
What do you like best about the product?
Easy to use, great academy content and integrations
What do you dislike about the product?
Duplicate managment. Not being able to remove default properties.
What problems is the product solving and how is that benefiting you?
Instead of using different types of software, I have everything in the same place. That way it is much easier to manage and avoid possible problems. I am happy to have it!
Recommendations to others considering the product:
I think you will benefit from it
Easy for non-technical folks to use!
What do you like best about the product?
I love the folders structure and easy set-up of hierarchies within the knowledgbase -- it gives you abilities to easily add new levels, sub categories, and see what your users are searching in terms of key words. It makes it easy for any non-technical user to restructure as needed w/o developers
What do you dislike about the product?
I wish it let me export data in an easier to digest manner with # of key terms and unsearched items
What problems is the product solving and how is that benefiting you?
We used to host FAQ on our website, which required developer resources to change it, anytime our product updated (frequent); now, we don't have to waste story points and can update FAQs faster, plus see which of our customers views each FAQ
Still Learning!
What do you like best about the product?
I like that the whole team has visibility into the various company emails our customers can reach out to. We can see who has received a response and assign emails and conversations to the appropriate users.
What do you dislike about the product?
There are a lot of features and as a new user to the platform, it takes time to really understand how they work and how to best utilize them. Hubspot has a great help center, just takes time.
What problems is the product solving and how is that benefiting you?
We are ensuring we are giving the best customer service by basing our actions on the data we receive from Hubspot. Updating and creating processes and finding ways to automate those processes in Hubspot.
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