Service Hub Professional
HubSpotReviews from AWS customer
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KB Tool Is Handy BUT....
What do you like best about the product?
I like the ease of use and simplicity of the icons, making it easy to know what I'm doing.
What do you dislike about the product?
However - it has limits like not being able to put call outs in lists and not being able to drag and drop images rather than having to create folders and upload images manually. I also don't like not being able to customize text hues or having such a limit of options for titles, special features (icons in the call outs not available) etc.
What problems is the product solving and how is that benefiting you?
See my dislike comments.
Hubspot is a Love Hate relationship
What do you like best about the product?
The incredible amounts of automation and trackability available to my business. Once the program is set, I can move on and move forward with other tasks. I love the amount of options available to create different tools for tracking and outreach.
What do you dislike about the product?
It is incredibly cumbersome and because it offers so many options and opportunities for automation and tracking, it takes a really long time to use. What I love is also what I hate.
What problems is the product solving and how is that benefiting you?
The service Hub has been a little challenging to figure out how to best use it. I am finding the Knowledge base becoming more useful to our business, but it also lacks in functionality. The great thing is- there are plug-ins for that. Plug-ins all over to help me create what I need to create.
I love using Hubspot at work! Very user friendly and convenient!
What do you like best about the product?
I love that everything is all in one place and that I dont have to use multiple platforms!
What do you dislike about the product?
I cant pinpoint a dislike! There really isn't much that I would change!
What problems is the product solving and how is that benefiting you?
Having to use multiple platforms whereas everything is all in one place in hubspot!
Great tool to support customers.
What do you like best about the product?
Hubspot's ease of use makes it easy to get started supporting customers.
What do you dislike about the product?
I dislike nothing about the Hubspot Service Hub. Everything has been great!
What problems is the product solving and how is that benefiting you?
Communicating customer education and best practices with our product.
Great method of communication with clients
What do you like best about the product?
Hubspot has been great to use to communicate with our clients, this is the main method we use for our marketing emails and communication. We also use this to assist with our workflow and send clients forms to fill out.
What do you dislike about the product?
There isn't a method (that I'm aware of) to resend an email or form to the clients. I've had a few instances where the client has advised that they haven't received the information form to complete and I've been unable to resend.
What problems is the product solving and how is that benefiting you?
This is our best way of sending regular marketing methods, it's also a fantastic tool to use when onboarding clients across our software as it allows us to send out a client information form where we can obtain all the necessary information.
Good for sales, needs improvement in Content creating
What do you like best about the product?
I like how easy it is to chat with our customers, create tickets and deals, manage contacts and collaborate with the team. The Slack integration speeds the process a lot
What do you dislike about the product?
The knowledge base part lacks advanced customization features; it runs slows and the feedback option is limiting.
What problems is the product solving and how is that benefiting you?
Support, sales, marketing and knowledge base
HubSpot Service
What do you like best about the product?
I like that in the Service Feature of Hubspot I can easily keep my Tickets organized for Outages, cancelations, and repairs to follow up with my accounts efficiently.
What do you dislike about the product?
I dislike that i am not able to associate a contact with more than one company/ account. this would be helpful for contacts that are my main over several dealership accounts.
What problems is the product solving and how is that benefiting you?
I am able to see my last contact date on my tickets and select certain filters to work an efficient follow-up process for each of my dealership and company accounts.
Recommendations to others considering the product:
The Hubspot Service Center is Helpful to create an efficient work flow on your Accounts
Building a robust service platform
What do you like best about the product?
It has given us the ability to capture critical service data and manage service tasks in the same system as our marketing and sales data; to manage the entire customer journey. This includes customer surveys/feedback, a knowledge base, a ticketing system - and to quickly turn service opportunities into deals for our sales team to take the lead on.
What do you dislike about the product?
There are still limitations in the capability of some of the Service tools - especially the Knowledge Base (design, customisation) and the Customer Portal (which is only now in Beta but was non-existent until recently). But there are plenty of improvements coming. So I'm hopeful.
What problems is the product solving and how is that benefiting you?
We were previously using third-party tools but lacking connectivity between these and most especially the sales team - opportunities to resell, upsell. But as well a better way to encourage and track customer feedback, reviews.
Consistent and effective solution to solving customer problems with ease
What do you like best about the product?
I like the use of a knowledge base, and the customers help themselves from LIve chats and Bots for faster response time. Using the feedback tool, we have measured customers' happiness and unlocked insights to improvement.
What do you dislike about the product?
Nothing to dislike about Hubspot service hub features or functionalities, The interface is user-friendly, and it is easy to set up and customize its flexible knowledge base.
What problems is the product solving and how is that benefiting you?
Flexible knowledge base making it easy to customize most of the customers' needs and requirements.
Automatically creating tickets from chats is effective; no information is lost.
Automatically creating tickets from chats is effective; no information is lost.
Recommendations to others considering the product:
A great tool that will increase the efficiency of your customer service team and manage lots of inquiries resulting in faster business growth.
Not Use Friendly if you have individualized tasks
What do you like best about the product?
I like how I can edit my views and the ability to drag and drop. It is convenient to work with when finishing tasks, and the pipelines are well established to organize ticket information.
What do you dislike about the product?
It is more complicated to create an individual group. For example, while I work in Tier 1, I have personalized tickets that we cannot simply put into a different pipeline as we need others to view them but they tend to get lost in the cluster.
What problems is the product solving and how is that benefiting you?
We solve service tickets for software ranging from onboarding, software errors, and requests for service with an open report while using our software.
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