Service Hub Professional
HubSpotReviews from AWS customer
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Hubspot is great!
What do you like best about the product?
We are now gaining valuable feedback from our customers and seeing the insights through the reporting. We are able to reach out to reviewers direct via Hubspot!
What do you dislike about the product?
We could use more features on the reporting site
What problems is the product solving and how is that benefiting you?
Hubspot is helping us to build our relationships with clients
Best Marketing and Sales tool
What do you like best about the product?
For our team, it's the best tool to align the objectives of marketing, sales and (sometimes) product teams.
I have tried other tools but this one is the perfect for a small-medium team startup very focused on digital.
I have tried other tools but this one is the perfect for a small-medium team startup very focused on digital.
What do you dislike about the product?
I don't have any big thing to dislike about HubSpot. They are always adding new features and react to your feedback.
Maybe some improvements on dashboard reports would be appreciated.
Maybe some improvements on dashboard reports would be appreciated.
What problems is the product solving and how is that benefiting you?
Our team is growing quickly and HubSpot can do it at the same pace as us. Having a good CMS was vital when adding many new clients to our services.
Knowledge base, help articles and bots have been crucial to not get buried on support tickets.
Knowledge base, help articles and bots have been crucial to not get buried on support tickets.
Recommendations to others considering the product:
Contact support if neededed. They are really helpful and can offer you something tailored to your needs.
Great experience with Hubspot Service Hub
What do you like best about the product?
The ease with which you can set up all your customer care and Hubspot Contact Center Help quickness to respond all your doubts
What do you dislike about the product?
I miss some dashboard configuration options. I needed to have some graphic but they weren't in %, they were in absolut numbers.
What problems is the product solving and how is that benefiting you?
All the communication with our patients is easier and having all his history on the same site provide us a well information
Recommendations to others considering the product:
100% recommendable tool for its ease of use and configuration.
excellent CRM but need more SD experience
What do you like best about the product?
chatbot, CRM workflow, support team , response time
What do you dislike about the product?
need more experience in ticketing system , SLA calculation and SLA reports
What problems is the product solving and how is that benefiting you?
manage organization in KB
Easy to get in to, but powerful
What do you like best about the product?
Feedback surveys are easy to set up and also a very powerful tool for measuring. For example post-purchase surveys give great input.
What do you dislike about the product?
Ticket-system can be a bit challenging to implement. It's more of an organizational problem than software problem though.
What problems is the product solving and how is that benefiting you?
We are using knowledge base as FAQ for our ecommerce and it works great as such.
Seamless migration | Kickass Support System
What do you like best about the product?
The migration was very seamless that we've migrated all our Knowledge Base articles from Intercom to HubSpot in no time. We loved every bit of how helpful HubSpot's support system was during the migration. The checklist which you provided was beneficial, and we completed the migration faster than we imagined.
What do you dislike about the product?
I had some limitations concerning the customizations of the Knowledge Base templates. It would be fantastic if you could work on that part alone. Rest all is perfect. Good work, team :)
What problems is the product solving and how is that benefiting you?
We're trying to help our customers find all the help from the Knowledge Base.
Best tool for business
What do you like best about the product?
The best feature for me is the widget for ring central, where you can call and text the clients directly using Hubspot. Also, after each call, you can put the notes directly on the call widget.
What do you dislike about the product?
I don't find anything on Hubspot to dislike. I love everything about it!
What problems is the product solving and how is that benefiting you?
I use Hubspot to contact all of my clients. Onboarding, Consultation and Follow Ups.
Service Hub Experience in all-in-one pack
What do you like best about the product?
Live chat, chatbot, and ticket system was good.
What do you dislike about the product?
When somebody reaches out to you via Live Chat it is directed to one of the employees but it only notifies the owner of the ticket, not the others. Because of that sometimes you can miss some of potential users.
What problems is the product solving and how is that benefiting you?
It notifies you with email and gives a ticket number to every issue. You can follow up with automated emails after solving the issue.
Updated HubSpot service hub review
What do you like best about the product?
Hubspot service hub allows you to make customized reports which you can add to your reports dashboard. This helps our CEO to keep track of the sales team's productivity, and the report gets sent automatically to his email every day.
What do you dislike about the product?
The main problem with HubSpot(which is a major one) is that my team and I ran a test to check if we send emails with HubSpot tracking system active on our emails, the emails once received come out as promotional, commercial emails, which can lead to people not even opening our emails
What problems is the product solving and how is that benefiting you?
The problems I'm solving are mainly problems that were solved through custom reports. The CEO wanted to see a sales funnel where there is a continuation of leads turning into clients.
Recommendations to others considering the product:
I advise people only to use Hubspot's service hub only if they're 100% sure they most definitely need its features because it has its flaws.
Great potential, lacks user friendly tutorials
What do you like best about the product?
That tickets can be related to a particular customer and assigned to the related sale/service representative. This feature allows for more control over processes in the company and helps to avoid forgetting little tasks.
What do you dislike about the product?
The feature needs to have a more user-friendly tutorial and to be implemented throughout the platform. Overall it's excellent. Perhaps more helpful when the HubSpot account has more users.
What problems is the product solving and how is that benefiting you?
Being in the luxury jewelry industry, we often service rings of our customers, offer resizing, repairs, custom designs. This way, I stay on top of all the events. As a customer service rep, I can make sure that all the services are provided in a timely manner.
Recommendations to others considering the product:
make your teammates use it, so that your performance is maximized
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