Service Hub Professional
HubSpotReviews from AWS customer
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My review about HubSpot
What do you like best about the product?
The way I can set up the Knowledgebase and edit easily.
What do you dislike about the product?
I do not like the way the email threads seem to be out of order when there are multiple responses.
What problems is the product solving and how is that benefiting you?
This is our main avenue of responding to customer support inquiries
Very user friendly
What do you like best about the product?
All services are in one space, in one platform
What do you dislike about the product?
The speed of the pages to load is a bit slow. There always seems to be some sort of outage
What problems is the product solving and how is that benefiting you?
Managing multiple mailboxes. is convenient to have all of our incoming tickets and contact information in one location
Almost everything in only 1 place.
What do you like best about the product?
You can find most of the tools that you need to fulfill your needs.
What do you dislike about the product?
You need many different packages to fulfill your needs.
What problems is the product solving and how is that benefiting you?
Customer support, tracking, and integration with our website.
We absolute LOVE Hubspot and the insights are invaluable to us!
What do you like best about the product?
You can track EVERYTHING in Hubspot. For customer service, customer success, marketing, sales, and every aspect of our business, we can track everything about every single customer. Hubspot also makes it incredibly easy to follow along, and if you don't understand something, they have team members that VERY patiently walk you through anything you need. They also have a huge knowledge base that you can look through if you would rather find help yourself. Hubspot helped our business build everything under one roof, which was VERY needed!!
What do you dislike about the product?
The capabilities can feel overwhelming at first because they are endless, but Hubspot's team is super helpful and they will help you walk through anything you need!
What problems is the product solving and how is that benefiting you?
We are tracking and monitoring customers to find trends in how they are using the platform, what they like and dislike, etc. We are figuring out which sales tactics are working, which tactics are clearly not helping us, and what we should focus on moving forward.
Recommendations to others considering the product:
Hello Divorce
Wonders of Hubspot
What do you like best about the product?
I enjoy how simple and easy is to keep track tickets and respond to customers
What do you dislike about the product?
I have no major dislikes. There are times when tickets that are closed reopen
What problems is the product solving and how is that benefiting you?
Billing issues, package upgrades follow up for events, updating of shipping addresses
Great platform
What do you like best about the product?
The forums and knowledge bases are super helpful.
What do you dislike about the product?
I would love more academy courses. Specifically in service hub.
What problems is the product solving and how is that benefiting you?
Learning customer trends!
All that you need on a centralized place.
What do you like best about the product?
How this tool can integrate with many apps is superb and how everything is centrilized.
For example, when I review the history of a client, I can see all the support tickets on one single page.
For example, when I review the history of a client, I can see all the support tickets on one single page.
What do you dislike about the product?
When it comes to live chats, if you want to look at them at a later time, it might be difficult to find/read them, unless you open a proper ticket. It should be an easier way to see previous live chats.
What problems is the product solving and how is that benefiting you?
Technical tickets that require follow-ups and escalations to the Engineer department.
Based on the reports, we have managed to reduce our response time within 5 minutes.
Based on the reports, we have managed to reduce our response time within 5 minutes.
Recommendations to others considering the product:
First, see the integration list. I would say it is worthy to try any free trial you might be offered
Marketing Coordinator & Data Specialist
What do you like best about the product?
I love that our sales reps can easily see what tickets their clients have open.
What do you dislike about the product?
Some of the orders don't create a ticket...haven't figured out why.
What problems is the product solving and how is that benefiting you?
Less time looking up orders for sales reps.
We also can easily see the status of a ticket and it's email history.
We also can easily see the status of a ticket and it's email history.
Hubspot Review
What do you like best about the product?
The ease of use for everyone in our company. Everyone at our company has been able to work together a lot easier and we've all enjoyed using this software. Good product
What do you dislike about the product?
The error messages that pop up will not go away until the bug is fixed, even if it is a bug in something we don't use. It will say something is unavailable for some users, and even if I x it out, it will pop back up once I go to a new page. I think without that, there are no issues with Hubspot
What problems is the product solving and how is that benefiting you?
We help people run their businesses. We help hundreds of merchants all day, and it's almost all run through HubSpot. We get a significant amount of work done every day in an efficient and timely manner
Leaves No Room for Loopholes in Service
What do you like best about the product?
We use the Feedback Surveys to keep track of client sentiment and Service quality, and we use the Knowledge hub to create and share internal and external educational resources. I'll explore more of the Customer Success option next.
What do you dislike about the product?
I wish we could filter or create folders for inbox emails by subject, sender, etc.
What problems is the product solving and how is that benefiting you?
1. Knowledge Base: We created Knowledge base articles for Sales and Production teams (with restricted access) and clients, as well.
2. Tickets:
a. We created an automated Ticketing system for every email we receive from clients. Each email is automatically assigned to a production representative who is the 'Contact owner' for that client.
The designated production representative can use the Service Ticket dashboard to move tickets through different stages of a ticket resolution pipeline made using Workflows, until the ticket is 'Closed', which removes the ticket from the Tickets dashboard.
b. Onboarding: We have created a different pipeline for Onboarding clients, which generates a ticket for the production manager every time the sales team signs up a client. The production manager can assign the onboarding ticket to a team member, who then moves the ticket along the pipeline's stages until it's marked as 'Closed' using the tickets dashboard.
3. Reports: A production manager can create and access the production Ticket dashboard in Reports to see how each team member or the entire team is performing in terms of ticket management.
2. Tickets:
a. We created an automated Ticketing system for every email we receive from clients. Each email is automatically assigned to a production representative who is the 'Contact owner' for that client.
The designated production representative can use the Service Ticket dashboard to move tickets through different stages of a ticket resolution pipeline made using Workflows, until the ticket is 'Closed', which removes the ticket from the Tickets dashboard.
b. Onboarding: We have created a different pipeline for Onboarding clients, which generates a ticket for the production manager every time the sales team signs up a client. The production manager can assign the onboarding ticket to a team member, who then moves the ticket along the pipeline's stages until it's marked as 'Closed' using the tickets dashboard.
3. Reports: A production manager can create and access the production Ticket dashboard in Reports to see how each team member or the entire team is performing in terms of ticket management.
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