Service Hub Professional
HubSpotReviews from AWS customer
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Makes workflows easy to follow and share with partners
What do you like best about the product?
My favorite thing about Hubspot is that anyone on the team can help any client. We can easily pick up where the last rep left off, which creates a seamless experience for our clients. I also love that we can work with partners outside of our company and see all activities in one view.
What do you dislike about the product?
I wish (and maybe this does exist) there were ways to send private notes to specific reps when providing feedback for a ticket.
What problems is the product solving and how is that benefiting you?
not currently solving any issuess
AMAZING
What do you like best about the product?
EVERYTHING IS SUPER EASY TO COMPREHEND :)
What do you dislike about the product?
NOTIFICATIONS CAN BE GLITCHY AT TIMES...
What problems is the product solving and how is that benefiting you?
SOFTWARE ISSUES FOR CLIENTS. PRETTY EASY TO KEEP TRACK AND COMMUNICATE WITH CLIENTS.
HubSpot makes life easier on everyone at my workplace. .
What do you like best about the product?
The user-friendliness of the software makes it easy to use the product.
What do you dislike about the product?
Since it's web browser based, it will get buggy at times.
What problems is the product solving and how is that benefiting you?
Our waiting time on tickets we receive have gone down significantly ever since we started using HubSpot.
Recommendations to others considering the product:
If you're looking for a user-friendly, easy to organize, and support-friendly product, then definitely go with HubSpot.
The service Hubs ticket system has been a very versatile tool for our teams.
What do you like best about the product?
The tickets system and the Knowledge base.
What do you dislike about the product?
The inbox and chat features are fairly basic. A few more bells and whistles here would make this program perfect for us.
What problems is the product solving and how is that benefiting you?
The service Hub has primarily been used for internal connectivity between departments and the various requests that departments make of each other.
Helpful for organizing and collaborating.
What do you like best about the product?
The ability to track conversations and the attachments within is a plus when servicing customers.
What do you dislike about the product?
While auto-assign is excellent for keeping an eye on regular contacts, it isn't easy to share with one or more team members invested in the client or account. If there were a way to build groups or teams that could receive a collective auto-assign, that would be beneficial.
What problems is the product solving and how is that benefiting you?
Combining customer service and sales through notes and recommendations helps multiple people track and solve issues and potential sales points with clients.
If there is a long communication, having the conversation, notes, and attachments in one place allow access to back story and reference points.
If there is a long communication, having the conversation, notes, and attachments in one place allow access to back story and reference points.
I wish there were more capabilities on the iphone app.
What do you like best about the product?
I like using the tools to create your type of flow and complete the job at hand.
What do you dislike about the product?
I wish the app worked more like the desktop version. Possibly having different tabs and features than just sales.
What problems is the product solving and how is that benefiting you?
I can keep things organized and block out my day to finish my job duties in an efficient and organized manner.
Recommendations to others considering the product:
Learn how to use the tools the way you want to. Everyone uses them differently in the way they see fit. Tasks are a great way to keep yourself from losing contact with people in the ticket pipelines or elsewhere.
Hubspot is QUITE comprehensive!
What do you like best about the product?
Hubspot has numerous analytic options available to evaluate company progress, really exciting!
What do you dislike about the product?
Sometimes Hubspot has errors like any other platform, it updates about every minute so sometimes that can slow us down when we're expected to respond to emails in 3min.
What problems is the product solving and how is that benefiting you?
Linking customers and companies to understand how our stores are performing regularly, it's easy to understand reports.
Recommendations to others considering the product:
None at the moment, looking forward to using the Academy
Hubspot is easy to use and navigate
What do you like best about the product?
What I like best about Hubspot is the view/layout for tickets/emails/convos. I like that it's easy to view customer details, create new snippets, etc. to make life in support easier
What do you dislike about the product?
There are sometimes glitches that could be improved (tickets that were closed suddently re-opening)
What problems is the product solving and how is that benefiting you?
Customer issues, easy comms with customers via email and live chat
Easy to use, setup, self-manage with Sales and Service Hubs
What do you like best about the product?
Easy to use, setup, and self-manage with Sales and Service Hubs. We are currently using Sales and Service Hubs and Marketing self starter.
What do you dislike about the product?
None as yet, just have a wish list that want to have the ability for Software Subscription sales models.
What problems is the product solving and how is that benefiting you?
None as yet.
Great Customer Service CRM
What do you like best about the product?
I like the ticketing system and reporting. Managing tickets and seeing reports and drastically improved our ability to manage customer communications.
What do you dislike about the product?
Navigating the CRM is not the most intuitive. It's hard to find specific settings in the setting page, and it's easy to get caught up in an issue due to a minor setting that needs to be toggled on/off. Also, sudden changes to the interface is also not great. I wish that more of a heads up was given for product changes.
What problems is the product solving and how is that benefiting you?
We did not have the ability to track user communications in the past in order to provide good customer service. The ability to collaborate on emails with comments and to track the history has been immensely useful for us.
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