Service Hub Professional
HubSpotReviews from AWS customer
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For over a year I've been enjoying HubSpot
What do you like best about the product?
What I like best: Friendly user experience.
What do you dislike about the product?
The max # of contacts in each subscription
What problems is the product solving and how is that benefiting you?
Tracking projects and reaching out to clients via email. HubSpot makes it rather easy to upload a list of contacts and send an email newsletter to them all at once.
Easy to use and configure for the majority of our needs
What do you like best about the product?
The ease in creating additional fields and options.
What do you dislike about the product?
Some features only available with higher level subscriptons.
What problems is the product solving and how is that benefiting you?
We needed an easy way to create/log/and update service tickets. HubSpot helped us accomplish this. Customizing the fields is a big plus on hubspot as we are not able to accomplish this with our existing solution.
Recommendations to others considering the product:
If you are looking for an easy to use and customizable service ticket module Hubspot should be on your shortlist.
Like pouring gas on your "sales fire"
What do you like best about the product?
I love that while HubSpot does have services and solutions that you pay for...they are incredibly generous in their offering a wealth of free information (articles, podcasts, etc) that will help your sales and marketing team exceed their quota.
What do you dislike about the product?
Can't find anything yet. We only use a few of the HubSpot offerings but are thoroughly satisfied.
What problems is the product solving and how is that benefiting you?
We primarily use HubSpot to improve our sales/marketing outreach. This has been highly beneficial for our team.
Everything within Budget for Small Businesses
What do you like best about the product?
If you're looking for a CRM that does everything you need without spending your entire budget, HubSpot is the platform for you! Salesforce is a waste of time and money. Especially for small businesses. It's a rocket engine on a Pinto! Hubspot, on the other hand, is a private jet you can afford! I love how I get everything I need at the right price!
What do you dislike about the product?
The mailbox disconnects too often. It would be nice if that issue could be fixed.
What problems is the product solving and how is that benefiting you?
Very few problems. I have it connected to all of my sites and social media and it is awesome!
Very easy to use UI
What do you like best about the product?
Hubspot is intuitive and easy to use. The user interface is clear and simple.
What do you dislike about the product?
As a small business, the cost of Hubspot is not insignificant. We hope that as we grow, having the software in place and ready to go for growth will pay off.
What problems is the product solving and how is that benefiting you?
Hubspot keeps track of our incoming leads and how we convert them to clients.
Decent customer service portal
What do you like best about the product?
Makes ticketing simple. Able to organize workflows and automations.
What do you dislike about the product?
Primarily designed for ticketing and surveys. Very expensive for low value compared to other software.
What problems is the product solving and how is that benefiting you?
Support customers and triage problems.
Recommendations to others considering the product:
Make sure it fits your needs before paying
Hubspot Service Review
What do you like best about the product?
I love how we are able to see when clients open our emails we never had that with salesforce or other software processes.
What do you dislike about the product?
There is nothing I can come up with that we do not abosolutely love about service. Really helps keep the reps organized and have them understand what their goal each day is.
What problems is the product solving and how is that benefiting you?
We are solving organizational issues for our CSM's.
Makes work easy
What do you like best about the product?
I like that HubSpot offers so many useful tools. Possibility of tracking customers interaction with emails is really helpful. Reports allow us to track the effects of our work.
What do you dislike about the product?
Sometimes the emails go to spam. At the beginning the dashboard may seem unintuitive and complicated but in general it is easy to learn how to use it. I don't really see any other disadvantages.
What problems is the product solving and how is that benefiting you?
We can see the engagement of our customers. All necessary tools in one place
Recommendations to others considering the product:
It can be the perfect support in your daily work
HubSpot vs. Everyone Else
What do you like best about the product?
My favorite thing about Hubspot is not a feature. The best thing about HubSpot is they let you test drive the basic functions of the tool indefinitely. Yes, that means there is a free tier! This is unique to them. I think this says a lot about their product and that they believe in the quality.
What do you dislike about the product?
Some of the HubSpot UI decisions are a little clunky to me. For example: the customer account interface is a bit scattered. Some things don't seem to be where they should, or there's too much info, and you can't customize it enough to remove those tiles or lines. There was also an instance where I asked their customer service about a feature to which they said it wasn't possible at the free tier. An hour later, I was able to figure it out.
What problems is the product solving and how is that benefiting you?
Since our company is quite small, we are utilizing the free tier. This is perfect for us because it still allows us to receive emails for support, integrate basic live chat functions, and have a single resource for our customer database. It is easy to use and our teams love it.
Incomplete product in Service Hub
What do you like best about the product?
1. Automated Followups on the CES survey responses.
2. Email delivery/read receipt
3. Contact timeline re-direction on the tickets
2. Email delivery/read receipt
3. Contact timeline re-direction on the tickets
What do you dislike about the product?
1. Lack of mobile SDKs for chat/email & help center
2. Ticket merge takes 30 mins.
3. Assignee level data is not available without a workflow
4. Can't set agent limits on chat
2. Ticket merge takes 30 mins.
3. Assignee level data is not available without a workflow
4. Can't set agent limits on chat
What problems is the product solving and how is that benefiting you?
We are trying to take care of inbound support queries via Email, Chat, Help center, etc. The only benefit we see is that an agent can directly view the contact timeline directly from the agent ticket UI.
Recommendations to others considering the product:
Please wait for the next few releases for the Service Hub product to be at par with Freshdesk, Zoho, etc.
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