Service Hub Professional
HubSpotReviews from AWS customer
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HubSpot is a must-have CRM for streamlined support and communication
What do you like best about the product?
HubSpot Service Hub is an excellent tool for managing customer support and internal workflows. The interface is intuitive, the automation features save a lot of time, and the customer support team is incredibly responsive. It makes it easy to track conversations, assign tickets, and ensure no query falls through the cracks. I use it regularly, and it helps me stay organized and efficient.
What do you dislike about the product?
There’s very little to dislike. If I had to mention one thing, it would be that some advanced features are locked behind higher-tier pricing, which may not be ideal for smaller teams. However, the overall functionality and value still make it worth the investment.
What problems is the product solving and how is that benefiting you?
To keep track and do everything from one platform
great day to day tool- just a few tweaks away from being excellent
What do you like best about the product?
its easy to use. I like how the the clean ui makes prospecting feel smooth and efficent
What do you dislike about the product?
I don't like how I cant see what the marketing emails that were sent to my prospects/ accounts. As i'm following up it would be nice to have a window from the sales side to see what marketing sent.
What problems is the product solving and how is that benefiting you?
Organizing our accounts and giving us a more single source of truth
Easy to use and customizable
What do you like best about the product?
I like how easy the tickets work. They are easy to customize
What do you dislike about the product?
I don't like how the emails work when forwarded
What problems is the product solving and how is that benefiting you?
Gives a central ticketing system
Helpful and Energizing
What do you like best about the product?
I can get all my stuff done in one place
What do you dislike about the product?
Feature requests do not seem to ever be listened to
What problems is the product solving and how is that benefiting you?
Engagement and use of our product
Great!
What do you like best about the product?
HubSpot has been a solid tool for our team—especially when it comes to reporting. Building custom dashboards and pulling relevant data is quick and painless, even for non-technical users. The user interface is clean, intuitive, and easy to navigate across all modules (Sales, Marketing, etc.). It makes managing contacts, tracking deals, and monitoring performance straightforward. Highly recommend it for teams that value ease of use and clarity in their CRM.
What do you dislike about the product?
Not much—HubSpot Service Hub works well overall. If I had to nitpick, some of the more advanced automation features can require upgrading to higher tiers, which might not be ideal for smaller teams. But for most use cases, it delivers what you need out of the box.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub helps us centralize all customer support interactions in one place, making it easy to track tickets, respond faster, and ensure nothing falls through the cracks. The automation tools save time by routing tickets and sending follow-ups, and the knowledge base lets customers help themselves. Overall, it's helped improve our response times, team productivity, and customer satisfaction.
All In One
What do you like best about the product?
Feedback surveys are easy to use and easy to implement. I use it nearly daily
What do you dislike about the product?
Could have more places to put 'not applicable' options. Dashboard is a little cluttered
What problems is the product solving and how is that benefiting you?
Customer feedback surveys, customer support tickets, shared inboxes, general messaging.
Hubspot Service Hub
What do you like best about the product?
What I like most about the Hubspot Service Hub, is the customer support aspect, lining up critical information links and displays to easily drill down into book of business. Day to day use having one dash to work out of, is a big help.
What do you dislike about the product?
Integration is sometimes difficult, customization of certain widgets can be difficult as well. Usually they're able to be quickly fixed though.
What problems is the product solving and how is that benefiting you?
The problem that it's solving is having key customer information available, as well as forward looking analytics we're able to pipe into the dash for each member of sales.
Hubspot User / Admin Review
What do you like best about the product?
Its highly beneficial for our business, helps us to keep track of things and is excellent when it comes to reporting. Its perfect for Customer Support and integrates well with our backend API.
What do you dislike about the product?
Nothing, just the price. It is quite pricey, but to expected for such a good CRM.
What problems is the product solving and how is that benefiting you?
Tracking. It assists us with keeping everything in line and is trackable per user.
Complete and Friendly user
What do you like best about the product?
I think that is great the service they have and all the things you can do, even you are from sales team, support team or marketing. Es really easy and friendly to use.
What do you dislike about the product?
sometimes i need more and to much permitions to ask.
What problems is the product solving and how is that benefiting you?
Problem to manage clients, pipelines, supports and also create spaces to comunicate as newsletters.
Hubspot service Hub at Seeking Alpha
What do you like best about the product?
We’ve been using HubSpot Service Hub at Seeking Alpha since May 2024, and the impact has been significant. As someone who’s been with the company since early 2023, I’ve seen firsthand how Service Hub has helped streamline our support workflows and unify communication across customer-facing teams. The ticketing system is intuitive, automation features save time.
What do you dislike about the product?
Though I like most of its features, but Hubspot does not offer the feature of unmerging two tickets, that’s one thing I really don’t appreciate.
What problems is the product solving and how is that benefiting you?
Hubspot has a very strong reporting feature, in which we get our reports in a few clicks only
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