Merge
MergeReviews from AWS customer
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Reliable and extensive collection of unified APIs
What do you like best about the product?
First and foremost the extensive catalog of different unified APIs which has allowed us to easily integrate with several HRIS vendors. Also the reliability has been really great.
What do you dislike about the product?
The only downside I can think of is the price point which is quite high per linked account.
What problems is the product solving and how is that benefiting you?
It's a hassle to integrate with multiple vendors and also to come up with a unified API. Merge handles this for you.
Best tool for product integration
What do you like best about the product?
The software is very user-friendly and has one of the best interfaces compared to other tools. Their customer support is excellent, and we use it in our daily integration tasks. It also integrates with our product with minimal effort.
What do you dislike about the product?
The service account disconnects sometimes, which requires a manual update from the support.
What problems is the product solving and how is that benefiting you?
Merge is helping us solve the challenge of managing multiple third-party integrations. Instead of building and maintaining separate connections for each system, we can rely on Merge’s unified API, which saves us significant time and engineering effort. This not only speeds up our integration process but also reduces maintenance overhead, allowing our team to focus on delivering value to our customers.
Saved us SO many engineering hours!
What do you like best about the product?
Merge allows us to support dozens of ATS and CRM integrations easily. This has helped us unlock a scalable enterprise sales motion without having to spend time and resources to support each platform individually or build out a full-scale solutions team.
What do you dislike about the product?
Some passthrough requests still required for advanced vendor-specific use cases, unified model can be extended further.
What problems is the product solving and how is that benefiting you?
Building bidirectional sync with customer ATS platforms using a unified model instead of spending the engineering resources to build or maintain each integration individually.
Merge is great. It alleviated a ton of pain from managing dozens of ATS integrations.
What do you like best about the product?
Merge connects to all integrations we care about. We're a recruiting platform, so ATS integrations are key for our customers. Team is great, very responsive, and ships new features.
What do you dislike about the product?
To be honest, no real downsides yet. Always new integrations that would be nice, but the team ships fast.
What problems is the product solving and how is that benefiting you?
Merge helps us unify our API integrations. We no longer need to develop dozens of individual connectors for different ATS, including Auth, syncing data, etc
Well rounded solution
What do you like best about the product?
Merge is fairly intuitive system with ample solutions to our use case. It has a wide support for HRIS systems (which we need) - and with a bit of setup tweaking and customization it will deliver as expected.
For those edge cases where we encounter any barriers, the Customer support is quite responsive and genuinely helpful to address the issues escalated. They're always polite, and eager to help.
For those edge cases where we encounter any barriers, the Customer support is quite responsive and genuinely helpful to address the issues escalated. They're always polite, and eager to help.
What do you dislike about the product?
There may be rare instances where the system does not load the information as quickly as expected, but this could be due to external/local factors as well.
As an improvement, it would be quite helpful to have a JSON validator/viewer native to the app to make it easier to review large log files.
As an improvement, it would be quite helpful to have a JSON validator/viewer native to the app to make it easier to review large log files.
What problems is the product solving and how is that benefiting you?
User provisioning
Great solution for HR integrations
What do you like best about the product?
1. Delivers robust solutions for complex HR integrations – simplifies the implementation of challenging workflows that are difficult to handle independently.
2. Supports a wide range of HR systems – ensuring compatibility and flexibility across multiple integration scenarios.
3. Seamless integration process – designed for quick setup and minimal development effort.
2. Supports a wide range of HR systems – ensuring compatibility and flexibility across multiple integration scenarios.
3. Seamless integration process – designed for quick setup and minimal development effort.
What do you dislike about the product?
1. Limited logging capabilities – in certain cases, diagnosing and resolving integration connection issues is difficult without direct assistance from Merge support.
2. Slow ticket response times – support inquiries can take longer than expected to receive a resolution. which impact the relationship with our customers.
3. Limited access to sandbox environment for HR integrations – limits the ability to test and validate configurations before deploying to production.
2. Slow ticket response times – support inquiries can take longer than expected to receive a resolution. which impact the relationship with our customers.
3. Limited access to sandbox environment for HR integrations – limits the ability to test and validate configurations before deploying to production.
What problems is the product solving and how is that benefiting you?
Saving time to create HR integrations alone
Effortless Integrations with Exceptional Support
What do you like best about the product?
I appreciate Merge’s clean development experience and ease of integration, making it straightforward to get started. The customer support is outstanding, always quick and helpful. Its ability to solve integration headaches saves me time and ensures high-quality project delivery. The shared models across different integrations streamline standardizing back-end code, and the MagicLink sign-in feature simplifies user access. Merge’s ease of use and extensive availability of integrations are key reasons why I would choose it again.
What do you dislike about the product?
I would like to see more integrations available on the platform. The more APIs that are available, the better it would be.
What problems is the product solving and how is that benefiting you?
I find Merge solves integration headaches, saving time on complex projects by acting as an API aggregation layer. It ensures high-quality, timely project completion and provides a clean dev experience. Its shared models and ease of use streamline integration across platforms.
Great dashboard and tools for managing integrations
What do you like best about the product?
The biggest value for me is the number of integrations I get from Merge. In addition, they have a great dashboard, configurability, help center articles, and tools that allow me to do everything self-serve. Customer support answers all my questions quickly.
What do you dislike about the product?
I'm still missing a couple of integrations, like Darwinbox (HRIS), and some of the existing (beta) integrations don't support all the fields I'm interested in.
What problems is the product solving and how is that benefiting you?
Withouth Merge we would need to write custom integration code to dozens of different APIs and manage help center articles, build dev tooling, etc.
The Fastest Way to Ship HRIS Integrations and Empower Your Team
What do you like best about the product?
As a product leader, what I like best is the sheer velocity Merge provides. We were able to ship a wide range of HRIS integrations much more quickly than we could have ever built them in-house. This resulted in a huge lift in the number of new customers we could successfully onboard.
The platform is also incredibly empowering for non-technical team members. The dashboard and tooling are so good that I can personally investigate and triage most customer data issues myself, which saves a tremendous amount of our developers' time. Merge's support team is also fantastic and has always been very responsive when we've needed them.
The platform is also incredibly empowering for non-technical team members. The dashboard and tooling are so good that I can personally investigate and triage most customer data issues myself, which saves a tremendous amount of our developers' time. Merge's support team is also fantastic and has always been very responsive when we've needed them.
What do you dislike about the product?
While our experience has been overwhelmingly positive, there are a couple of areas that could be improved. Some of the more niche HRIS integrations require a bit more handholding to get our customers connected, though we recognize this is often due to the HRIS provider and not entirely on Merge.
I also wish there were more advanced filtering capabilities we could expose directly to our customers through the integration. For example, giving them a simple option to only sync specific employee groups, like 'domestic employees,' would be a powerful feature for us. We could build this logic on our end, but having it handled by Merge would save us valuable development resources.
I also wish there were more advanced filtering capabilities we could expose directly to our customers through the integration. For example, giving them a simple option to only sync specific employee groups, like 'domestic employees,' would be a powerful feature for us. We could build this logic on our end, but having it handled by Merge would save us valuable development resources.
What problems is the product solving and how is that benefiting you?
The primary problem we solved with Merge was automating our customer onboarding and core business logic. We run a platform that sends equipment to employees, and we need to know when people are hired and terminated. Before Merge, this was a painful, manual process where our developers had to handle individual CSV uploads for each new customer to add their employees.
By implementing Merge's unified HRIS API, we completely automated this workflow. The immediate benefit was saving our developers from the tedious and unscalable work of managing CSVs. The bigger, strategic benefit is the ease and speed with which we can now integrate a new customer onto our platform. This has directly accelerated our growth and improved our customer experience, as they love the automated notifications about their employee movements.
By implementing Merge's unified HRIS API, we completely automated this workflow. The immediate benefit was saving our developers from the tedious and unscalable work of managing CSVs. The bigger, strategic benefit is the ease and speed with which we can now integrate a new customer onto our platform. This has directly accelerated our growth and improved our customer experience, as they love the automated notifications about their employee movements.
Merge has been a game changer for us as we can offer hundreds of integrations
What do you like best about the product?
Merge offers a unified API, which is a game changer. Instead of navigating hundreds of separate integration documents, we only need to refer to a single, consolidated source, saving us over 100 hours of development time. Their SDK is also much easier to implement, which streamlines our workflow significantly.
We use Merge frequently as part of our integration processes, and the experience has been consistently smooth. Additionally, we have a Slack channel with their support team and a dedicated account manager, ensuring that any issues or questions are promptly addressed.
We use Merge frequently as part of our integration processes, and the experience has been consistently smooth. Additionally, we have a Slack channel with their support team and a dedicated account manager, ensuring that any issues or questions are promptly addressed.
What do you dislike about the product?
- Some integrations require much more time for latest data auto sync, every hour would be ideal for all integrations.
What problems is the product solving and how is that benefiting you?
Due to the nature of our platform, our customers require integration with various systems to maintain compliance. Offering a wide range of integrations would have been challenging without Merge’s unified APIs.
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