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Great, easy-to-use product with amazing customer support
What do you like best about the product?
Merge has been seamless to integrate with. Their documentation is well done, and the sandbox capabilities are great. Customer support and enablement has been outstanding.
What do you dislike about the product?
We haven't had any issues with Merge so far.
What problems is the product solving and how is that benefiting you?
Merge is allowing us to offer 50+ HR integrations to our customers - so they can bridge their HR system with our equity management platform.
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Great team & product keeps getting better
What do you like best about the product?
tl;dr: As a PM, using a product like Merge makes your product look & work a lot better.
I inherited the implementation & maintenance of Merge from another team, but to be honest I can't imagine how other teams build integrated products without it. Their API docs are chefs kiss and are constantly updated. The admin console gives me a ton of functionality and info without having to bother eng. They're frequently adding more integrations to their list and have pretty much shipped every feature I've asked for.
Besides the product, every person I've met from Merge has been great to work with and they really know their stuff.
I inherited the implementation & maintenance of Merge from another team, but to be honest I can't imagine how other teams build integrated products without it. Their API docs are chefs kiss and are constantly updated. The admin console gives me a ton of functionality and info without having to bother eng. They're frequently adding more integrations to their list and have pretty much shipped every feature I've asked for.
Besides the product, every person I've met from Merge has been great to work with and they really know their stuff.
What do you dislike about the product?
Pricing is very cost-prohibitive for early stage startups and the learning curve is pretty high for non-technical folks.
What problems is the product solving and how is that benefiting you?
Instead of painfully researching, integrating, and maintaining dozens of HRIS/ATS integrations, we just have to setup Merge.
Excellent Customer Success
What do you like best about the product?
Kirk and the rest of the Customer Success team at Merge have been excellent to work with. They respond to emails quickly, are always happy to hop on a call if async communications aren't enough, and are incredible to have on our client-facing calls.
I'm not an engineer, but our SWEs love how easy it is to set up integrations between our products and our clients' applicant tracking systems.
I'm not an engineer, but our SWEs love how easy it is to set up integrations between our products and our clients' applicant tracking systems.
What do you dislike about the product?
For non-technical folks, understanding how these integrations really work can be difficult. More learning resources for these users could be helpful, but Merge's Ebooks and webinars substanially help fill in the gaps.
What problems is the product solving and how is that benefiting you?
Our clients use 20+ applicant tracking systems in total. Our team is too lean to be able to afford spending precious development time manually building these integrations on an ATS-to-ATS basis. Merge gives us an affordable solution so that we don't have to do that.
Effortless ATS Integration with Outstanding Support
What do you like best about the product?
Merge makes integrating with various ATS systems effortless. The seamless API and comprehensive documentation have significantly streamlined our processes. Their excellent support team is always ready to help, making the integration smooth and efficient. This has saved us a lot of time and effort, allowing us to focus more on our core business.
What do you dislike about the product?
So far, we haven't encountered any issues with Merge. It has been a reliable and efficient tool for our integrations.
What problems is the product solving and how is that benefiting you?
Merge simplifies the integration with multiple ATS systems through a single API. This has significantly reduced our development time and effort, allowing us to focus on enhancing our core product. The seamless data synchronization ensures our hiring process is efficient and up-to-date, ultimately improving our overall workflow.
Great product, great CS/Support team
What do you like best about the product?
Mostly that it just works. There are times where there's an issue but even when that happens, the resolution is fast and effective from the merge team. It allows us to offer a critical service to our customers (used every single day by a significant number of customers) without having to build it ourselves. The administration UI is also easy enough for me to use when I need to even though I'm not technical at all. For our customers, it's even easier to integrate their HRIS to our product because the in-our-app UI is so straightforward. Finally, we had to quickly implement Merge due to needing to roll off another tool urgently and we were able to do so.
What do you dislike about the product?
I'm the head of customer success, but from my perspective I have no constructive feedback.
What problems is the product solving and how is that benefiting you?
We are a non-HRIS HR software that depends on a reliable and up-to-date sync with our customers' HRIS tools. Merge provides that connection in a seamless, easy for our customers to set up way.
Removes the headache of integrations
What do you like best about the product?
The setup and go live time was one of the easiest that we've used. Takes the headache out of figuring out outdated docs from integration partners. Anytime I've needed customer support, the answers were given quick and precise. They take feedback well to implement features that help with quality of life. Now, since the setup is done, all we have to do is wait and enable any new integration partners to pop up and with a quick toggle is available to us.
What do you dislike about the product?
Some docs are out of date but they're working on it.
What problems is the product solving and how is that benefiting you?
Saving us from spending time filtering through other company's integration docs that are rarely up to date and clear.
Unified API- Makes fragmentation among ERP's manageable
What do you like best about the product?
The ease of integrating with multiple ERP tools through a single portal.
What do you dislike about the product?
Not having the ability to sync deleted entities from ERP's to your portal without purchasing the Delete data plan separately
What problems is the product solving and how is that benefiting you?
The excessively fragmented ERP tool space has too many variations to build a single connector for. Merge's unified API solves this very elegantly necessitating only integrating with one set of API's to achieve multi-ERP integrations
Simplification for difficult processes
What do you like best about the product?
Team is responsive and provides insights in advance to ensure you are able to align all stakeholders in advance of starting any project. The service they offer takes a lot of additional resource needs off our internal team, making the process scalable and efficient.
What do you dislike about the product?
Took us a few tries to get alignment between Merge and our team but once we identified areas of growth within our partnership all aspects have been more streamlined.
What problems is the product solving and how is that benefiting you?
Streamlining the build out and implementation of ATS integrations for customers. Opposed to our team having to build out each integration on an ad hoc basis, Merge is able to provide the essential plumbing for our team to more with more speed and efficiency - reducing headaches across the board for all stakeholders.
Excellent unified API for accounting integrations
What do you like best about the product?
Provides abstraction from the fragmentation across multiple accounting vendors enabling you to integrate with one unified API which works across all the platforms
What do you dislike about the product?
Absolutely nothing. They have an AI powered website making searching for docs childs play. The only issue is they work the North American timezone which makes collaborating with the India team slightly difficult.
What problems is the product solving and how is that benefiting you?
The fragmentation in API's of all accounting platforms requires extensive bespoke integration for our fintech product. merge gets rid of this by providing the unified API which means one integration works for several different platforms!
Merge helped us get 100+ integrations live in 1 week
What do you like best about the product?
The quality of the product is exceptional
All of the team members are well-versed with various HRIS and ATS partners which is rare.
Customer Success is very responsive.
All of the team members are well-versed with various HRIS and ATS partners which is rare.
Customer Success is very responsive.
What do you dislike about the product?
There are some edge cases for which we need to use passthrough requests which we think should be part of the product. Hoping Merge gets to them soon.
What problems is the product solving and how is that benefiting you?
Merge helps us easily integrate with hundreds of HRIS and ATS platforms out there. It's a huge relief for us since building coverage is very time consuming and we could get all the integrations up and running within a week with Merge's help.
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