Merge
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Saved us SO many engineering hours!
What do you like best about the product?
Merge allows us to support dozens of ATS and CRM integrations easily. This has helped us unlock a scalable enterprise sales motion without having to spend time and resources to support each platform individually or build out a full-scale solutions team.
What do you dislike about the product?
Some passthrough requests still required for advanced vendor-specific use cases, unified model can be extended further.
What problems is the product solving and how is that benefiting you?
Building bidirectional sync with customer ATS platforms using a unified model instead of spending the engineering resources to build or maintain each integration individually.
Merge is great. It alleviated a ton of pain from managing dozens of ATS integrations.
What do you like best about the product?
Merge connects to all integrations we care about. We're a recruiting platform, so ATS integrations are key for our customers. Team is great, very responsive, and ships new features.
What do you dislike about the product?
To be honest, no real downsides yet. Always new integrations that would be nice, but the team ships fast.
What problems is the product solving and how is that benefiting you?
Merge helps us unify our API integrations. We no longer need to develop dozens of individual connectors for different ATS, including Auth, syncing data, etc
Well rounded solution
What do you like best about the product?
Merge is fairly intuitive system with ample solutions to our use case. It has a wide support for HRIS systems (which we need) - and with a bit of setup tweaking and customization it will deliver as expected.
For those edge cases where we encounter any barriers, the Customer support is quite responsive and genuinely helpful to address the issues escalated. They're always polite, and eager to help.
For those edge cases where we encounter any barriers, the Customer support is quite responsive and genuinely helpful to address the issues escalated. They're always polite, and eager to help.
What do you dislike about the product?
There may be rare instances where the system does not load the information as quickly as expected, but this could be due to external/local factors as well.
As an improvement, it would be quite helpful to have a JSON validator/viewer native to the app to make it easier to review large log files.
As an improvement, it would be quite helpful to have a JSON validator/viewer native to the app to make it easier to review large log files.
What problems is the product solving and how is that benefiting you?
User provisioning
Great solution for HR integrations
What do you like best about the product?
1. Delivers robust solutions for complex HR integrations – simplifies the implementation of challenging workflows that are difficult to handle independently.
2. Supports a wide range of HR systems – ensuring compatibility and flexibility across multiple integration scenarios.
3. Seamless integration process – designed for quick setup and minimal development effort.
2. Supports a wide range of HR systems – ensuring compatibility and flexibility across multiple integration scenarios.
3. Seamless integration process – designed for quick setup and minimal development effort.
What do you dislike about the product?
1. Limited logging capabilities – in certain cases, diagnosing and resolving integration connection issues is difficult without direct assistance from Merge support.
2. Slow ticket response times – support inquiries can take longer than expected to receive a resolution. which impact the relationship with our customers.
3. Limited access to sandbox environment for HR integrations – limits the ability to test and validate configurations before deploying to production.
2. Slow ticket response times – support inquiries can take longer than expected to receive a resolution. which impact the relationship with our customers.
3. Limited access to sandbox environment for HR integrations – limits the ability to test and validate configurations before deploying to production.
What problems is the product solving and how is that benefiting you?
Saving time to create HR integrations alone
Effortless Integrations with Exceptional Support
What do you like best about the product?
I appreciate Merge’s clean development experience and ease of integration, making it straightforward to get started. The customer support is outstanding, always quick and helpful. Its ability to solve integration headaches saves me time and ensures high-quality project delivery. The shared models across different integrations streamline standardizing back-end code, and the MagicLink sign-in feature simplifies user access. Merge’s ease of use and extensive availability of integrations are key reasons why I would choose it again.
What do you dislike about the product?
I would like to see more integrations available on the platform. The more APIs that are available, the better it would be.
What problems is the product solving and how is that benefiting you?
I find Merge solves integration headaches, saving time on complex projects by acting as an API aggregation layer. It ensures high-quality, timely project completion and provides a clean dev experience. Its shared models and ease of use streamline integration across platforms.
Great dashboard and tools for managing integrations
What do you like best about the product?
The biggest value for me is the number of integrations I get from Merge. In addition, they have a great dashboard, configurability, help center articles, and tools that allow me to do everything self-serve. Customer support answers all my questions quickly.
What do you dislike about the product?
I'm still missing a couple of integrations, like Darwinbox (HRIS), and some of the existing (beta) integrations don't support all the fields I'm interested in.
What problems is the product solving and how is that benefiting you?
Withouth Merge we would need to write custom integration code to dozens of different APIs and manage help center articles, build dev tooling, etc.
The Fastest Way to Ship HRIS Integrations and Empower Your Team
What do you like best about the product?
As a product leader, what I like best is the sheer velocity Merge provides. We were able to ship a wide range of HRIS integrations much more quickly than we could have ever built them in-house. This resulted in a huge lift in the number of new customers we could successfully onboard.
The platform is also incredibly empowering for non-technical team members. The dashboard and tooling are so good that I can personally investigate and triage most customer data issues myself, which saves a tremendous amount of our developers' time. Merge's support team is also fantastic and has always been very responsive when we've needed them.
The platform is also incredibly empowering for non-technical team members. The dashboard and tooling are so good that I can personally investigate and triage most customer data issues myself, which saves a tremendous amount of our developers' time. Merge's support team is also fantastic and has always been very responsive when we've needed them.
What do you dislike about the product?
While our experience has been overwhelmingly positive, there are a couple of areas that could be improved. Some of the more niche HRIS integrations require a bit more handholding to get our customers connected, though we recognize this is often due to the HRIS provider and not entirely on Merge.
I also wish there were more advanced filtering capabilities we could expose directly to our customers through the integration. For example, giving them a simple option to only sync specific employee groups, like 'domestic employees,' would be a powerful feature for us. We could build this logic on our end, but having it handled by Merge would save us valuable development resources.
I also wish there were more advanced filtering capabilities we could expose directly to our customers through the integration. For example, giving them a simple option to only sync specific employee groups, like 'domestic employees,' would be a powerful feature for us. We could build this logic on our end, but having it handled by Merge would save us valuable development resources.
What problems is the product solving and how is that benefiting you?
The primary problem we solved with Merge was automating our customer onboarding and core business logic. We run a platform that sends equipment to employees, and we need to know when people are hired and terminated. Before Merge, this was a painful, manual process where our developers had to handle individual CSV uploads for each new customer to add their employees.
By implementing Merge's unified HRIS API, we completely automated this workflow. The immediate benefit was saving our developers from the tedious and unscalable work of managing CSVs. The bigger, strategic benefit is the ease and speed with which we can now integrate a new customer onto our platform. This has directly accelerated our growth and improved our customer experience, as they love the automated notifications about their employee movements.
By implementing Merge's unified HRIS API, we completely automated this workflow. The immediate benefit was saving our developers from the tedious and unscalable work of managing CSVs. The bigger, strategic benefit is the ease and speed with which we can now integrate a new customer onto our platform. This has directly accelerated our growth and improved our customer experience, as they love the automated notifications about their employee movements.
Merge has been a game changer for us as we can offer hundreds of integrations
What do you like best about the product?
Merge offers a unified API, which is a game changer. Instead of navigating hundreds of separate integration documents, we only need to refer to a single, consolidated source, saving us over 100 hours of development time. Their SDK is also much easier to implement, which streamlines our workflow significantly.
We use Merge frequently as part of our integration processes, and the experience has been consistently smooth. Additionally, we have a Slack channel with their support team and a dedicated account manager, ensuring that any issues or questions are promptly addressed.
We use Merge frequently as part of our integration processes, and the experience has been consistently smooth. Additionally, we have a Slack channel with their support team and a dedicated account manager, ensuring that any issues or questions are promptly addressed.
What do you dislike about the product?
- Some integrations require much more time for latest data auto sync, every hour would be ideal for all integrations.
What problems is the product solving and how is that benefiting you?
Due to the nature of our platform, our customers require integration with various systems to maintain compliance. Offering a wide range of integrations would have been challenging without Merge’s unified APIs.
Must-have Unified API Platform
What do you like best about the product?
As a compliance automation platform, the ability to seamlessly connect with our customers' existing tools is core to our business. Merge's Unified API has been a game-changer for us. By handling the integration layer for HRIS and Ticketing systems, Merge saves our engineering team a ton of time that would otherwise be spent on building and maintaining individual integrations . This allows us to focus on our core product and accelerate our roadmap.
What do you dislike about the product?
More categories and even more and deeper integrations are always something that can be worked on, but the team is very responsive about feedback and inquiries we have.
What problems is the product solving and how is that benefiting you?
For our product to work, we need to pull data from our customers' HR and ticketing systems. The main problem we faced was the sheer variety of platforms our customers use.
Building each integration one-by-one would have been a huge resource sink for our engineering team. It's not just the initial build; it's the long-term maintenance, handling API changes, and dealing with edge cases for each specific platform.
Merge essentially takes on that entire problem for us. By integrating with their Unified API, we get access to a whole category of tools through one connection. For us, the benefits are very practical:
- Freeing up our developers. We're a growing team, and we can't afford to have engineers tied up maintaining dozens of third-party integrations. Merge saves us an estimated thousand hours a year, which we can now invest in building our core product features.
- Onboarding customers faster. When a potential customer asks if we integrate with their specific HR system, we can almost always say yes. It removes a major sales blocker and lets us get customers up and running on our platform much more smoothly.
- Building better features. We use Merge to handle things like automated user provisioning. We wouldn't have the capacity (or would need to sacrifice other priorities) to build these kinds of features across so many different systems without a tool like this handling the integration layer.
Building each integration one-by-one would have been a huge resource sink for our engineering team. It's not just the initial build; it's the long-term maintenance, handling API changes, and dealing with edge cases for each specific platform.
Merge essentially takes on that entire problem for us. By integrating with their Unified API, we get access to a whole category of tools through one connection. For us, the benefits are very practical:
- Freeing up our developers. We're a growing team, and we can't afford to have engineers tied up maintaining dozens of third-party integrations. Merge saves us an estimated thousand hours a year, which we can now invest in building our core product features.
- Onboarding customers faster. When a potential customer asks if we integrate with their specific HR system, we can almost always say yes. It removes a major sales blocker and lets us get customers up and running on our platform much more smoothly.
- Building better features. We use Merge to handle things like automated user provisioning. We wouldn't have the capacity (or would need to sacrifice other priorities) to build these kinds of features across so many different systems without a tool like this handling the integration layer.
Better to build and maintain one API, than hundreds
What do you like best about the product?
We were struggling to keep up with new integration requests, while staying up to date on existing integration maintenance. Merge has helped us move integrations from a position of weakness to a position of strength.
The unified api is great, the customer support is better. The team is extremely responsive to our feedback and questions.
Technical documentation is solid, though occasionally missing relevant information from a more obscure CRM.
The unified api is great, the customer support is better. The team is extremely responsive to our feedback and questions.
Technical documentation is solid, though occasionally missing relevant information from a more obscure CRM.
What do you dislike about the product?
What I dislike about Merge is the initial data sync time, some of our integrations take longer than I would hope for; however, this was a problem we were running into when implementing each integration individually.
When the data is in the unified model, it is extremely easy to work with (duh). However, when a field is not in the unified model it can be complex to identify the best path to pull it into our system. Thankfully Merge has some great options options to get the field and a wonderful team to help navigate.
When the data is in the unified model, it is extremely easy to work with (duh). However, when a field is not in the unified model it can be complex to identify the best path to pull it into our system. Thankfully Merge has some great options options to get the field and a wonderful team to help navigate.
What problems is the product solving and how is that benefiting you?
Merge is helping our Saas application bring 3rd party data integrations in to our platform. By leveraging the unified API, we can build once and add hundreds of integrations.
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