Merge Unified
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Merge powers our Swantide Integrations
What do you like best about the product?
We love Merge. Swantide uses Unified API to power our ticketing integration (Jira, Asana, Linear, etc) which supports our amazing partnerships with Hubbl, Provar, Moonox, etc
What do you dislike about the product?
There is nothing that we dislike about Merge Unified
What problems is the product solving and how is that benefiting you?
Merge doesn't just help, they power our Swantide integrations. This allows us to move at the speed of business and satisfy our customers.
Reliable integrations - game changer!
What do you like best about the product?
The integration quality is objectively the best in the industry. We sync a ton of data and their team and product has been able to help us land some of our biggest customers. Highly recommend.
What do you dislike about the product?
We’d always love more categories so we can sync more data!!
What problems is the product solving and how is that benefiting you?
Everyone knows integrations are a huge pain. This lets us focus on our product.
Efficient API Integration with Great Support
What do you like best about the product?
I build off their unified accounting APIs which help us sync attributes, transactions, and bills between our system and external accounting providers. I like the good dev portal, the documentation, and the support SLA. Their logs are nice and it's easy to see what's being passed to Merge and from Merge.
What do you dislike about the product?
The documentation isn't very opinionated, which means it requires some trial and error with the accounting provider to see what is actually needed to successfully make requests.
What problems is the product solving and how is that benefiting you?
I use Merge Unified to sync attributes, transactions, and bills between our system and external accounting providers.
User-Friendly with Outstanding Support, But Unreliable Webhooks
What do you like best about the product?
I really appreciate the incredible support team at Merge Unified, and I find the user interface really easy to use. Also, the capabilities to do field mappings are very user-friendly.
What do you dislike about the product?
The webhooks are incredibly unreliable creating a need for a nightly full API sync. Which almost makes the webhooks totally irrelevant.
What problems is the product solving and how is that benefiting you?
Merge Unified normalizes data and processes, eliminating the need for custom APIs for each HR system.
Always-Ready Support Team That Delivers
What do you like best about the product?
The team is always willing to support whenever a situation arises
What do you dislike about the product?
It could have more features with accounting tools
What problems is the product solving and how is that benefiting you?
Currently focused on HRIS connectors, we struggle mostly with permissions to be selected.
Simple and Intuitive Platform That Streamlines Navigation
What do you like best about the product?
Merge is simlpe to use and easy to navigate through.
What do you dislike about the product?
Sometimes not sure what certain errors or issues mean, choosing between integrations for a single customer is hard bc tehy aren't differentiated.
What problems is the product solving and how is that benefiting you?
Merge Unified hosts all our API integrations!
Exceptional Support and Rapid Feature Releases
What do you like best about the product?
Their support staff is truly world-class. Our company has collaborated with many third-party clients, and Merge's support team stands out as top tier. I also appreciate their consistent schedule of feature releases. The team members seem to have significant autonomy, so whenever I raise an issue with support, it genuinely feels like the product and engineering teams are giving it real attention and priority.
What do you dislike about the product?
I feel that their enterprise sales process could have shown a bit more flexibility. Although we did receive a modest discount as a startup, it was crucial for us to test specific features to determine if the enterprise plan suited our needs. We requested some extra time to evaluate these aspects, but they were not willing to accommodate us. Since we operate in a similar field, we understand the necessity of having sales deadlines and clear resolutions, but it truly seemed like they could have been a bit more accommodating.
What problems is the product solving and how is that benefiting you?
It is quickly becoming the standard as a unified API for ERP systems.
Effortless Integrations and Rapid Scaling with Merge
What do you like best about the product?
As a developer and now software dev manager I know the headaches of supporting integrations. Just 1 integration can be a lengthy endeavour to support ; Merge handles dozens and in a universal common model way which has allowed us to not only add new functionality to our product quickly but also scale to so many platforms without any additional lift. That is a HUGE value add!
What do you dislike about the product?
Not a dislike but the data normalization can work against you at times. Sometimes you need the actual underlying data in its true form in your sync. They obviously thought of this though and provided a simple flag in the API call to return the raw data instead of the normalized version. I think though that most use cases would benefit more from the normalization though
What problems is the product solving and how is that benefiting you?
Merge is allowing us to provide HR data sync in our products. This is a top tier level request from clients and we were able to quickly provide this using their service. The biggest win here is unified support across dozens of HR platforms at once. If we had to do each one manually it would literally take years of development.
Exceptional Documentation and Support Make Integration a Breeze
What do you like best about the product?
The documentation for each of the usages of the Common Models are fantastic. It's easy to find everything I need. When implementing we would have weekly meetings with a Merge technician that was genuinely invested and interested in what we were doing. There was maybe 1 or 2 issues that arose that we identified and Merge either explained what we were doing wrong, or implemented a new feature for us that ended up being useful for other clients.
What do you dislike about the product?
We were set up with a "sandbox" UKG account that had simulated real data. The problem was that this sandbox was shared across multiple other Merge clients which caused some issues when we were trying to test things and getting back very strange data.
What problems is the product solving and how is that benefiting you?
We need to be able to connect to many client's HRIS systems. To handroll connections for all the various HRIS providers would me a monumental task. Merge's Common Models made it much easier to ETL client HRIS data into our own system.
Fantastic & Mature integration platform
What do you like best about the product?
The unified API schema has been a real game changer for us in terms of what we can accomplish. By writing code just once, we gain access to all the category endpoints, which makes development much more efficient. On top of that, the support team is always extremely responsive, whether I reach out with simple questions or more involved architectural concerns.
What do you dislike about the product?
There is no streaming data available, which limits our ability to display results in near real-time. Having this feature would greatly enhance our capacity to present up-to-date information.
What problems is the product solving and how is that benefiting you?
Normalizing the APIs and providing instant support for all the Category integrations writing the code once. It also has a robust data lake, we can query/checkpoint/replay from it instead of hitting APIs and rate-limits on customer's production instance.
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