Merge has reduced duplicate infrastructure changes and saves our team hours in daily reviews
What is our primary use case?
My main use case for Merge is in adding infrastructure in GitHub.
A specific example of how I use Merge for adding is that we are creating infrastructure resources by Terraform. After that, we clone all the data in GitHub and after the approval of the senior, we merge the data in the main branch.
My team interacts with Merge on a daily basis because after every change in the infrastructure, they update the data on GitHub. After the approval, it will be in the main branch.
What is most valuable?
The best features Merge offers is that with the help of Merge, two people cannot upload the same data. It will always be unique data in GitHub. That is the main feature of Merge.
Ensuring data uniqueness impacts my team's workflow positively because it will save time. Most of the time it will reduce errors.
Merge has impacted my organization positively because multiple people are working on infrastructure. With the help of Merge, data uniqueness is the best feature. Additionally, regarding the approval process, it will be helpful in approving the data. An approver does not need to check the data repeatedly. If there are two branches with the same data, an approver needs to check every day. However, with the help of Merge, uniqueness is there, so there is no need to check the data again. This is the main feature, and this will be helpful for us.
Before using Merge, we were taking two to five hours in checking for duplicacy. Now we can save that time. The number of errors coming most of the time was 15 to 20 or 20 to 30 duplicacies in a day. This has reduced over time with the help of Merge.
For how long have I used the solution?
I have been working in my current field for the last three years.
What other advice do I have?
My advice to others looking into using Merge is that if someone is considering Merge, then they should use this tool because it is very helpful. It will save time and effort in uploading a task and uploading infrastructure. After that, it will save time for the approver also. I would rate this product an 8 out of 10.
Long-term comparison workflow has improved and supports reviewing large directories efficiently
What is our primary use case?
My main use case for Merge is code file comparisons. When I have large directories of hundreds of files, Merge allows me to quickly identify where the differences are and review them.
What is most valuable?
The best features Merge offers are the ability to see differences in large numbers of files. This feature stands out compared to other tools I have used because some tools only allow single file comparisons at a time, which is not effective for large reviews. Merge has positively impacted my organization by being extremely useful and allowing me to review multiple files at increased speed.
What needs improvement?
Merge could be improved in terms of scriptability, as I recall it was not as strong as Beyond Compare in this regard.
For how long have I used the solution?
I have been using Merge for roughly 15 years.
Which other solutions did I evaluate?
I have always been very supportive of Merge, although I remember a job where a product called Beyond Compare was actually better for the task at hand, but I cannot recall the specific details.
What other advice do I have?
I would rate Merge overall as an eight on a scale of one to ten. I chose an eight because it is a high quality product that is very professional and has been refined over many years. I would like to see Merge integrate more seamlessly with or have documentation that makes it easier to integrate into tools like Git, Git Desktop, and similar products. I understand this is possible, but the process is not clear to me. The integration would be a valuable addition to the product.
Outstanding Support and a Product That Works Great
What do you like best about the product?
Merge's support team is always really helpful and often go above and beyond, and the product works great.
What do you dislike about the product?
There are nuances with the setup process for some integration partners that can add friction to the user experience.
What problems is the product solving and how is that benefiting you?
It helped us get integrations off the ground much faster than we could have if we built them ourselves, and it also requires less maintenance work on our end.
Exceptional support, needs input validation for the ISU field during the initial onboarding process
What do you like best about the product?
The level of support from the Merge team is exceptional, specifically our Account Manager, Jemma, who is proactive, professional, and incredibly quick in responding. The integration with Pylon for support works fine. Beyond day-to-day help, Merge is genuinely invested in our success, actively seeking feedback to help shape their product roadmap, making us feel like a true partner.
What do you dislike about the product?
One area for improvement would be adding input validation for the ISU field within the Merge Link UI. Implementing this during the initial onboarding process would help flag incorrect values at the point of entry, streamlining the setup for end-users.
Also, provide better, less generic error messages from the /employees endpoint (or create a dedicated validation endpoint). This would allow users to realize their ISU is incorrect and self-correct the issue without needing to contact support
What problems is the product solving and how is that benefiting you?
Merge solves the high cost of integration maintenance and data fragmentation. For us, this means our engineers spend more time on innovation and our sales team rarely has to turn away a customer due to a missing HRIS integration.
Great product with an intuitive API, flexible Admin Console, and Great Support
What do you like best about the product?
Intuitive API, flexible Admin console, great support
What do you dislike about the product?
Programmatic support of custom field mapping
What problems is the product solving and how is that benefiting you?
removes the complexity from syncing with different HRIS api providers
Seamlessly consolidates IdP and HRIS platforms
What do you like best about the product?
I think the core model of Merge Unified is great, especially how it consolidates every vendor into a single API for us to integrate with. They have a solid understanding of their position in the marketplace and offer an ecosystem of people, documentation, and services that support us in building and delivering a new product offering. There's never a question we can't answer or a resource they haven't created for both internal and customer-facing documentation and enablement. The initial setup was as straightforward as a backend user account integration could be, and we could self-serve through the proof of tech and implementation with human support from solutions architects when needed.
What do you dislike about the product?
Some features we need and are excited about are paywalled behind add-ons or more expensive packages. It's the only part of the customer experience with any friction.
What problems is the product solving and how is that benefiting you?
I use Merge Unified to integrate different IdP and HRIS platforms with my SaaS platform for enterprise user account management, which was impossible to manage at scale before. It consolidates vendors into a single API, saving time and effort for our small engineering team.
Easy Integrations, Exceptional Support
What do you like best about the product?
I really appreciate the large collection of integrations they offer. They make the setup easy with thorough documentation and dedicated support.
What do you dislike about the product?
Sometimes partner requirements can be better streamlined. Beyond build, HRIS providers may have additional review processes or requirements. I find that process to be often time-consuming and unclear. It would be great if Merge was more informed or involved in that process.
What problems is the product solving and how is that benefiting you?
Solving a long tail of HRIS integrations which can take up a lot of engineering time without Merge
Merge powers our Swantide Integrations
What do you like best about the product?
We love Merge. Swantide uses Unified API to power our ticketing integration (Jira, Asana, Linear, etc) which supports our amazing partnerships with Hubbl, Provar, Moonox, etc
What do you dislike about the product?
There is nothing that we dislike about Merge Unified
What problems is the product solving and how is that benefiting you?
Merge doesn't just help, they power our Swantide integrations. This allows us to move at the speed of business and satisfy our customers.
Reliable integrations - game changer!
What do you like best about the product?
The integration quality is objectively the best in the industry. We sync a ton of data and their team and product has been able to help us land some of our biggest customers. Highly recommend.
What do you dislike about the product?
We’d always love more categories so we can sync more data!!
What problems is the product solving and how is that benefiting you?
Everyone knows integrations are a huge pain. This lets us focus on our product.
Efficient API Integration with Great Support
What do you like best about the product?
I build off their unified accounting APIs which help us sync attributes, transactions, and bills between our system and external accounting providers. I like the good dev portal, the documentation, and the support SLA. Their logs are nice and it's easy to see what's being passed to Merge and from Merge.
What do you dislike about the product?
The documentation isn't very opinionated, which means it requires some trial and error with the accounting provider to see what is actually needed to successfully make requests.
What problems is the product solving and how is that benefiting you?
I use Merge Unified to sync attributes, transactions, and bills between our system and external accounting providers.
