What do you like best about the product?

Merge does a good job of abstracting away the complexity and pain of maintaining many API integrations. We would not be able to support nearly so many HRIS options for our clients if we were integrating each ourselves!

I have been most appreciative of the prompt and personal support we have received from Merge since the very beginning. When dealing with the intersection of so many complex systems, it's inevitable that things won't always work perfectly. Merge is always very supportive if we need help debugging data problems or a friendly explanation of how to connect a new system.

Additionally, it's been great to have a close working relationship as Merge's product has evolved. We have appreciated seeing our feedback worked into the product, sometimes on short notice if we need it.

From a technical perspective, I've found the Merge API to be intuitive and well-documented. The provided SDKs are also useful. Visibility is quite good with logs within the Merge dashboard.

What do you dislike about the product?

There are still differences per integrated system which can make things difficult to debug. An example of this is the process to connect each system. Merge has been making strides by adding more detail to the Link component, but sometimes clients still struggle to make it through these steps successfully.

What problems is the product solving and how is that benefiting you?

Merge is allowing us to pull employee data from a wide range of HR systems. This is taking manual data maintenance work away from our clients while improving the richness and accuracy of the data we hold.