Great coverage of SaaS integrations
What do you like best about the product?
Most connections are available, and anything that's not there is serviceable by the Merge team. Makes the experience very useful.
What do you dislike about the product?
After using a connector for a while, you may experience some gotchas. The way a field is interpretted may be very specific to a SaaS. E.g. for CX, the user field being null may be because the author field is not null, meaning that the comment is actually by the author. Things like that are hard to find out of the box by developers.
What problems is the product solving and how is that benefiting you?
Integrating with various SaaS applications.
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