What do you like best about the product?

We use Merge to pull in data from HRIS software to help companies provide services to their employees. We could have spent hundreds of hours building and maintaining custom integrations across the 20+ integrations we provide via Merge today. Instead they make it fairly easy to connect to different HR systems and safely pull in employee data.

Their customer support tends to respond within a business day typically, especially if you get the plan with a Slack channel.

I like how easy it is to show my customers that we aren't pulling in sensitive payroll data to the API (as our service does not need that data, though I believe Merge can use it if your service needs it) because you can toggle which fields sync on and off very easily. Generally HR managers can also decide whether Merge has access to that information at all.

I am not an engineer, just an administrator that trains customers on setting up these integrations, but the software is straightforward enough that it's fairly intuitive for me to use their admin site.

What do you dislike about the product?

Some HR systems are very easy to connect to, and all they require is the HR admin to log in with a username and password. Some HR systems, like ADP, are more complicated setups that take 20+ minutes and if you mess up a step you need to start over completely. I think that is more in the nature of the original HR software than on Merge's side, to be fair.

Their documentation could be better, sometimes it is out of date compared to UI changes in the HR system I'm trying to implement. Troubleshooting errors can be a little complex.

What problems is the product solving and how is that benefiting you?

Pulling in HR data like employee information across 20+ different HR platforms. Saves time and energy building integrations ourselves.