Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Excellent product and service support
What do you like best about the product?
Fairly intuitive UI, wide support for HRIS systems, fantastic technical support. Good Support literature to aid in a fairly painless integration configuration by clients.
What do you dislike about the product?
Logs data not validated in a JSON ready format when downloaded, requires the use of another app to validate the JSON log data to review outside Merge. It would be nice to either have a JSON validator build in or have the logs data already validated prior to local download.
What problems is the product solving and how is that benefiting you?
User provisioning needs are met to a wide range of our clients. it takes away the need of developing custom in house integrations that take time and resources. Merge is able to meet a wide range of needs our clients have in terms of user provisioning.
- Leave a Comment |
- Mark review as helpful
Excellent support
What do you like best about the product?
The tea is super responsive and thorough in their replies.
What do you dislike about the product?
I am new to the tool so still getting to grips with it
What problems is the product solving and how is that benefiting you?
investigating / troubeshooting API sync issues
Reliable CRM integrations that dramatically expanded our market reach
What do you like best about the product?
Merge's unified API solution made it incredibly easy to add 20+ CRM integrations in less than a week, which significantly expanded our total addressable market. The integrations are highly customizable and reliable - it's truly "set it and forget it." Their Field Mapping feature has been particularly valuable, allowing our customers with heavily customized CRM instances to easily map their unique data models. By using Merge, we've saved at least $450k annually in engineering costs by eliminating the need for ongoing maintenance and custom integration development.
What do you dislike about the product?
You're somewhat dependent on Merge's supported integrations rather than having complete control over custom-built ones. While their coverage is extensive and met our needs, teams should verify that their required integrations are supported before committing.
What problems is the product solving and how is that benefiting you?
Merge solved our need to support highly-customizable CRM integrations at scale without investing internal developer resources. Our product needs CRM data to help product teams understand the revenue impact of customer feedback, but building and maintaining these integrations ourselves would have diverted resources from our core product. With Merge, we were able to quickly add integrations with major platforms like Salesforce and HubSpot, as well as niche vendors, allowing us to serve a broader customer base. The automated maintenance and reliable performance have freed up our engineering team to focus on building our core product.
Merge for HR connections
What do you like best about the product?
Connecting to many HR systems was quite simple, a lot easier than if we tried this on our own. Their support and help along the way has been great.
What do you dislike about the product?
There are occasionally surprises and fees from the systems we are connecting to.
What problems is the product solving and how is that benefiting you?
It helped us connect our system to many HR systems quickly, and with great security. This enabled many features within our platform.
Merge.dev makes our life easier when we want to develop new features
What do you like best about the product?
Merge.dev simplifies feature development by eliminating the need for new integrations per customer. With a single integration, we can efficiently scale and reach a broader audience.
What do you dislike about the product?
Sometimes the Merge <-> Customer integrations are not fully synced and there are data we need to get going directly to the customer apis. But most of the cases there are workarounds.
What problems is the product solving and how is that benefiting you?
We leverage Merge to integrate data from our HRIS customers. Currently, we're enhancing our capabilities by retrieving data from the ATS and utilizing the passthrough feature for data push.
Seamlessly expanding our TAM
What do you like best about the product?
Merge has helped us efficiently expand our TAM, and sell to more companies. The products we have built on top of Merge's platform have been incredibly stable and scalable, and we have been very happy with the experience.
In addition, the sense of partnership we have from the Merge team is real, and very appreciated.
In addition, the sense of partnership we have from the Merge team is real, and very appreciated.
What do you dislike about the product?
Honestly, no dislikes. Their product is great and the team is fantastic.
What problems is the product solving and how is that benefiting you?
Easily expanding our integration set to be able to serve customers across the HR Tech ecosystem.
Merge helped us expand our client offerings as well as helped us improve our internal processes
What do you like best about the product?
Merge helped us expand our client offerings as well as helped us improve our internal processes. Their list of possible integrations have helped us create features that our clients have been asking for. It also helped us provide our clients with data analysis of their hiring and retention practices.
It was easy integrating with Merge using their API documentation. It made it much quicker for us to implement our client's ATS and HRIS data into our platform so that we can provide them with key metrics and data analysis. We've also started planning out how to use their other offerings for future feature requests. Their dashboard is easy to use and helps us manage all of our integrations in one place.
The biggest selling point, that made us choose them over other products, is that they make it so easy to map disparate data into our schema. They have a great way of consolidating different HR provider's data into their platform. They also let you use custom types to add specific mappings you want to include in the data ingestion process.
Merge's customer support is excellent. We recently had to fill out and submit an application to use an external HRIS system and they helped us through this process.
It was easy integrating with Merge using their API documentation. It made it much quicker for us to implement our client's ATS and HRIS data into our platform so that we can provide them with key metrics and data analysis. We've also started planning out how to use their other offerings for future feature requests. Their dashboard is easy to use and helps us manage all of our integrations in one place.
The biggest selling point, that made us choose them over other products, is that they make it so easy to map disparate data into our schema. They have a great way of consolidating different HR provider's data into their platform. They also let you use custom types to add specific mappings you want to include in the data ingestion process.
Merge's customer support is excellent. We recently had to fill out and submit an application to use an external HRIS system and they helped us through this process.
What do you dislike about the product?
There’s sometimes a mismatch between ATS and HRIS offerings but Merge has been quickly adding new integrations in each category.
Some HR solution providers need extra paperwork to get started but Merge helped us fill these out and get our application submitted.
Some HR solution providers need extra paperwork to get started but Merge helped us fill these out and get our application submitted.
What problems is the product solving and how is that benefiting you?
We're using Merge to help our clients analyze their hiring and retention policies - especially through periods of change.
A Scalable and Flexible Solution for Integrations
What do you like best about the product?
Merge has been a game-changer for our integration needs and enabled us to scale our integration platform exponentially faster than we could have building each integration in-house or relying on third-party contractors .
First, the scalability is impressive. We don’t have to worry about managing the unique authentication requirements for each HRIS or keeping up with API changes—Merge takes care of it all seamlessly. This saves us countless hours of maintenance and ensures our integrations stay reliable.
Second, the flexibility of their common model when combined with their custom mappings feature is outstanding. The common model provides a robust default structure that works for most use cases, but, with their custom mappings, it’s also extremely customizable. As a result, when a customer asks, “Can you handle this unique scenario or custom field?” we’re almost always able to say, “Yes, we can do that,” thanks to Merge’s flexibility and extensibility.
Their support is another standout feature. The response times are next-level, and it’s clear the team genuinely cares about helping their customers succeed.
Lastly, debugging is refreshingly simple with Merge. Their API tester and detailed logs make it easy to identify and resolve issues quickly, keeping our development and debugging processes smooth and efficient.
Merge enables us to focus on delivering value to our customers rather than worrying about the complexity of integrations.
First, the scalability is impressive. We don’t have to worry about managing the unique authentication requirements for each HRIS or keeping up with API changes—Merge takes care of it all seamlessly. This saves us countless hours of maintenance and ensures our integrations stay reliable.
Second, the flexibility of their common model when combined with their custom mappings feature is outstanding. The common model provides a robust default structure that works for most use cases, but, with their custom mappings, it’s also extremely customizable. As a result, when a customer asks, “Can you handle this unique scenario or custom field?” we’re almost always able to say, “Yes, we can do that,” thanks to Merge’s flexibility and extensibility.
Their support is another standout feature. The response times are next-level, and it’s clear the team genuinely cares about helping their customers succeed.
Lastly, debugging is refreshingly simple with Merge. Their API tester and detailed logs make it easy to identify and resolve issues quickly, keeping our development and debugging processes smooth and efficient.
Merge enables us to focus on delivering value to our customers rather than worrying about the complexity of integrations.
What do you dislike about the product?
We did encounter quite a few bugs early on, but this seemed to be due to lower adoption of the HRIS integrations we were leveraging at the time. The platform has become much more stable since then, and we rarely experience issues now. Additionally, when we did encounter problems, their support team was very responsive and communicative and did everything they could to resolve them as quickly as possible, which helped mitigate any frustrations.
Another consideration is that some companies Merge integrates with may pose additional challenges during the integration process. For example, larger providers like ADP, Paylocity, and Rippling often require going through partnership processes, which can take time. This is not an issue with merge - these are challenges you’d face regardless of using Merge, and their team provided excellent support to navigate these obstacles more smoothly than we could have on our own. It’s just worth noting that not every HRIS integration is entirely ‘turnkey,’ and some HRIS platforms may also charge customers for API access. Being aware of these nuances and differences with each HRIS can help in planning your integrations effectively.
Another consideration is that some companies Merge integrates with may pose additional challenges during the integration process. For example, larger providers like ADP, Paylocity, and Rippling often require going through partnership processes, which can take time. This is not an issue with merge - these are challenges you’d face regardless of using Merge, and their team provided excellent support to navigate these obstacles more smoothly than we could have on our own. It’s just worth noting that not every HRIS integration is entirely ‘turnkey,’ and some HRIS platforms may also charge customers for API access. Being aware of these nuances and differences with each HRIS can help in planning your integrations effectively.
What problems is the product solving and how is that benefiting you?
Merge helps us solve the complex challenge of integrating with dozens of HRIS platforms, enabling us to deliver a scalable and flexible integration solution for our customers. Before Merge, we tried building integrations in-house and working with third-party contractors, but neither approach gave us the scalability, flexibility, or support we needed. Using Merge allowed us to launch integrations for 12 of our most-used HRIS platforms in under a year, and we’ve since expanded to 22+ integrations. This has dramatically improved our win rates and customer retention while reducing the engineering, support, and implementation resources required to maintain integrations.
Incredibly fast and convenient integration for our users with their ATS systems
What do you like best about the product?
The most useful thing is a combination of several things:
- a wide range of integrations
- a wide range of supported languages for SDK + ready-made solutions for Frontend SDK
- a convenient and fast flow for linking accounts for our end users
- a diverse set of tools in the admin panel such as webhooks, sandbox, test api
- clear onboarding during registration in the admin panel
- a wide range of integrations
- a wide range of supported languages for SDK + ready-made solutions for Frontend SDK
- a convenient and fast flow for linking accounts for our end users
- a diverse set of tools in the admin panel such as webhooks, sandbox, test api
- clear onboarding during registration in the admin panel
What do you dislike about the product?
- price (it would be possible to break down the pricing policy depending on the modules that are needed, i.e. why overpay if, for example, only one ATS module will be used)
- sometimes a certain api is poor in functionality, for example, certain batch requests such as POST requests for creating candidates for ATS systems are missing
- more advanced multitenancy is missing
- sometimes a certain api is poor in functionality, for example, certain batch requests such as POST requests for creating candidates for ATS systems are missing
- more advanced multitenancy is missing
What problems is the product solving and how is that benefiting you?
We are using Merge so that our recruiter users can easily integrate their ATS system into our platform, for example, to easily export candidates found on our platform or to synchronize certain data
Using Merge’s Unified API to add 10 European-focused HRIS integrations within a week
What do you like best about the product?
We primarily serve European companies and so data security and data minimization are incredibly important to us. Since Merge complies with regional data security and privacy regulations like GDPR and offers features that let our customers pick and choose the data they want to sync (via Scopes), we’ve been able to provide HRIS integrations that exceed our customers’ security requirements.
What do you dislike about the product?
We'd always love more integrations, but the team is very responsive and open to adding them!
What problems is the product solving and how is that benefiting you?
Our customers use a very fragmented set of HRIS providers. Merge's standardised integrations help us to connect clients with differing HRIS with just one integration.
showing 1 - 10