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Excellent Unified API Provider
What do you like best about the product?
We love working with Merge. The Merge product team has clearly invested a lot in product quality, and the customer support team is responsive to us whenever we have customers that have questions around integrations. We use the product every day at our team.
We had a very extensive onboarding process that helped our engineers get onboarded quickly, and we remained in close contact with their team as we onboarded more of our team on how the integrations work.
These integrations has helped unlock a lot of sales conversation and has rapidly accelerated our sales motion. We're glad to be working with the Merge team.
It could not be a more seamless product to utilize.
We had a very extensive onboarding process that helped our engineers get onboarded quickly, and we remained in close contact with their team as we onboarded more of our team on how the integrations work.
These integrations has helped unlock a lot of sales conversation and has rapidly accelerated our sales motion. We're glad to be working with the Merge team.
It could not be a more seamless product to utilize.
What do you dislike about the product?
Not a ton comes to mind right now! We got the hang of it very quickly.
What problems is the product solving and how is that benefiting you?
We had to say no to a lot of prospects before Merge because we didn't have the integrations that they needed. Our business is better thanks to Merge.
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Build your integration pipeline once, connect near infinite numbers of providers
What do you like best about the product?
Immense time savings in terms of implementation. Instead of implementing integrations one by one, you can integrate once with Merge and instantly offer a lot of integration to your customers.
Merge has also done the hard work of figuring out some tricky integrations using old technologies such as SOAP, or tricky edge cases.
The dashboard is pretty good with logs of each syncs, ability to turn on and off any integrations, etc. Customer support is top notch, directly embedded in your slack.
Merge has also done the hard work of figuring out some tricky integrations using old technologies such as SOAP, or tricky edge cases.
The dashboard is pretty good with logs of each syncs, ability to turn on and off any integrations, etc. Customer support is top notch, directly embedded in your slack.
What do you dislike about the product?
Sometimes you still have to account for quirkiness of some integrations, meaning that it is not a "100% build once and forget", but it's still a huge time and energy saver versus building everything yourself from scratch for each integration.
What problems is the product solving and how is that benefiting you?
I have to integrate with a lof of different HRIS. Merge has done the hard work for me for most of them.
Merge.dev: Simplifying Integrations with Exceptional Support and Functionality
What do you like best about the product?
I appreciate Merge.dev's ability to simplify complex integrations through its unified API, which allows seamless connections to various platforms such as HR, payroll, accounting, ticketing, ATS, CRM, SCIM, and directory services.
During our evaluation phase we tested multiple vendors but decided to go with Merge. Besides the functional fit, their customer support team is great, listened to our input, and is very responsive. The implementation of our first integration went pretty well and we became long term customers.
I would definately recomend Merge.
During our evaluation phase we tested multiple vendors but decided to go with Merge. Besides the functional fit, their customer support team is great, listened to our input, and is very responsive. The implementation of our first integration went pretty well and we became long term customers.
I would definately recomend Merge.
What do you dislike about the product?
Initially, about three years ago, when we first started working with Merge.dev, we encountered some challenges integrating with our target systems due to customizations in those systems. However, over time, Merge.dev resolved these issues, and we've seen continued improvements in their integration capabilities.
What problems is the product solving and how is that benefiting you?
The main problem Merge solved was helping us avoid dealing with differences between the integrations we needed. Using a single API with a single technology and documentation made a huge difference.
Solid concept with Helpful Documentation and a Supportive Team
What do you like best about the product?
The product shines with its well-organized documentation and user-friendly access for clients, while the internal team’s responsiveness and dedication make a real difference in our experience- shoutout to Matt Ho!
What do you dislike about the product?
The product has a self-serve design, but adding more usability features would make it easier for clients to manage setup independently.
What problems is the product solving and how is that benefiting you?
The product helps centralize data access for our clients utilizing common HR systems, which reduces some manual effort and streamlines data management.
Merge is a great partner with a great product
What do you like best about the product?
We purchase Merge around two years ago since we started needing more integrations then. We were expanding significantly across different regions and the lack of integrations became a big blocker in sales conversations.
We found Merge through an industry contact, and we did POCs with several integrations providers. Merge really stood out and we're glad that we chose them.
Since signing on with Merge, our customer success team has really been dependent on them. Our support team uses Merge's dashboard heavily. Their logs, issues and dashboard have a lot of useful information that helps our CS team troubleshoot our integrations, and this was very difficult before we had Merge.
Merge's customer success team is top notch, and we're glad to be partnered with them.
We found Merge through an industry contact, and we did POCs with several integrations providers. Merge really stood out and we're glad that we chose them.
Since signing on with Merge, our customer success team has really been dependent on them. Our support team uses Merge's dashboard heavily. Their logs, issues and dashboard have a lot of useful information that helps our CS team troubleshoot our integrations, and this was very difficult before we had Merge.
Merge's customer success team is top notch, and we're glad to be partnered with them.
What do you dislike about the product?
It has been a great experience. There are a few new integrations that we would like to integrate with, and we wish Merge could build them, but understand that the blocker is sandbox access.
What problems is the product solving and how is that benefiting you?
Merge helps us add integrations to our product so we can expand across regions. They also help enhance our customer support team that otherwise would be lost when it comes to integrations.
Great concept and feedback-responsive team but not an ideal fit for our needs
What do you like best about the product?
Truly a great concept that should help companies of all sizes both expand and streamline their integration strategy. As a small and hyper-growth company, we looked to Merge to expand our integration strategy.
Overall, their platform UX is clean and easy to use which is especially important given they sit between our platform and our customers. Their documentation has also consistently improved over time and is easy to gidest.
Unfortunately, their Integrations in the ATS space have not matched our precise needs but despite that, we've still been able to utilize their services.
Their team has been responsive to feedback and support issues. With feedback and product roadmap, especially, they've made important updates to their ATS space which are directionally smart and should help both fortify and expand their capabilities, currently.
Overall, their platform UX is clean and easy to use which is especially important given they sit between our platform and our customers. Their documentation has also consistently improved over time and is easy to gidest.
Unfortunately, their Integrations in the ATS space have not matched our precise needs but despite that, we've still been able to utilize their services.
Their team has been responsive to feedback and support issues. With feedback and product roadmap, especially, they've made important updates to their ATS space which are directionally smart and should help both fortify and expand their capabilities, currently.
What do you dislike about the product?
Their ATS integrations have not been able to match our precise needs and has historically had limitations that restrict both us and our customers.
Early implementation was not easy and created friction. Their team was responsive in that time but getting net new integrations set up was not as seamless as expected. Expected for a fast-growing integrations-focused startup.
Filtering in the Logs section of their platform has improved but could do with some much needed improvements. Inability to filter on status is limiting for triaging support needs.
Early implementation was not easy and created friction. Their team was responsive in that time but getting net new integrations set up was not as seamless as expected. Expected for a fast-growing integrations-focused startup.
Filtering in the Logs section of their platform has improved but could do with some much needed improvements. Inability to filter on status is limiting for triaging support needs.
What problems is the product solving and how is that benefiting you?
Expanding our baseline.
Merge Review
What do you like best about the product?
The most helpful thing about Merge is the fact that we don't have to manage the actual integrations with the accounting systems we're interested in (QBO/Xero). Upsides are quick connection to users' accounting systems, no need to manage keys on behalf of the users, and the ability to sync most writes instantly.
What do you dislike about the product?
So far my experience with Merge has been good. It's able to collect/read/write most of the data I'm interested in to the accounting systems we integrate with (QBO & Xero). However, there have been a handful of times where the documentation indicated support for certain endpoints and it ended up not actually having support for it with the promise of the fix coming within the quarter or following quarter. A lot of the time the promise has been delivered. It would be nice if there was an easier way to setup webhooks programmatically so that we can sync merge accounts on the fly for data written via passthrough.
What problems is the product solving and how is that benefiting you?
The main way Merge is benefitting us is with the unified nature of the api. We don't have to maintain software to maintain direct integrations with the different accounting software. I like that we can connect to the users' accounts pretty easily and not have to worry about juggling the different datatypes that can get returned from similar calls to the different thrdparty softwares. For example, retrieving a user's contacts can have different response bodies whether I query QBO ro Xero if I were to do it directly, but merge does a good job of normalizing the data into a consistent format so that the differences are abstracted away. Additionally, the SDK is also very helpful so that we don't have to worry about the http calls directly in most cases.
Makes the difficult job of integrations substantially easier.
What do you like best about the product?
The thing I like best about Merge has been the support we've gotten from the team. The product and documentation are definitely good, but it is inevitable to run into challenges with integrations. The customer success team has gone above and beyond in helping us to meet deadlines and the needs of our customers.
What do you dislike about the product?
The thing I like least about Merge is that I wish they were just focused on Applicant Tracking System integrations. In my role that is the only type of integration we are focused on, and I think the experience could be even better if Merge focused solely on the ATS space. This is definitely a selfish perspective. If we ever aim to integrate with HRIS or CRM, I'm sure we will be happy that Merge has more to offer.
What problems is the product solving and how is that benefiting you?
Merge gives us a giant headstart when we are looking to add integration support for a new Applicant Tracking System. Instead of starting from scratch and having to digest the documentation of the underlying ATS, we can use the Merge Unified API. The Unified API will probably not work 100% for any new integration, but it still saves you ~70% of the pain. The logging + API Tester + Passthroughs help you to close the gap on the last 30%, and get your integration working.
In cases where understanding of the underlying API has been hard to come by, Merge has stepped in and been a huge help. We've felt fully supported by their team, and I would argue that this has been the most impactful part of our experience.
In cases where understanding of the underlying API has been hard to come by, Merge has stepped in and been a huge help. We've felt fully supported by their team, and I would argue that this has been the most impactful part of our experience.
Great customer support!
What do you like best about the product?
- Customer support is prompt
- Open about their product roadmap
- Prioritize our feature requests
- Open about their product roadmap
- Prioritize our feature requests
What do you dislike about the product?
- Support for legacy integrations can be lacking
- Support for SCIM is still nascent
- Support for SCIM is still nascent
What problems is the product solving and how is that benefiting you?
HRIS integrations; allows our customers to connect their HRIS systems to our product
Great partnership and support!
What do you like best about the product?
The Merge team is amazing to work with and is always there to help with everything from implementation, troubleshooting, and connection support. They're always responsive and helpful! They're also great partners along the integration development process and bring a depth of knowledge regarding the integrations they support.
On the platform side, once we've built support for a few applications in a certian category, we find it's a relatively simple effort to add additional integrations in that category. The ease of implementation here and time saved as a result is great! Our customers frequently use our Merge integrations and have smooth experiences making and using the connections.
I also appreciate the strides they've made with their documentation in the past year, making it easier to understand the nuances of each platform, which is especially useful when building dozens of integrations in a specific category.
On the platform side, once we've built support for a few applications in a certian category, we find it's a relatively simple effort to add additional integrations in that category. The ease of implementation here and time saved as a result is great! Our customers frequently use our Merge integrations and have smooth experiences making and using the connections.
I also appreciate the strides they've made with their documentation in the past year, making it easier to understand the nuances of each platform, which is especially useful when building dozens of integrations in a specific category.
What do you dislike about the product?
It can be a little challenging getting feature/enhancement requests prioritized.
What problems is the product solving and how is that benefiting you?
Merge helps us build integrations more quickly through their unified API!
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