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Great concept and feedback-responsive team but not an ideal fit for our needs
What do you like best about the product?
Truly a great concept that should help companies of all sizes both expand and streamline their integration strategy. As a small and hyper-growth company, we looked to Merge to expand our integration strategy.
Overall, their platform UX is clean and easy to use which is especially important given they sit between our platform and our customers. Their documentation has also consistently improved over time and is easy to gidest.
Unfortunately, their Integrations in the ATS space have not matched our precise needs but despite that, we've still been able to utilize their services.
Their team has been responsive to feedback and support issues. With feedback and product roadmap, especially, they've made important updates to their ATS space which are directionally smart and should help both fortify and expand their capabilities, currently.
Overall, their platform UX is clean and easy to use which is especially important given they sit between our platform and our customers. Their documentation has also consistently improved over time and is easy to gidest.
Unfortunately, their Integrations in the ATS space have not matched our precise needs but despite that, we've still been able to utilize their services.
Their team has been responsive to feedback and support issues. With feedback and product roadmap, especially, they've made important updates to their ATS space which are directionally smart and should help both fortify and expand their capabilities, currently.
What do you dislike about the product?
Their ATS integrations have not been able to match our precise needs and has historically had limitations that restrict both us and our customers.
Early implementation was not easy and created friction. Their team was responsive in that time but getting net new integrations set up was not as seamless as expected. Expected for a fast-growing integrations-focused startup.
Filtering in the Logs section of their platform has improved but could do with some much needed improvements. Inability to filter on status is limiting for triaging support needs.
Early implementation was not easy and created friction. Their team was responsive in that time but getting net new integrations set up was not as seamless as expected. Expected for a fast-growing integrations-focused startup.
Filtering in the Logs section of their platform has improved but could do with some much needed improvements. Inability to filter on status is limiting for triaging support needs.
What problems is the product solving and how is that benefiting you?
Expanding our baseline.
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Merge Review
What do you like best about the product?
The most helpful thing about Merge is the fact that we don't have to manage the actual integrations with the accounting systems we're interested in (QBO/Xero). Upsides are quick connection to users' accounting systems, no need to manage keys on behalf of the users, and the ability to sync most writes instantly.
What do you dislike about the product?
So far my experience with Merge has been good. It's able to collect/read/write most of the data I'm interested in to the accounting systems we integrate with (QBO & Xero). However, there have been a handful of times where the documentation indicated support for certain endpoints and it ended up not actually having support for it with the promise of the fix coming within the quarter or following quarter. A lot of the time the promise has been delivered. It would be nice if there was an easier way to setup webhooks programmatically so that we can sync merge accounts on the fly for data written via passthrough.
What problems is the product solving and how is that benefiting you?
The main way Merge is benefitting us is with the unified nature of the api. We don't have to maintain software to maintain direct integrations with the different accounting software. I like that we can connect to the users' accounts pretty easily and not have to worry about juggling the different datatypes that can get returned from similar calls to the different thrdparty softwares. For example, retrieving a user's contacts can have different response bodies whether I query QBO ro Xero if I were to do it directly, but merge does a good job of normalizing the data into a consistent format so that the differences are abstracted away. Additionally, the SDK is also very helpful so that we don't have to worry about the http calls directly in most cases.
Makes the difficult job of integrations substantially easier.
What do you like best about the product?
The thing I like best about Merge has been the support we've gotten from the team. The product and documentation are definitely good, but it is inevitable to run into challenges with integrations. The customer success team has gone above and beyond in helping us to meet deadlines and the needs of our customers.
What do you dislike about the product?
The thing I like least about Merge is that I wish they were just focused on Applicant Tracking System integrations. In my role that is the only type of integration we are focused on, and I think the experience could be even better if Merge focused solely on the ATS space. This is definitely a selfish perspective. If we ever aim to integrate with HRIS or CRM, I'm sure we will be happy that Merge has more to offer.
What problems is the product solving and how is that benefiting you?
Merge gives us a giant headstart when we are looking to add integration support for a new Applicant Tracking System. Instead of starting from scratch and having to digest the documentation of the underlying ATS, we can use the Merge Unified API. The Unified API will probably not work 100% for any new integration, but it still saves you ~70% of the pain. The logging + API Tester + Passthroughs help you to close the gap on the last 30%, and get your integration working.
In cases where understanding of the underlying API has been hard to come by, Merge has stepped in and been a huge help. We've felt fully supported by their team, and I would argue that this has been the most impactful part of our experience.
In cases where understanding of the underlying API has been hard to come by, Merge has stepped in and been a huge help. We've felt fully supported by their team, and I would argue that this has been the most impactful part of our experience.
Great customer support!
What do you like best about the product?
- Customer support is prompt
- Open about their product roadmap
- Prioritize our feature requests
- Open about their product roadmap
- Prioritize our feature requests
What do you dislike about the product?
- Support for legacy integrations can be lacking
- Support for SCIM is still nascent
- Support for SCIM is still nascent
What problems is the product solving and how is that benefiting you?
HRIS integrations; allows our customers to connect their HRIS systems to our product
Great partnership and support!
What do you like best about the product?
The Merge team is amazing to work with and is always there to help with everything from implementation, troubleshooting, and connection support. They're always responsive and helpful! They're also great partners along the integration development process and bring a depth of knowledge regarding the integrations they support.
On the platform side, once we've built support for a few applications in a certian category, we find it's a relatively simple effort to add additional integrations in that category. The ease of implementation here and time saved as a result is great! Our customers frequently use our Merge integrations and have smooth experiences making and using the connections.
I also appreciate the strides they've made with their documentation in the past year, making it easier to understand the nuances of each platform, which is especially useful when building dozens of integrations in a specific category.
On the platform side, once we've built support for a few applications in a certian category, we find it's a relatively simple effort to add additional integrations in that category. The ease of implementation here and time saved as a result is great! Our customers frequently use our Merge integrations and have smooth experiences making and using the connections.
I also appreciate the strides they've made with their documentation in the past year, making it easier to understand the nuances of each platform, which is especially useful when building dozens of integrations in a specific category.
What do you dislike about the product?
It can be a little challenging getting feature/enhancement requests prioritized.
What problems is the product solving and how is that benefiting you?
Merge helps us build integrations more quickly through their unified API!
Merge is the BEST out there! Game-changing, reliable, easy to use product and CS
What do you like best about the product?
Merge has been a long-running reliable partner to us for several years now. We've been extremely impressed with their product capabilities and ability to strip down the complexity and variability of third party system integrations into one simple to use platform. It's been a pleasure to grow alongside Merge.
Above all, Merge has fantastic customer support, always going above and beyond to solve feature requests, troubleshooting complex problems, and ensuring we are well-supported from every angle. They are hands down the best in class unified API provider, and the product is a pleasure to use for both developers and non-technical folks. You won't find anything else out there that tops Merge!
Above all, Merge has fantastic customer support, always going above and beyond to solve feature requests, troubleshooting complex problems, and ensuring we are well-supported from every angle. They are hands down the best in class unified API provider, and the product is a pleasure to use for both developers and non-technical folks. You won't find anything else out there that tops Merge!
What do you dislike about the product?
No major dislikes to note! We love Merge.
What problems is the product solving and how is that benefiting you?
Integrating with our customer's applicant tracking systems to perform various functions of read and write access
Awesome Integration Solution!
What do you like best about the product?
Merge’s integration platform is very user-friendly and has already saved countless hours of development time. The Merge team is great to work with and very quick to respond to any questions along the way.
What do you dislike about the product?
Our team has not encountered any downsides with the product or the team. Both have been great.
What problems is the product solving and how is that benefiting you?
Scaling integrations across our platforms
Game-Changer for Our Integration Needs!
What do you like best about the product?
Merge’s unified API makes managing integrations a breeze. It’s saved us weeks in development time and reduced maintenance efforts, letting us scale integrations across platforms faster. The observability tools give us full visibility, which keeps things running smoothly and allows us to focus more on our core product.
What do you dislike about the product?
Honestly, nothing! Merge has covered all our needs with seamless setup, reliable performance, and excellent support.
What problems is the product solving and how is that benefiting you?
Leveraging Merge saves us significant development time and resources, allowing us to scale faster and focus on our core product.
A Flexible and Powerful Unified API
What do you like best about the product?
Merge is a market leader in the unified API space. Their team has created flexible and powerful infrastructure for connecting data sources, taking the work off Engineers and Users to seamlessly bring together data from disparate systems. Merge's platform is amazing, with a few key characteristics to call out:
Reliability - Merge never fails. Their APIs are foolproof and work consistently for all of our connected customers. When there are issues (which typically are driven by issues on the HRIS side), Merge proactively flags the error so we can workflows operating as usual.
Breadth - Merge has been relentless in expanding the scope of their APIs across HRIS and ATS. I have strong confidence that they will continue to build more APIs and develop partnerships other systems outside of their core.
Support - The Merge team is always willing to hop on a customer call, navigate a tricky integration, or provide helpful support in time of need. Jemma has been our guide through the recent SFTP support and we couldn't be more thankful!
Long-term partnership - Merge recognizes the importance of maintaining a high quality, always-on system that is business critical for most companies. They are our long-term partner through scale and we couldn't recommend them enough!
Reliability - Merge never fails. Their APIs are foolproof and work consistently for all of our connected customers. When there are issues (which typically are driven by issues on the HRIS side), Merge proactively flags the error so we can workflows operating as usual.
Breadth - Merge has been relentless in expanding the scope of their APIs across HRIS and ATS. I have strong confidence that they will continue to build more APIs and develop partnerships other systems outside of their core.
Support - The Merge team is always willing to hop on a customer call, navigate a tricky integration, or provide helpful support in time of need. Jemma has been our guide through the recent SFTP support and we couldn't be more thankful!
Long-term partnership - Merge recognizes the importance of maintaining a high quality, always-on system that is business critical for most companies. They are our long-term partner through scale and we couldn't recommend them enough!
What do you dislike about the product?
I hope that more HCMs open their walls to Merge to be able to connect data across systems. This is less of a criticism on Merge, but moreso on other ecosystem players who have made it difficult to create high-quality user experiences by limiting data access.
What problems is the product solving and how is that benefiting you?
Merge helps us consolidate all employee data for a unified picture of employee compensation history.
Great platform for scaling API integrations with many different providers
What do you like best about the product?
Once you set up an integration with Merge, you can instantly enable all of your customers to have integrations with all of their supported systems. This was a massive unlock for our HR integrations product -- we don't have to build and maintain integrations with each system, and as Merge builds new integrations, providing access to our customers is as easy as flipping a toggle on their dashboard.
Their customer support is quick to respond and deal with any issues that come up. The entire team is a joy to work with!
Their customer support is quick to respond and deal with any issues that come up. The entire team is a joy to work with!
What do you dislike about the product?
Syncing data from remote systems can take a long time, since Merge aggregates data from the system & we pull from Merge. There's occassionally some issues with data consistency.
What problems is the product solving and how is that benefiting you?
Our customers use a variety of HR systems and we need to pull that data into our system so that our customers can provision user accounts + assign users into the correct locations/departments/reporting hierarchies. Merge integrates with many different HR systems and allows us to integrate with all of them without having to build and maintain several integrations.
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