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A wonderful one-stop shop for your integration needs!
What do you like best about the product?
Merge has helped us develop a quick copy-and-paste template to have a handful of endpoints replicated across 20+ different HRIS integrations. The ability to debug connections and supply information about what data has passed through via their web interface is excellent and continues to improve! With Merge, once we had built one HRIS connection, we could enable any other one in less than a day. And the Merge team is always just an instant message away with any helpful tips or answers to questions; I can't wait to see what they release next!
What do you dislike about the product?
Not many downsides, but we would always love to see more integrations to help continue growing our business!
What problems is the product solving and how is that benefiting you?
Merge reduces the time it takes to develop new integrations and allows engineers to focus on other projects. When they do use Merge, the process is simplified and easily repeatable.
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Enables seamless integration with most customer platforms and offers amazing customer support
What do you like best about the product?
The seamless experience provided to our customers during onboarding. We help our customers sync data across HRIS and ATS platforms. There are dozens of vendors at play; this allows us to sell to a broader segment and unblocks us during onboarding. Our CSM is excellent at resolving issues quickly when we do have issues. They are also receptive to feedback and have been improving the reliability of the platform.
What do you dislike about the product?
Better support documentation for using the dashboards and API testing tools. Making the guides easier to find and including a few practice examples of troubleshooting would be very helpful.
What problems is the product solving and how is that benefiting you?
Providing a unified platform allows us to work with a broader segment of customers. Merge also cuts down on the time-to-market for many new features. This allows us to add value faster and to more customers.
Unified API that allows me to focus on my business, not API connections
What do you like best about the product?
It's simple, I would have had to hire a team of developers to do what merge gives right out of the box. Easiest SaaS spend I've made in my business career.
What do you dislike about the product?
As of now, nothing. I just want them to keep growing their native connections on the HRIS side!
What problems is the product solving and how is that benefiting you?
We use their HRIS API and it sends over people data every 6 hours. Our customers always have up to date data thanks to the API. It was a game changer!
Great building block to scale integrations fast
What do you like best about the product?
Easy to use, easy to set up and very quick path to value.
What do you dislike about the product?
Not everything is as customizable yet, eg the modal to show the end user. The team however is very open to feedback and fast in delivering improvements continuously so no concerns that this won't get resolved soon.
What problems is the product solving and how is that benefiting you?
One time integration with Merge gives access to lots of HR integrations. New integrations are added continuously, allowing us to integrate broader and broader for our customers.
Unified API with HRIS and ATS to help you focus in your core business
What do you like best about the product?
Clean and simple Unified API to integrate with tons of HRIS saving a lot of development time. A good admin UI that supports developers and implementation roles to debug issues and help customers. Great technical customer care service with quick turnaround on fixes.
What do you dislike about the product?
When you are trying to implement slightly different cases (like information related to companies or others) there might be limitations in the target systems. We have encountered some missing implementations that we could solve with passthrough and with the quick turnaround of the Merge development team.
What problems is the product solving and how is that benefiting you?
Integration with HRIS systems in a unified way saves tons of development hours. Easily debugging issues related to permissions, and missing data from the interface itself.
Excellent customer service and building more integrations all the time!
What do you like best about the product?
Customer service is excellent and super responsive. Always available to troubleshoot any issues with myself and customers.
What do you dislike about the product?
Could do with more integrations and easier interface to extract mappings/data items that aren't automatically retrieved.
What problems is the product solving and how is that benefiting you?
Connecting to APIs
Solid product with exceptional customer support
What do you like best about the product?
Merge really simplified integrating with HRIS platforms for us - once we had the integration with Merge set up, we really were able to support a wide variety of systems for our customers. Their customer success team is awesome - they are very responsive to help tickets, but also go above and beyond, having a weekly meeting with us to discuss any issues that have been raised.
What do you dislike about the product?
Merge's product, while very good, is still a little immature. They have had some difficulty with some of their vendors, which causes a downstream effect on our customers. Generally, it's a tough problem, and I have a lot of sympathy for them, but there are definitely some opportunities to improve. We've also seen just a few growing pains from them related to scale.
The good news is that they have good enough customer support to handle these issues manually and help us out when we need it.
The good news is that they have good enough customer support to handle these issues manually and help us out when we need it.
What problems is the product solving and how is that benefiting you?
Without Merge, we'd need to integrate with a bunch of HRIS' one-by-one. That's both tedious and hard to maintain, and not really in the scope of our business. They also handle keeping documentation and instructions up-to-date, and handling errors and instability on our behalf.
An easy way to expand your integrations
What do you like best about the product?
There's a lot to like.
Their Common Data Model abstracts away the details when integrating with HRIS and Directory providers. It lets you quickly build consistent integrations with a variety of systems. When you start bumping into the limits of their models, they make it easy to see the raw data from the remote system. And if that still isn't enough, you can use their Passthrough Request API to make a specific API call without having to manage a second set of credentials.
The developer docs are very detailed, down to spelling out which data comes from which remote endpoint.
Their post-sales team (shout out to Kevin and Matt) has been great to work with. They're always quick to respond to questions and know the product inside and out.
Their Common Data Model abstracts away the details when integrating with HRIS and Directory providers. It lets you quickly build consistent integrations with a variety of systems. When you start bumping into the limits of their models, they make it easy to see the raw data from the remote system. And if that still isn't enough, you can use their Passthrough Request API to make a specific API call without having to manage a second set of credentials.
The developer docs are very detailed, down to spelling out which data comes from which remote endpoint.
Their post-sales team (shout out to Kevin and Matt) has been great to work with. They're always quick to respond to questions and know the product inside and out.
What do you dislike about the product?
When you're debugging, it's hard to find the logs for a specific linked account. I'd love to see them improve the UX in that area.
What problems is the product solving and how is that benefiting you?
Their Common Data Model gives allows you to build one integration and gain access to dozens of HRIS and Directory systems.
Great Tool to Optimize Opportunities
What do you like best about the product?
Merge gives an easy solution for our customers to connect their HR platforms to our platform to increase our value proposition to our customers. The tool minimizes the effort needed to connect to multiple platforms while enabling us to reach a broader addressable market. Furthermore, they have a great customer success team that is super responsive. This is important when a quick turnaround on customer issues is needed.
What do you dislike about the product?
While the tool is super helpful in minimizing development time, nothing is perfect. There is still some room for improvement in stabilizing connections and improving troubleshooting procedures.
On the same note, their product team moves fast in implementing changes.
On the same note, their product team moves fast in implementing changes.
What problems is the product solving and how is that benefiting you?
Fast onboarding of HR integrations to reach a broad clientele with our products
Quick spin up time, but slow to perfect
What do you like best about the product?
Merge gets past the initial hurdles of authenticating and syncing data with other platforms, so we don't have to. Combined with quick customer support, this allows us to focus on delivering an integration to our customers.
What do you dislike about the product?
New integrations from Merge require further testing to be sufficient for a robust integration, so our momentum gains from developing fast are traded for time spent in QA.
What problems is the product solving and how is that benefiting you?
Merge handles the authentication and the bulk of the data syncing when integrating with an ATS, which is work that needs to be done on a per-ATS basis, so having a unified data model speeds up our implementation time.
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