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Exceptional product with matching support
What do you like best about the product?
DataDome solves the key problem of preventing malicious users from accessing and abusing our platform.
What do you dislike about the product?
Nothing. We've had very few problems with DataDome and only one known outage in our 5+ years of working with them.
What problems is the product solving and how is that benefiting you?
DataDome helps us prevent users from using and abusing our platform. Prior to using it, we were using a captcha solution, which just didn't do enough.
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Low effort integration and mitigates automated account creations and content scraping
What do you like best about the product?
What stands out about DataDome is its ability to efficiently address bot-related problems, allowing businesses to focus on value-adding tasks.
When Devex was under frequent bot attacks, DataDome provided a solution that was easy to integrate, worked right out of the box, and requires little maintenance. Furthermore, DataDome's solution has helped Devex regain confidence in our internal metrics, as it effectively eliminated automated account creations.
We appreciate how DataDome operates quietly in the background, giving us the peace of mind we were hoping for.
When Devex was under frequent bot attacks, DataDome provided a solution that was easy to integrate, worked right out of the box, and requires little maintenance. Furthermore, DataDome's solution has helped Devex regain confidence in our internal metrics, as it effectively eliminated automated account creations.
We appreciate how DataDome operates quietly in the background, giving us the peace of mind we were hoping for.
What do you dislike about the product?
The pricing model does not provide a good fit for all businesses. In our case, we pay for five times the capacity we actually need, which is not cost-efficient.
Moreover, we received a number of complaints about repeated captchas and being blocked from internal users. I guess this is to be expected, given that many of those users are developers and testers, showing abnormal behavior. The reported false positive rate for captcha is below 0.01%, so we understand that our legitimate users and their experience with our platform aren't affected that much.
Whenever we experience legitimate users being blocked it's very easy to get in touch with DataDome support, and they are usually quick to further fine tune the threat model to avoid such false positives going forward.
Moreover, we received a number of complaints about repeated captchas and being blocked from internal users. I guess this is to be expected, given that many of those users are developers and testers, showing abnormal behavior. The reported false positive rate for captcha is below 0.01%, so we understand that our legitimate users and their experience with our platform aren't affected that much.
Whenever we experience legitimate users being blocked it's very easy to get in touch with DataDome support, and they are usually quick to further fine tune the threat model to avoid such false positives going forward.
What problems is the product solving and how is that benefiting you?
DataDome is helping us combat two significant issues: the creation of fake accounts by bots and content scraping. Prior to implementing DataDome, we spent considerable time and resources trying to manage these issues in-house, diverting our attention away from core business tasks. Now, DataDome handles these issues efficiently, drastically reducing the number of fake accounts and protecting our content from scrapers. This has not only led to a more secure platform, but has also restored faith in our internal metrics, allowing us to refocus our efforts on tasks that directly contribute to our business value.
Ease of use and set-upA great, low-maintenance tool
What do you like best about the product?
DataDome was extremely easy to set up on our platform; from the first contact, the solution was up and running in less than a week. We were also very impressed with the onboarding experience and the level of customer service from day one. The DataDome team has always been extremely solution-oriented, hands on and helpful.
What do you dislike about the product?
There is a level of monitoring you can expect to perform as a team to ensure everything is operating as expected.
What problems is the product solving and how is that benefiting you?
We needed a solution that could react much quicker than our manual approach. We have been impressed with DataDome’s real-time AI production. And because DataDome’s bot detection algorithms are doing their job in the background, our developers can focus on the things that are going to grow the business.
A great solution for blocking malicious bots
What do you like best about the product?
The dashboard offers an excellent user experience. It’s fast and easy to get an overview of traffic.
What do you dislike about the product?
Unable to obtain original log data due to poor communication.
But it has improved.
But it has improved.
What problems is the product solving and how is that benefiting you?
Block malicious scraper and reduce the burden on the server.
Works as advertised!
What do you like best about the product?
If you're struggling with bot traffic, this is a terrific option. Great product, fantastic service - definitely worth setting up a demo if you are in the market.
What do you dislike about the product?
Nothing to add - product has been solid from day 1.
What problems is the product solving and how is that benefiting you?
Previously we were pretty wide open an exposed to a lot of scraping, both from crafty customers looking to find rare products, as well as malicious users trying all manner of bot attacks. Datadome has helped.
We feel secure with Datadome
What do you like best about the product?
We are happy to have the solution and services from Datadome. Our Ecom sites are secure, and we have stopped receiving the carding attack that we experienced in the past.
What do you dislike about the product?
At this moment, I don't have anything that I dislike.
What problems is the product solving and how is that benefiting you?
We are using it for Bot protection and handling the carding attack.
Hands-off DDoS protection
What do you like best about the product?
We like that DataDome mostly works in the background and blocks attacks without us having to do anything. And if we do need to reach out, we have a dedicated Slack channel for communicating with the support team, which is usually very responsive.
What do you dislike about the product?
We have a lot of B2B customers that are using automated systems to access our website (too many to whitelist), and we’d like an easier way to identify those friendly bots.
What problems is the product solving and how is that benefiting you?
We were having regular DDoS attacks, which occasionally slowed down the website to the point of making it unavailable for real users. Since we implemented DataDome, we can mostly forget about bot traffic, and we don’t need to worry about attacks impacting the website performance for our customers.
Datadome has done an amazing job mitigating bot issues for our operation.
What do you like best about the product?
Their technology is very sophisticated and easy to analyze.
What do you dislike about the product?
It would be helpful to be able to track users that are blocked by their IPv4 address when they are only providing us with IPv6.
What problems is the product solving and how is that benefiting you?
The main problem Datadome is helping us mitigate is vulnerability scanning and IVT mitigation.
Datadome is worth the investment
What do you like best about the product?
Peace of mind that their technology is securing our DTC experience and our client data
What do you dislike about the product?
There is nothing that we dislike about Datadome
What problems is the product solving and how is that benefiting you?
keeping client data secure and our site stability
Powerful, Best in Class solution for Bot Detection
What do you like best about the product?
Datadome gives us protection against modern, crafted DDoS attacks by identifying bots based on more than just IP, headers, and user agents. It allows us to identify and block specific bad bots, to identify and whitelist partners (good/verified bots), and it gives us a way to reduce our exposure to scraping, credential stuffing, vulnerability scanners, etc, while maintaining a low false positive rate.
Great product, great support team.
Great product, great support team.
What do you dislike about the product?
Datadome does a good job of distinguishing humans from bots, but may be less mature when it comes to identifying legitimate bots that might be partners or customers. This is not so much a criticism as a caution: before you can use the service to block bad traffic, you need to be able to identify and categorize all of your good bot traffic.
What problems is the product solving and how is that benefiting you?
bot detection & DDoS prevention. Datadome gives us protection against modern, crafted DDoS attacks by identifying bots based on more than just IP, headers, and user agents. It allows us to identify and block specific bad bots, to identify and whitelist partners (good/verified bots), and it gives us a way to reduce our exposure to scraping, credential stuffing, vulnerability scanners, etc, while maintaining a low false positive rate.
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