Alida Research Platform
AlidaExternal reviews
130 reviews
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Excellent Service, great product
What do you like best about the product?
Great service from rep, always willing to help us learn
What do you dislike about the product?
Software takes time to learn, I need to spend extra time learning changes
What problems is the product solving and how is that benefiting you?
Knowldege about our customer and the ability to shift with their needs
Long-term Alida Client
What do you like best about the product?
The overal service provide is outstanding. The platform is user friendly and they continue to grow the UI keeping ahead of the industry standard.
What do you dislike about the product?
While there is a plethora of help and training docs and videos, it can be a bit overwhelming and hard to search for what you're specifically looking for.
What problems is the product solving and how is that benefiting you?
As local networks & a streaming app, having a panel of our actual viewers & users is super benefical to our overal business.
High Value Partnership with Alida
What do you like best about the product?
Love the quick turn-around DIY approach which enables cross-functional team members to easily run their own targeted surveys. Alida is our "go-to" for many VOC research needs, from brand messaging to product development and most recently for ethnographic research using a combination of their survey platform and video discussions. Further, Alida's customer service team is one of the best I've worked with - super responsive, knowledgeable and interested in understanding our needs to help drive our business.
What do you dislike about the product?
I can't think of anything I dislike about Alida. As long as we continually monitor our panel and keep them engaged, then we get the high quality responses and feedback we need.
What problems is the product solving and how is that benefiting you?
Product design optimization, new concept sentiment, brand messaging and logo development to name a few. Having our panel to pulse as needed is invaluable in saving time and money compared to running custom research projects.
Very helpful platform + partner help
What do you like best about the product?
I love how easy it is to recruit users to the panel and manage them once they're in. Very easy to send comms and see demographic make ups.
What do you dislike about the product?
The UI could use some beautification, but it's still usable as is.
What problems is the product solving and how is that benefiting you?
User panel management, survey sending
Excellent DIY survey and panel management tool for its package
What do you like best about the product?
The platform was designed for users who are both experienced in doing DIY and newbies alike. Its platform management is also easy to learn and use. Most of all, its extremely cost-effective since its package is not based on no. of responses or surveys but to the panel size, which means you need to ensure that your panel is active and you can have good productivity. Customer support of PH team is also helpful and creative in coming up with ways how to make the survey work for our requirement.
What do you dislike about the product?
It's still web-based so sometimes it misses on saving the progress, especially when you are masking choices.
What problems is the product solving and how is that benefiting you?
In our company, we have a lot of DIY studies, which would be very expensive if done by an agency.
Easy To Use Surveying Tool
What do you like best about the product?
The biggest selling point to me is the speed of response. With Alida, we are able to quickly survey our audience and get insights soon after.
What do you dislike about the product?
One of the challenges we have with Alida is the quality of user responses. Sometimes it feels people do not put a lot of effort into the surveys.
What problems is the product solving and how is that benefiting you?
Alida provides insights to guide a variety of internal teams, including marketing, innovation, programming, and product.
An excellent experience with Alida
What do you like best about the product?
I love the overall experience with Alida. The platform is incredibly user friendly and intuitive. It makes naviagting the process easy allowing you to work smarter not harder. Beyond the the Alida platform itself, Alida has the best customer success reps. I am so grateful for all the support that they constantly provide. They are thorough, detail oriented and quick to respond.
What do you dislike about the product?
N/A - I have found that Alida suits the needs for my research role
What problems is the product solving and how is that benefiting you?
Alida benefits our team across many different business areas including monitoring the companies brand health, helping to establish marketing strategies, getting quick pulses on the current state of the industry, and more
Simple but Robust tool
What do you like best about the product?
The tool is quite simple in use yet effective for working on the surveys and creating visually appealing reports for analysis.
The GUI is very user friendly and easy to understand.
The training videos are also very informative, which a new user can review and learn by their own without getting any exclusive training.
The GUI is very user friendly and easy to understand.
The training videos are also very informative, which a new user can review and learn by their own without getting any exclusive training.
What do you dislike about the product?
1. There are couple of setups which are not feasible in Alida to create which we usually receive in our surveys, like if we need to create an open end question along with a checkbox single option question (I.e. Don't know) in such a way to make both of these mutually exclusive. This is not looking feasible.
2. In Alida it is not looking feasible to enable one of their powerful feature of adding scripting in the questions for every user. I would suggest that a company admin should have authority to enable that powerful feature of some of their users if needed. If they enable this feature then it will ne more easy to customize the questions more effectively.
2. In Alida it is not looking feasible to enable one of their powerful feature of adding scripting in the questions for every user. I would suggest that a company admin should have authority to enable that powerful feature of some of their users if needed. If they enable this feature then it will ne more easy to customize the questions more effectively.
What problems is the product solving and how is that benefiting you?
Able to meet most of our survey Programming and Reporting needs.
Overall good experience
What do you like best about the product?
The platform is relatively easy to use. They are always adding new features. The Account - Customer success manageers are typically quite helpful.
What do you dislike about the product?
Customer success manageers dont seem to stay long in the position. Every year or so, there is a new one and have to rebuild relationships. The analytics platform has lot of bugs from data not syncing correctly to constantly requiring you to save dashboard so that you dont lose work.
What problems is the product solving and how is that benefiting you?
Alida is helping us get customer feedback, satisfaction, and various other feedbackon on services we offer.
Comprehensive Profiling
What do you like best about the product?
The ability to build comprehensive profiles about respondents. The platform is intuitive to use. The tech support team is exceptional at providing a quick response that addresses the issue at hand - along with supporting documentation.
What do you dislike about the product?
Infrequently, Tech support is not readily available. You must leave a message and they'll call back.
What problems is the product solving and how is that benefiting you?
Helping clients move consumer feedback in more decisions throughout the organization.
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