Alida Research Platform
AlidaExternal reviews
130 reviews
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Does what you need it to do
What do you like best about the product?
Alida makes it super easy to have quick touchpoints with our customers. It's so simple to program and send out a survey using Alida and managing the platform is incredibly easy.
What do you dislike about the product?
While I feel that Alida is great for producing simple surveys, it is not a great platform for more complex programming. In order to do things such as equal distribution templates, you need to use Power Surveys and many Alida support technicians are not trained well on this platform.
What problems is the product solving and how is that benefiting you?
Alida help us connect with customers in quick, informal touchpoints. We are able to ask more about what brands they want at our company, what's currently on their mind, and how we can improve our assortment.
Incredible team, great platform
What do you like best about the product?
It's a combination of the entire team; from my sales person to the implementation team, to the technical experts and our day-to-day service lead, to the Alida platform itself. Everyone has been helpful, proactive, knowledgeable, eager to jump in, and friendly. The platform is easy to use and has numerous capabilities. It seems like whenever I ask whether it has XYZ capability, the answer is yes. If not, the team works with us to achieve our goal.
What do you dislike about the product?
There has been nothing that I have been disappointed with - it's all been positive.
What problems is the product solving and how is that benefiting you?
Custom research that we cannot get elsewhere and housing everything in one platform for cross-referencing and ease-of-use. We are not a national brand so it can be difficult to get local and regional information on our customers and our category. With Alida, we are able to ask whatever questions we want to various regions in the US that we cannot find anywhere else.
Unmatched Tools and Expert Support with Alida
What do you like best about the product?
I truly appreciate the unmatched suite of tools that Alida offers, which provides comprehensive capabilities for executing research much faster and cheaper than traditional methods. The ease of using these tools, such as the online surveys and forum discussion guide, is incredibly beneficial for gaining quality feedback easily. The integration with APIs like Discuss IO further enhances its usability, allowing hosting of virtual focus groups seamlessly. Additionally, I have a great admiration for the team at Alida, whom I consider best in class for their expertise and exceptional support. Their knowledge and readiness to solve issues greatly contribute to a smooth experience. Overall, the simplicity of the platform reflects the thoroughness and thoughtfulness put into creating an efficient user experience, making it a standout in its field. I would rate Alida a nine out of ten for recommending it to others due to its robust features and effective results.
What do you dislike about the product?
I find that Alida is designed for individuals who have no experience conducting research themselves, which can be very point-and-click. This simplicity sometimes becomes a limitation, restricting more advanced users who may need more flexibility or depth in the tool's capabilities. However, the customer support team is always available to work through any road blocks that pop-up.
What problems is the product solving and how is that benefiting you?
We can execute research faster and cheaper than traditional methods, enhancing our efficiency and reducing costs.
An easy, helpful, and resourceful experience that has brought a lot of impact
What do you like best about the product?
I enjoy that using Alida is for the most part user friendly and makes survey development easier. I think the community aspect is great and allows our brand to connect and bring value to our customers.
What do you dislike about the product?
I know this is in the works but I would love to see that simplicity and ease brought over to data visualization. It would be great to visualize trending data specifically and the ability to include weighting that is already in survey reports.
What problems is the product solving and how is that benefiting you?
Alida helps us to develop and field multiple studies in a short time frame while making data analysis easier for us through reports. This helps with the speed of our output and keeps all of that work in a centralized place.
Great platform for gaining patient insights!
What do you like best about the product?
Alida is a valuable platform for gaining insight into your patients. It is intuitive and easy to use. The tool has produced many tangible results which have helped our organization incorporate data into our decision-making process.
What do you dislike about the product?
The platform requires a lot of upfront preparation. It is not a tool you can ideate in. Most prep work has to be done outside of the platform, such as survey, dashboards, and reporting on outcomes.
What problems is the product solving and how is that benefiting you?
We have many transformative initiatives at a health-system level. The platform has helped us to inform decisions with patient insights and incorporate their voice. Patients and internal stakeholders like to hear back from the results on the studies so they know how their feedback has been incorporated.
Alida: Chico's FAS Review
What do you like best about the product?
Alida is a user-friendly platform that enables us to provide end-to-end research services and customer insights communities for our company with an in-house team.
What do you dislike about the product?
Nothing really; I like the Alida team we work with. The help desk services are also terrific.
What problems is the product solving and how is that benefiting you?
We have dedicated communities for each of our brands enabling us to obtain insights as soon as overnight.
Great insights community provider
What do you like best about the product?
Helpful support from both customer success and technical support. Recruitment and survey mechanisms all work as expected. Product team is very invested in customers and asks for input from real customers to advance the product further.
What do you dislike about the product?
There are kinks here and there from a UX perspective. Minor functionality improvements could be added like being able to duplicate member groups, easy PV categorization, reporting features, etc. some aspects of the product are a bit cumbersome to use
What problems is the product solving and how is that benefiting you?
Being able to have a research panel that we're able to tap into for fast research is very helpful. Makes the turnaround time for research a lot quicker than sourcing participants from third party vendors.
Hosting Platform for our Company's Customer Insights Panel
What do you like best about the product?
Survey functionality, expansive capabilities, self-serve platform
What do you dislike about the product?
Sometimes things can break and it can be hard to get resolve. It is truly self-serve in this respect
What problems is the product solving and how is that benefiting you?
They are currently working on streamlining/ updating their dashboards which will benefit us when it comes to quick deliverables/presentation to our clients
Customer service is pretty quick and can always get a hold of someone.
What do you like best about the product?
The best part is being able to get updates on the latest trends and updates from Alida, and being included in monthly meetups. The community is pretty engaging.
What do you dislike about the product?
I wish that it was more clear who to reach out to in order to get help in different situations. I've found it tricky sometimes to get technical support when there is a time sensitive issue.
What problems is the product solving and how is that benefiting you?
Alida is helping us track a unique community of patients in order to get their insights to improve our communications. It has surpassed PFAC in a lot of ways in how we can generate a lot of client feedback quickly.
Alida has been a great partner in the development of our organization's first research community
What do you like best about the product?
Alida have been great account managers, filling us in on best practices for keeping engagement in our community high.
What do you dislike about the product?
A noteworthy downside is that the Alida platform does not include a free, easy incentive distribution mechanism.
What problems is the product solving and how is that benefiting you?
Alida has made conducting research significantly faster, allowing us to inform business decisions with quick-turn research.
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