Alida Research Platform
AlidaExternal reviews
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Great place for communities
What do you like best about the product?
Best: User interface and ease of use for any nontechnical person
Ability to have communities in different country and collect feedback, interacting with members of community through hub
Ability to have communities in different country and collect feedback, interacting with members of community through hub
What do you dislike about the product?
Improve: Some features that we need with programming are missing, like customizing the width of Grid, Bi-polar question type missing etc.,
In the Analytics feature, we would like to see an option to combine different studies and download them in Excel/csv
In the Analytics feature, we would like to see an option to combine different studies and download them in Excel/csv
What problems is the product solving and how is that benefiting you?
It helps us understand consumers' preferences for our products.
Heatmaps help us to understand what features of our product consumers like the most.
It shows demand for a product that can be launched into the market
Heatmaps help us to understand what features of our product consumers like the most.
It shows demand for a product that can be launched into the market
Easy to use Panel platform for customer insights
What do you like best about the product?
I really like how easy it is to program the surveys and make changes in real-time that are automatically updated with external links. I use external links with stakeholders and it is nice to not have to send them new links each time changes are made.
What do you dislike about the product?
I think the text analysis section of the survey reporting could be updated to automatically sort/code topics and sentiments more easily. We use another platform (Canvs) to code the open-end responses because they have a more robust AI for analysis of the open-ends, but it would be nice to do it all in one place under the Alida platform.
What problems is the product solving and how is that benefiting you?
They help us to leverage a panel of players to determine what concepts, campaigns, and other general factors affect their playing behavior when it comes to our products. We use those insights to provide products and services that players want most.
The community itself has proven very useful and could be excellent with a few tweaks
What do you like best about the product?
Simple to use report function, survey invites and the hub has some handy features
What do you dislike about the product?
Very annoying drag and drop function when scripting surveys - doesn't seem to work properly when adding in survey logic, it just flips around and ends up being added to the bottom.
What problems is the product solving and how is that benefiting you?
Quick turnaround surveys to serve a wide range of stakeholders
Smooth, versatile & user-friendly platform.
What do you like best about the product?
1. Having your community and your surveys/focus groups hosted on one platform lets you do so much with the data you have.
2. Progressive profiling enables targeted and efficient surveying with higher-than-your-average-CRM- reponse-rate.
3. Very engaged customer success and technical support teams. Promptly available, friendly & know their stuff!
2. Progressive profiling enables targeted and efficient surveying with higher-than-your-average-CRM- reponse-rate.
3. Very engaged customer success and technical support teams. Promptly available, friendly & know their stuff!
What do you dislike about the product?
1. Some technical issues with the website can occasionally interrupt an otherwise smooth experience.
2. Not being able to immediately get notifications of customers posts and emails.
2. Not being able to immediately get notifications of customers posts and emails.
What problems is the product solving and how is that benefiting you?
Hosting all our research in-house is creating huge savings.
An excellent research platform
What do you like best about the product?
Alida's platform has facilitated the growth of our online community, allowing us to become more customers focussed.
What do you dislike about the product?
It would be beneficial if the online qual elements were slightly improved as we've not been able to make too much use of things like forums.
What problems is the product solving and how is that benefiting you?
Alida allows us to conduct fast market research and meet tight deadlines around the business.
Seamless and User Friendly
What do you like best about the product?
You're able to grab insights across multiple perspectives, which can help cater to more than one voice - instead of only having one group of data to go off of.
What do you dislike about the product?
There is a minor learning curve using the software, though once you're able to play around with it long enough you're able to do so much.
What problems is the product solving and how is that benefiting you?
Helping us lead with the customer in mind, instead of doing the guesswork - we have real genuine data to use.
Easy to you, Well maintained and with lot of features
What do you like best about the product?
User Interface, Ease of use, variety of features
What do you dislike about the product?
The survey builder can be updated with more features.
Also, there should be functionality to download the newsletter report
Also, there should be functionality to download the newsletter report
What problems is the product solving and how is that benefiting you?
It allows to easily manage the websites and ease of uploading and managing the contents
Great tool for a community
What do you like best about the product?
the ability to quickly survey our most engaged community members
What do you dislike about the product?
sometimes it can be clunky as different tools are hosted on different areas on the website
What problems is the product solving and how is that benefiting you?
product improvements, new idea testing. we can talk to members who want to give feedback, rather than emailing thousands of members who don't want to take surveys
Eays to use and sophisticated survey platform
What do you like best about the product?
Scripting is very easy, as the UI is clear, and it's easy to create and follow logic - much easier than SurveyMonkey because you can preview any portion of the survey and manipulate profile variables to check different routes and logic. You can also script more types of questions (highlighters, video responses, etc.) and make hidden markers, which are super helpful for analysis on the back end. Alida makes it very easy to monitor field and quotas. Also great for managing communities of users/respondents and sending invites to internal lists of users.
What do you dislike about the product?
If you need a specific usability/UX testing tool, this is probably not it because the surveys are more rigid and don't allow for users to come and go seamlessly from redirects or stim to survey questions like a platform like usertesting.com does.
What problems is the product solving and how is that benefiting you?
Alids is my team's main platform for market research. Very easy to survey gen pop respondents via panel partners and our own internal user/customer email lists. We use Alida to track our brand equity, concept test, message test, and A&U studies among others.
Great tool!
What do you like best about the product?
I've been using Alida for the last 7 years of my career and have seen all of the growth and transitions they've made for the better. We have an excellent CSM (Aidan) who is ultra-responsive and a pleasure to work with. The survey tool is foolproof and has some awesome features that really set them apart.
What do you dislike about the product?
Sometimes it takes a while for requested changes to be made from professional services and responsiveness by the member services team isn't always there.
What problems is the product solving and how is that benefiting you?
It's great to be able to tap into our Clients' thoughts easily and quicklys so we can adapt our business.
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