Alida Research Platform
AlidaExternal reviews
130 reviews
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Not resting on their laurels
What do you like best about the product?
Established community provider, yet they are continuing to innovate
What do you dislike about the product?
Anything I have previously disliked has been something they've worked on improving, can't ask for more.
What problems is the product solving and how is that benefiting you?
Uncovering how young people are navigating our world, and working with them to build a better one.
All your data sources, in one
What do you like best about the product?
Alida reconfigured as a new business for the past year and they have now established themselves as the best Online surveying and community-building tool out there. Their tools are easy to use, their executives and Points of Contact are experts in their field, and they go out of their way to provide timely and professional support, focused on doing what's best for you. On the field, the tool is attractive and delivers actionable data faster than others, and their deliverables are attractive and easy to share.
What do you dislike about the product?
On the dislikes, at this moment in time is hard to pinpoint something we dislike from Alida. For the past year, they have been working with us in generating unique and personalized solutions, and we have just closed a deal that felt like a win-win for everybody.
What problems is the product solving and how is that benefiting you?
We are using Alida to accelerate our transformation into a technology-based Marketing Consulting Firm, as well as join all of our data sources into their product. The main benefit was that we could do all the work in our native language and use the info we've spent years gathering to get a running start.
Good service with some improvement needed.
What do you like best about the product?
The staff are extremely helpful when needed.
What do you dislike about the product?
Uploading samples can take a lot of time, especially with 1000+ recipients.
What problems is the product solving and how is that benefiting you?
N/A
I've enjoyed my experience on Alida. The functionality of the platform is terrific.
What do you like best about the product?
The reporting feature is the best part..
What do you dislike about the product?
We can't add outside sources to Alida...
What problems is the product solving and how is that benefiting you?
We are efficiently sending surveys to our customers.
Intuitive
What do you like best about the product?
Using the platform is very intuitive. If there is any issues I have found it easy to get in touch with the Alida team, but because of the ease of use I rarely need to get in touch.
What do you dislike about the product?
When creating the survey the dragging is sensitive which can delay the survey process slightly.
What problems is the product solving and how is that benefiting you?
Through measuring NPS we are able to continuously assess different areas of the business and solve problems. This has benefited us to target areas that require improvement.
Useful with issues
What do you like best about the product?
informative insights and member community
What do you dislike about the product?
Customer success refuses to assist customers, constant system updates with little to no support to adapt
What problems is the product solving and how is that benefiting you?
Garnering viewer opinions around advertising
Recommendations to others considering the product:
More minor upgrades, more fine-tuning what they already have
Highly recommend
What do you like best about the product?
Alida is incredibly user-friendly, which makes everything else about it easier - designing surveys, introing new team members to the tool, manipulating and analyzing data, etc.
What do you dislike about the product?
The only thing I'd say I "dislike" about the tool are some limitations to programming capabilities (e.g. having respondents submit photos or videos)
What problems is the product solving and how is that benefiting you?
Gathering audience insights for our company and brand partners
Critical to customer insights
What do you like best about the product?
Alida has excellent account management and customer support, and the platform has all of the advanced features you'd want or need.
What do you dislike about the product?
When I think to a future state of surveys, I could imagine some sort of AI technology where it learns your business and recommends questions based on what type of survey you're trying to run.
What problems is the product solving and how is that benefiting you?
We want to learn what our customers want and answer business questions, and Alida helps us do just that.
Alida's platform has been a great help internally to get to know our players better
What do you like best about the product?
It's very intuitive, and gives the opportunity to get answers quickly and efficiently on any business problem
What do you dislike about the product?
Nothing really, we have enjoyed using Alida
What problems is the product solving and how is that benefiting you?
Helping the business come closer to our players. The time to run surveys/forums has reduced significantly.
Alida Very useful
What do you like best about the product?
I have been using Alida for over 8 years, at times for multiple clients It is user-friendly and flexible in how we are able to use it for both panel studies and "external" studies with other user groups and subscribers. The basic survey tool is easy to use.
What do you dislike about the product?
Alida's client feedback process is not the most transparent, and many requests seem to languish without getting addressed. In their quest for growth, I think they often ignore improving th ecore systems (surveys, IMO) in favor of other activities and platforms.
What problems is the product solving and how is that benefiting you?
To a large degree because ouf our ability to use it for external user stidues, Alida is a relatively cost-effective way to reach a small group of target consumers, and get regular product and industry feedback. It allows us to provide quick input to many departments, including production, ad sales and marketing.
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