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Splunk Cloud

Splunk

Reviews from AWS customer

23 AWS reviews

External reviews

65 reviews
from and

External reviews are not included in the AWS star rating for the product.


    reviewer2747775

Security monitoring has become proactive with customizable alerts and clear dashboards

  • February 19, 2026
  • Review provided by PeerSpot

What is our primary use case?

My major use case for Splunk Cloud Platform is for SOC, SIEM mostly.

What is most valuable?

What I like about Splunk Cloud Platform is the easy reading of the dashboards and finding the data, which brought me the biggest benefits.

The alerting mechanism in Splunk Cloud Platform is customizable, so we could adapt it to our needs and assign the right priorities and based on this, define the action.

Visualization features and ingesting in Splunk Cloud Platform helped to improve my data reporting, but that was also a different team that was providing the log ingestion.

Other features that were really great in Splunk Cloud Platform include real-life monitoring, so we could have logs right away, and parsing was fine, so when it was correctly ingested and Splunk Cloud Platform parsed it correctly, then we had no issues with receiving the correct alerts.

What needs improvement?

Splunk Cloud Platform could improve in how quickly it reacts to users reporting issues.

Splunk Cloud Platform can be complex depending on the log source in terms of deployment.

For how long have I used the solution?

I used Splunk Cloud Platform for seven years.

What do I think about the stability of the solution?

Splunk Cloud Platform was stable, and I did not see any performance issues or downtime, although it happened; the issue was that we had to really fine-tune the log quality so that it would not be ingested too much and handled for nothing.

What do I think about the scalability of the solution?

Regarding the scalability of Splunk Cloud Platform, I would say it is scalable, but maybe the pricing may affect the scalability because it may not be that beneficial to onboard too many log sources if they generate too many false positives and then you reach over the limit of the license.

How are customer service and support?

I would rate the technical support for Splunk Cloud Platform probably a three, because there was some support, but I remember that we were using our proxy company to submit it for us because they were bigger and maybe more convincing to Splunk.

How would you rate customer service and support?

Negative

How was the initial setup?

The biggest issue during deployment of Splunk Cloud Platform was correct log parsing.

What about the implementation team?

I can describe the impact of integration with third-party solutions in Splunk Cloud Platform as limited experience since I was the only one on the receiving end of it, and I was not integrating it with any solutions or with any other vendors; we also had the company who was supporting us in the configuration part, so we didn't even have to do it fully by ourselves.

What was our ROI?

I don't see ROI with Splunk Cloud Platform, such as time saving or money saving because I'm security operations, so I don't think in management terms.

What other advice do I have?

I have about the same amount of experience in this domain with SOC solutions, as I haven't worked with SOC SIEM solutions such as Splunk Cloud Platform before, so it's the same. My overall review rating for Splunk Cloud Platform is 8.


    Airlines/Aviation

Powerful Real-Time Insights, But Pricing Can Spiral Without Log Filtering

  • February 13, 2026
  • Review provided by G2

What do you like best about the product?
Real-time visibility and powerful SPL queries for rapid root cause analysis.
What do you dislike about the product?
High and Unpredictable Costs: The pricing (whether based on data ingestion volume or "Workload" compute units) scales rapidly. If you don't aggressively filter logs before they hit the cloud, your bill can spiral quickly
What problems is the product solving and how is that benefiting you?
Splunk IT Cloud (comprising Splunk Cloud Platform and the Observability suite) is designed to solve the problem of "Data Sprawl"—the overwhelming amount of fragmented information generated by modern, multi-cloud environments.


    HrishikeshNavkar

Cloud monitoring has simplified administration and improved integrations for faster operations

  • February 03, 2026
  • Review from a verified AWS customer

What is our primary use case?

My usual use cases for Splunk Cloud Platform involve being an admin where we used to build Splunk clusters or distributed environments from scratch on the on-premises system, but now we have everything up and running on Splunk Cloud Platform, which operates on AWS. Splunk has developed it on AWS. Currently, as an admin, I just need to maintain and configure it according to our needs. It functions as a software as a service now, meaning we don't configure it from scratch the way we used to do with installation, configuration, and setup of the configs as we required. Now, it is software as a service that we use for both Splunk and Observability.

How has it helped my organization?

Splunk Cloud Platform has greatly improved my daily operations through enhanced integration with third-party tools. Earlier integrations from on-premises Splunk to third-party tools were quite difficult, lacking the necessary add-ons or applications that could be directly used from the UI. Now on Splunk Cloud Platform, they have introduced new add-ons and plugins that allow us to utilize and pass credentials directly for integration with third-party applications, making the process very efficient and fast. We have multiple new add-ons that let us connect directly to clouds such as AWS, Azure, and Google, as well as event management applications such as ServiceNow, requiring only the credentials and service accounts and eliminating the need to configure from scratch.

What is most valuable?

The features of Splunk Cloud Platform that I have found most valuable and useful relate to licensing. Previously, it was a daily quota that we purchased on-premises, but currently it is based on SVC, or Splunk virtual compute, which is based on CPU and memory utilization of the cloud for billing. There are two license types: Victoria and Base. As we utilize the SVCs, we are charged accordingly, and we have the option to purchase a fixed number of SVCs or pay based on how many we actually use.

The effectiveness of Splunk Cloud Platform's search capabilities in uncovering operational insights is notable because as an admin or developer, we utilize saved searches that run on schedules that we set. The search capability utilizes the same compute assigned, and compared to on-premises, it is very efficient and fast because on-premises we had fixed compute assigned with limits set for searching per role or application. In the cloud, we find it very easy and fast to use.

Splunk Cloud Platform helps in proactive issue resolution by allowing us to set alerts based on data flow to find errors or anomalies that need identification. The saved searches run based on these conditions to find errors or identify anything unusual in the data. We get alerts based on the conditions we set, which is quite effective.

What needs improvement?

Areas of Splunk Cloud Platform that could be improved or enhanced in the future include data visualization, as the way we use data for security and other purposes could further benefit from enhanced visualization to support monitoring, threat analysis, and other aspects.

For how long have I used the solution?

Overall, I would rate Splunk Cloud Platform an eight out of ten as a solution for us.

What do I think about the stability of the solution?

Regarding stability and reliability so far, we are not yet live and are still in the migration process, but comparing it to on-premises, it seems promising.

What do I think about the scalability of the solution?

My thoughts on the scalability of Splunk Cloud Platform are that it scales up quite well. However, I haven't encountered any specific scenarios to validate it thoroughly yet, but overall, it appears to be good.

How are customer service and support?

My opinion on the technical support and customer service of Splunk, based on my cases, is that it is quite good with the credits we have along with the vendor. However, when we don't have credits, they charge us based on time as well as the criticality of the issue.

How would you rate customer service and support?

Positive

What other advice do I have?

In my opinion, there is room for improvement, as we used to raise multiple issues via the process, but they pick them up slowly, and the response times are not as prompt as we would like.

Regarding how Splunk Cloud Platform's ingest and visualization features help improve my data reporting, I have some insights on dashboards, but from a fully comprehensive perspective of data flow and ingestion, I haven't been hands-on that much. As an admin, I have worked on the infrastructure side of it, so I am unable to provide thorough feedback on that.

I would rate Splunk Cloud Platform an eight out of ten overall as a solution for our organization.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)


    UzairKhan

AI-driven analytics significantly enhance operational decision-making

  • May 09, 2025
  • Review provided by PeerSpot

What is our primary use case?

Currently, I am working with Splunk Cloud Platform and other things for my clients.

I have been working with Splunk Cloud Platform for around 2 years now while integrating it.

What is most valuable?

What I appreciate about Splunk Cloud Platform is that it's an AI-driven SIEM platform, and for data fusion stock, we require Splunk Cloud Platform because none other than Splunk Cloud Platform can have this data-driven stock implemented; it allows you to get into the data repository.

The real-time search capability of this product enhances operational decision-making, and it's very convincing; this aspect is very convincing from Splunk Cloud Platform's side.

What needs improvement?

The disadvantage of Splunk Cloud Platform is that its integration process should be improved.

The challenges I have encountered while integrating Splunk Cloud Platform include that integration is a bit difficult due to the coding required for the integrations.

For how long have I used the solution?

I have been working with Splunk Cloud Platform for around 2 years now while integrating it.

What was my experience with deployment of the solution?

I would say that it was a bit difficult to deploy Splunk Cloud Platform; the user interface is easy, but deployment is difficult because it needs coding to integrate things.

What do I think about the scalability of the solution?

I think it's a scalable solution; it's pretty much scalable.

How are customer service and support?

I can rate the technical support of Splunk Cloud Platform as eight; they are quite helpful.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We are system integrators, but the client chose another vendor instead of NNTT.

How was the initial setup?

The deployment took around 3 to 4 months.

What about the implementation team?

Three people took part in deployment from my side.

It was indeed a huge deployment; it was one of the banks in Pakistan, so we required three resources to get it done.

What was our ROI?

Splunk Cloud Platform has impacted operational costs; it's a bit expensive, but it provides value for money.

What's my experience with pricing, setup cost, and licensing?

If I were to rate the price for the product from 1 to 10, I would rate it nine.

What other advice do I have?

I am currently working with the solution, but I need to know from which NNTT.

The interface is okay; its interface is good, and user interface is good.

I would recommend Splunk Cloud Platform to other users and organizations because it adds value to the organization; you can do different things with it because it's a pure analytical tool, not only a SIEM tool.

I am mostly focused on Splunk Cloud Platform because I chose this vendor due to the feature set that was offered by Splunk Cloud Platform; it was not being offered by any other vendor.

Splunk Cloud Platform is the vendor I am referring to, not NNTT.

Maintenance for Splunk Cloud Platform has been done manually, not automatically.

Usually, one person takes part in maintenance.

Regarding the number of users for Splunk Cloud Platform, it involves discussing the number of organizations or the number of people working in those organizations.

In general, I would rate Splunk Cloud Platform a nine.


    Job Asiimwe

Needs better cybersecurity features but offers robust log ingestion

  • December 10, 2024
  • Review provided by PeerSpot

What is our primary use case?

I use the Splunk Cloud Platform for security monitoring. My company is a technology company with over 40,000 employees.

How has it helped my organization?

The Splunk Cloud Platform offers easy data ingestion and a user-friendly interface for product teams, particularly for straightforward log shipping.

Splunk Cloud Platform offers easy integration due to its robust and well-documented APIs. These allow seamless integration into existing pipelines and other products and the flexibility to create custom integrations as needed.

Splunk Cloud Platform helps access data for compliance and privacy regulations. While some manual work remains, it assists with meeting compliance and regulatory requirements, especially regarding logging, reporting, and monitoring, solidifying its position as the industry standard.

What is most valuable?

The most valuable feature of Splunk Cloud Platform is its robustness and ability to ingest logs.

What needs improvement?

Splunk Cloud Platform needs improvement in its security offerings, specifically in cybersecurity. It has not kept pace with competitors over recent years, and integration with the Cisco ecosystem after Cisco's acquisition of Splunk has also been slow. The product should incorporate more readily available features, especially in security monitoring.

The federated search feature is costly.

Extracting meaningful insights beyond essential log data proves challenging due to the product's reliance on manual processes. Users must manually configure detections, develop logic for insights, and manage dashboards. While the product boasts numerous out-of-the-box capabilities, these often require extensive modification to align with specific user needs, limiting their practical applicability.

Splunk Cloud Platform doesn't inherently provide visibility as a standalone product. It's a platform for building custom visibility solutions. We need to feed it data and then write logic to define what insights we want to extract. While pre-built solutions might be available in the marketplace, Splunk doesn't offer out-of-the-box visibility. If we know our requirements, we can utilize code and research to create custom dashboards, but it requires effort and expertise.

The pre-built reports in Splunk Cloud Platform are generic and require manual adjustments to extract specific, granular information, which requires the user to be knowledgeable.

For how long have I used the solution?

I have been using the Splunk Cloud Platform for over ten years.

How are customer service and support?

The customer service and support for Splunk Cloud Platform are mediocre and often hit or miss. Premium support is costly and may not always provide a satisfactory experience, as even the support engineers can sometimes be stumped.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup of the Splunk Cloud Platform is straightforward. Professional services are available to assist in deployment, including setting up Splunk forwarders and building data models. With adequate support, full deployment can be efficiently achieved.

Full deployment is a lengthy process, but achieving 50 percent deployment can be achieved within one to two quarters.

What about the implementation team?

Deploying Splunk Cloud may require different resources depending on the size of the data ingested daily. Two to three people may be sufficient for smaller terabyte ingestion, whereas a team of four to five might be needed for larger ingestion.

What was our ROI?

The return on investment with Splunk Cloud Platform has been poor. There is a significant possibility we will be replacing it in the next quarter or two.

What's my experience with pricing, setup cost, and licensing?

Splunk Cloud is considered too expensive, with its two product offerings both being costly. I would rate the cost an eight out of ten, with ten being the most costly.

What other advice do I have?

Splunk Cloud Platform is not impacting a lot of decisions. But if we write very good reports and dashboards, then we can derive insights from them for leadership to make concrete decisions on. So we have to do the legwork to get that output.

While Splunk Cloud Platform may not be a significant factor in decision-making, generating high-quality reports and dashboards can provide valuable insights for leadership to take concrete action. However, we must dedicate ourselves to the necessary work to produce those impactful outputs.

I would rate Splunk Cloud Platform a five out of ten due to its gradual decline over the last few years. While I would have rated it an eight out of ten four years ago, its performance and features have deteriorated, leading to my current lower rating.


    Darshan G Waghmare

Offers alert scheduling, dashboard creation, and log monitoring

  • September 23, 2024
  • Review provided by PeerSpot

What is our primary use case?

My primary use case is for monitoring security logs and system logs. Apart from that, we create monitoring alerts and dashboards.

We also use it for Splunk application configuration, troubleshooting, and server patching. We have many other operations.

How has it helped my organization?

Integration with other systems and applications in the environment is easy. For example, we have Fortinet analyzer. We have to pull the logs from network devices into Splunk. We use Cribl pipeline.

For Cribl pipeline, we get that data to the Splunk syslog servers. From Splunk syslog servers, we're getting it into the indexes.

According to the license, suppose we have to onboard thousands of servers. Suppose a scenario, for thousands of servers, the user or client requires only specific events. So for that, we use props and cons and regex for specific events. And only specific events will be calculated in the license. That will consume the license also.

What is most valuable?

The incident response time depends on the query and alert configuration, and also on the environment and how the logs are streamed. By analyzing these factors, it takes a maximum of one to two days for one incident.

Alert scheduling, dashboard creation, and log monitoring are the most valuable features.

Federated search depends on the data we pull. We have three types of searches. We use federated search for long-running queries.

We have, like, 20% of MacBook Cloud environment. It is easy to monitor multiple cloud environments, but there are some onboarding challenges. We are onboarding from the back end and also using Hacktoken. Apart from that, we get data to Splunk using Cripple pipelines from Syslog servers.

Reporting is like this: if critical data is used by the client, we send it to the data user according to the schedule.

For log monitoring, we can definitely suggest Splunk is a good tool. And it helps with decision making processes.

For monitoring security logs, it's the best tool.

For how long have I used the solution?

I use Splunk Cloud. Previously, I used Splunk Enterprise, but after that, we migrated to Splunk Cloud.

I have been using Splunk Cloud for more than three years.

What do I think about the stability of the solution?

It is a stable product. Right now, we are migrating from Datadog to Splunk, so I guess that's why Splunk is better than other tools.

How was the initial setup?

It's deployed across multiple locations.

It does require maintenance. It depends on what Splunk vendor is being used.

What's my experience with pricing, setup cost, and licensing?

The pricing depends on the logs and how many logs we monitor. On a daily basis, it depends on the events. Those licenses will be calculated in Splunk Cloud.

What other advice do I have?

Overall, I would rate the solution a seven out of ten, with ten being best.

All the features for log monitoring, security, alerting, indexing of the data, parsing of the data are good. That feature makes sense and is helpful to everyone.

I would recommend it to others.


    Ritesh Vishwakarma

Gives us better buffering performance and lower latency if we use the right components

  • September 06, 2024
  • Review provided by PeerSpot

What is our primary use case?

One client wanted their data in a readable format. He was in the UK, but his data center was in the US, so he tried to forward his data to the indexer. Because of the time zones, he faced some time stamping issues. They reached out to us to open a case that got assigned to me.

I learned which US time zone the data center was in and set the time stamps in the future. We changed the preferences to convert it into GMT so that whenever the data is onboarded to the indexes via universal or heavy forwarder, we can fetch the data in real-time.

We primarily use virtualization and deploy in Docker containers. We seldom use any physical servers. It's mostly deployed in a cloud environment or a virtual machine. It's typically Docker but sometimes Azure.

How has it helped my organization?

Splunk Cloud saved us a lot of money because we're working with databases like MongoDB and Oracle and using Splunk as a sync tool. It has its own indexes that cut costs by 15 to 20 percent.

It also improves our decision-making process. In one scenario, we compared the client's data from last year to this April and saw the year-on-year profit and loss. We could see which projects were successful. Compared to another SIEM or monitoring tool, it saved us time because the data is presented in a clean, customizable dashboard.

What is most valuable?

In an enterprise, you need a universal or heavy forwarder. If you don't have that, you need an HSE token or API request call and all the different components. In Splunk Cloud, you just have one instance to search all the data in your index. You don't need to manage it because Splunk handles that.

If you are using Splunk Enterprise, you need to understand, from A to Z, how the indexes and searches work and where the data is coming from. Splunk Cloud has a beautiful, user-friendly UI that lets you navigate all the settings.

It doesn't matter where the data comes from for integration. The dashboard gives you a brief overview.

When we're onboarding all that data using heavy forwarders, Splunk gives us better buffering performance and lower latency if we use the right components. If I use a light or universal forwarder, it often doesn't parse on the other end. Our projects use heavy forwarders and put those data into the index services while defining which indexes they should index. We are also micromanaging where that data should be.

The reporting is good so far. Sometimes, I help my clients improve their user experience. As an engineer, I would suggest that if a solution has back-end compatibility, clients should get out of their comfort zone and customize another app to create a dashboard or something else.

What needs improvement?

First-time users may struggle with the user interface. When I first used Splunk, I entered my username and password. After that, we get a dashboard on the left side with apps. At the top, you can click the gear icon to view the settings. Within those settings, there's a distributed console option with several settings. It's a bit overwhelming for a beginner. The user knows what they want and can search for it in the search bar. If I see several apps, my first instinct is to scroll down to find the app, or perhaps you will find that search and report. That bugged me when I was learning.

Application support is another problem. We created a custom Palo Alto app that isn't fully supported by the latest version of Splunk. We had to downgrade to older versions to use the custom app properly. That was one problem we faced daily with one client.

For how long have I used the solution?

I have been using the Splunk Cloud Platform for two years.

What do I think about the stability of the solution?

I rate Splunk Cloud seven out of 10 for stability.

What do I think about the scalability of the solution?

I rate Splunk Cloud eight out of 10 for scalability.

How are customer service and support?

I rate Splunk support six out of 10. They're knowledgeable, but their response times are sometimes slow.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We have Prometheus, but that only monitors Grafana and shows you a dashboard. Splunk is not just monitoring or grabbing data you search for. I've worked with cloud and enterprise. When we started using Splunk Cloud, we used it more like a dashboard to search data. Based on my understanding, I could create applications.

After moving into the enterprise side, I understood Splunk even more, including its components, bucket lifecycles, and how the indexes and configurations work. It's not simply transferring data from one to another. I can grab data from any system that consists of raw data. Splunk can also identify those data in the timestamp index form. We don't have any other vendors to compare it to.

How was the initial setup?

Deploying Splunk Cloud Platform is straightforward unless you use an automation tool like Ansible, Puppet, or Chef. It takes four to five hours. Installation can take a day in some cases, but it typically can be completed in less than five hours unless you're dealing with more complex data.

What's my experience with pricing, setup cost, and licensing?

Splunk Cloud is affordable, depending on your license. I don't know how much it costs exactly, but my colleague said it depends on your licensing and which features you use.

What other advice do I have?

I rate Splunk Cloud Platform eight out of 10. I would recommend this product.


    Lokesh V.

Troubleshooter of Technology

  • August 31, 2024
  • Review provided by G2

What do you like best about the product?
Ease of Use and supporting features integration.
What do you dislike about the product?
Charge on queries quantity on commercial versions.
What problems is the product solving and how is that benefiting you?
end to end testing troubleshooter


    Derek Hemsley

Good for data aggregation and correlation for centralized logging and monitoring

  • June 13, 2024
  • Review from a verified AWS customer

What is our primary use case?

We use Splunk Cloud Platform for data aggregation and correlation for centralized logging and monitoring.

How has it helped my organization?

Splunk Cloud Platform has helped our organization reduce risk and allow for threat investigation to catch potential malicious traffic before it causes damage.

What is most valuable?

The most valuable feature of Splunk Cloud Platform is the ability to correlate events together and combine the data into one event.

The benefits we saw from using Splunk Cloud Platform are the time to detect and the ability to investigate faster.

Our organization monitors multiple cloud environments. Splunk Cloud Platform's direct cloud connection capabilities make data transfer easy.

Splunk Cloud Platform's end-to-end visibility into your cloud-native environment is key for security posture.

Splunk Cloud Platform has helped reduce our mean time to resolve by a significant portion.

Splunk Cloud Platform has helped improve our organization’s business resilience.

We have seen time to value using Splunk Cloud Platform. We immediately saw time to value after implementing the solution.

The consolidation of tools gives one place to look for logs and events. I wish there were more ways to consolidate the consoles.

Splunk Cloud Platform is easy to use, and users can quickly understand and do pretty much anything that their minds can create.

What needs improvement?

Splunk Cloud Platform should have better integrations with its suite of tools. Splunk Cloud Platform should include a more seamless connection with ES.

For how long have I used the solution?

I have been using Splunk Cloud Platform for eight years.

What do I think about the stability of the solution?

The solution provides good stability.

What do I think about the scalability of the solution?

As long as you have money, scaling the solution is easy.

How are customer service and support?

Our direct customer support team is very responsive. However, it's very hit or miss with Splunk tickets and trying to reach out. Most likely, we get escalated because they can't help us. It's very hard to work through issues that need to be resolved quickly via email. The conversations back and forth take a long time, and technical support takes a while to resolve urgent issues.

How would you rate customer service and support?

Neutral

How was the initial setup?

The Splunk engagement in the deployment was helpful, but there were many issues after implementing everything. So, it was smooth but with many hiccups.

What's my experience with pricing, setup cost, and licensing?

Splunk Cloud Platform is an expensive solution.

What other advice do I have?

Overall, I rate the solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)


    reviewer2500101

No infrastructure maintenance frees up a lot of time and improves efficiency

  • June 13, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use it a lot for IT operations. We monitor various services that we manage.

We do not monitor a multi-cloud environment. We have a single stack.

How has it helped my organization?

It is very stable. Many things get managed at the backend. The infrastructure is managed by Splunk. We just have to focus on the use cases and the value we can drive from Splunk. Being able to focus only on the outcome of the product is valuable for any organization.

There has not been a significant difference when it comes to the meantime to resolution because it all depends on the use case and how much time it takes to run. However, as an admin, just focusing on giving valuable insights and not having to manage the infrastructure has been the most beneficial. Otherwise, the quality of the use cases is still the same. There is no difference as such.

What is most valuable?

Not having to maintain any infrastructure is valuable. That frees up a lot of time as well.

What needs improvement?

We are on the classic Cloud that is hosted on GCP. There are a lot of functionalities that are missing for Splunk Cloud hosted on GCP but they are available on AWS. Adding more IPs to allow lists and many other functionalities are not supported on Splunk Cloud hosted on GCP. One good example is the ingest action which is not there in Splunk Cloud hosted on GCP. I wish they would add these missing features to the GCP platform.

For how long have I used the solution?

I have been using Splunk Cloud Platform for a year.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

We definitely have room to scale. In the future, we might scale our environment. The amount of ingestion is going to increase.

How are customer service and support?

I would rate them a seven out of ten based on my experience. There were many instances where we did not receive proper help, so we had to escalate the issue through our account team and our customer success manager.

After the migration, whenever there was any maintenance, there would be an email saying that it was just maintenance. There were not many details about it. Once we started talking about it and giving feedback, they started adding more information. There are still some gaps in the support or the quality of service. From that perspective, I would rate them a seven out of ten.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We migrated to Splunk Cloud Platform from on-prem Splunk Enterprise a year ago. The main reason was to have no infrastructure management on our side. That was the main reason we shifted from Splunk Enterprise to Splunk Cloud Platform.

How was the initial setup?

It was completely a smooth transition. There was a lot of data that we moved from on-premise to cloud. The transition was definitely smooth. The licensing and pricing were handled by the higher management. I have no idea about it, but the entire process of moving the data over was very smooth.

We are using Splunk Cloud hosted on GCP.

What about the implementation team?

We utilized the professional services from Splunk for the migration, but after the migration, we have been taking care of everything.

Which other solutions did I evaluate?

We did not look into any other solution. We are totally into Splunk. We wanted a no-infrastructure-management environment and a better solution, so we moved to Splunk Cloud Platform.

What other advice do I have?

Splunk's unified platform has not helped consolidate networking, security, and IT observability tools. The only product we use is Splunk Cloud. We are not using any of the other products like ITES, enterprise security, etc. No consolidation is required for us.

I would rate Splunk Cloud Platform an eight out of ten.