What do you like best about the product?

Tidal has allowed us to streamline specified client cohorts application ecosystems information capture, with a customizable pre-made process that we can pick up and run with, allowing for modifications as we evolve our practice.

The information is cleanly organized, actionable, and tooling is available for both the human process side, and the technological capture of information in automated ways. Together this gives a rich and complete picture of clients overall systems and migration pains.

What do you dislike about the product?

Default fields did not fit all our requirements, though we were able to customize/change these.

What problems is the product solving and how is that benefiting you?

Our specific customer cohorts utilizing this product are uniquely within the legacy datacenter and/or application space, usually using on premises applications, sometimes cohosted applications, and looking to move to hyperscale cloud providers or evaluate the cost benefits of doings so. They tend to have a mixture of extremely old (20-30 years+) legacy software mixed with new applications.

Through the defined tooling and processes we've been able to utilize Tidal's software within this space to ensure a consistent, broad coverage of migration pains, and plan accordingly. We are looking to potentially expand into other customer cohorts/segments given our successes thus far.

Recommendations to others considering the product:

Tidal is probably not appropriate for a small 3-5 person company who has a single web application with a simple VM lift and shift. Where it truly shines is where you have a complex ecosystem of many applications, and/or many teams, and/or where the applications are unknown. In any environment where you need a reproducible set of criteria for evaluation and comparison, or where you have many moving variables and priorities, you'll be able to form a more objective opinion and roadmap.