We initially conducted a proof of concept with Tanium, but we ended up using Patch My PC on the Windows side and a plugin called Superman for Jamf on Mac devices. Our environment is highly restrictive with no administrative rights, which led to limitations with some solutions.
Tanium Inc Cloud
Tanium IncExternal reviews
23 reviews
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Adapting management tools to meet secure environments while leveraging strong dashboard capabilities
What is our primary use case?
What is most valuable?
Tanium provides a comprehensive suite for managing devices, not just patching. The dashboard and backend services offered by Tanium are excellent. However, in our specific environment, we couldn't fully utilize these features due to security constraints.
What needs improvement?
Tanium required local admin or root rights on Mac devices, which did not comply with our security policies. This made the solution less suitable for our restrictive environment.
For how long have I used the solution?
I tested Tanium in the first half of last year.
How are customer service and support?
I can't recall if we used Tanium's professional services. With Patch My PC, we worked with a third-party reseller who provided an engineer to help configure the service, which was very helpful.
How would you rate customer service and support?
Positive
What about the implementation team?
With Patch My PC, we worked with a third-party reseller who provided an engineer to help configure the service.
What's my experience with pricing, setup cost, and licensing?
Patch My PC was significantly cheaper compared to Tanium. Full suite solutions like Tanium have similar price ranges based on list prices, but real prices vary after negotiations.
Which other solutions did I evaluate?
We evaluated Tanium and some other full suite solutions that manage not just patching but also reboot management, application installation, and service management.
What other advice do I have?
Tanium is a very good product and I would rate it eight or nine out of ten. It's a great tool for central management and patch management for devices. I would definitely consider it for future use, provided we can address the root account issues.
Effective compliance and inventory management impress while leaving room for improvement in overall experience
What is our primary use case?
The primary use case for Tanium is compliance, patching, and inventory as part of the core functions.
What is most valuable?
I find the inventory and compliance features of Tanium to be the most impressive. They are very effective for endpoint security, and the solution is scalable and easy to install without any problems.
What needs improvement?
While there is always room for improvement, I am pleased with Tanium.
For how long have I used the solution?
Tanium was commissioned two to three months ago, making it relatively new to us.
What was my experience with deployment of the solution?
Tanium is a very scalable and easy-to-install solution. We did not experience any problems during deployment.
What do I think about the scalability of the solution?
I find Tanium to be very scalable.
How are customer service and support?
So far, I am satisfied with their customer service. I would rate their technical support as an eight.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup took about three weeks, including testing and configuring, with the first results viewable after about three to four weeks.
What about the implementation team?
We did the majority of the implementation ourselves, with a bit of support from Tanium.
What was our ROI?
The return on investment is a bit on the higher side, but due to its completeness, if we can get rid of other solutions or combine multiple tasks with it, it is reasonable.
What's my experience with pricing, setup cost, and licensing?
The pricing is on the higher side. However, to make it economically viable, you need to have a considerable setup to find your return on investment in reducing management time.
Which other solutions did I evaluate?
I looked at Trellix versus Tanium.
What other advice do I have?
For smaller companies, Tanium is quite a big investment, and one needs to have a considerable setup to make it economically viable. I would recommend it to others with a similar use case. The solution fits the bill at the moment for what we try to do with it. I would rate Tanium at seven and a half to eight overall.
Immediate results in patching promptly address vulnerabilities
What is our primary use case?
What is most valuable?
It's a little difficult, however, I get results immediately once I start patching something. When I push a quick update, it's done right away, and I can rescan immediately to confirm completion within minutes. This is a pro because most patching tools take a while to reflect changes, but Tanium updates quickly.
What needs improvement?
When working with Tanium, there are some older devices that haven't been patched for a long time, and certain patches are not included in Tanium. I have to search outside to download patches, create bundles, and then perform the task. It would be easier if Tanium provided the patches directly. Some other brands provide the patch with a direct download link, which facilitates the process.
Also, I feel that if there were more detailed documents and remediations readily available online for troubleshooting, especially more up-to-date information, it would be beneficial. Currently, some resources online are very out-of-date.
For how long have I used the solution?
I have been using Tanium for the last three or four years.
What do I think about the stability of the solution?
I would rate stability around mid-level. I haven't noticed severe problems, however, don't feel entirely confident in marking it as very stable.
What do I think about the scalability of the solution?
The solution is scalable, and I would rate it seven out of ten on scalability. I haven't faced any significant limitations.
How are customer service and support?
Customer service is good. However, I would appreciate more comprehensive documentation for troubleshooting.
How would you rate customer service and support?
Neutral
What other advice do I have?
If there was a feature that could group devices with similar problems for troubleshooting, it would be beneficial.
Overall, I rate Tanium an eight out of ten.
Managable endpoints
What do you like best about the product?
Explore the clients with location and manageable scans could be run for all categories
What do you dislike about the product?
Yet to explore and make complete use of discover
What problems is the product solving and how is that benefiting you?
We can easily track clients with managed and unmanaged interfaces and let the packages or solutions into it via tanium
Tanium Discover
What do you like best about the product?
Detailed device data: It provides a rich set of information for each discovered device, including hostname, MAC and IP addresses, operating system, open ports, and historical data like first and last seen timestamps. This allows for better asset management and informed decisions.
What do you dislike about the product?
On-premise management: By default, Tanium Discover requires on-premise infrastructure management, which adds complexity for some users. This can be a burden for organizations that prefer cloud-based solutions
What problems is the product solving and how is that benefiting you?
Tanium Discover solves problems for IT professionals and organizations by providing a comprehensive view of their IT infrastructure.
Security: By knowing exactly what devices are on the network and their configurations, IT teams can identify vulnerabilities and implement security measures more effectively.
Security: By knowing exactly what devices are on the network and their configurations, IT teams can identify vulnerabilities and implement security measures more effectively.
Offers reliability and efficiency to users
What is our primary use case?
I use the solution in my company for reporting, software delivery, and patching. The tool is similar to SCCM.
What is most valuable?
The most valuable feature of the solution stems from the fact that it works like SCCM. The fact that it doesn't require on-premises infrastructure is one thing I like about Tanium XEM.
What needs improvement?
There are some bugs in the product. The tool needs to improve in the area of reporting. Even though the reporting part of the product is powerful, my company has observed that there are some glitches in the reports.
For how long have I used the solution?
I have been using Tanium XEM for a year and a half.
What do I think about the stability of the solution?
Stability-wise, I rate the solution an eight out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution an eight out of ten.
Around 25,000 people in my company use the product.
How are customer service and support?
The solution's technical support is very responsive. I rate the technical support a nine out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
How was the initial setup?
Actually, I wasn't involved in the setup or implementation phases of Tanium XEM, so I am not that much aware about it.
The product's installation phase was straightforward.
The solution is deployed on the cloud and on-premises models.
Which other solutions did I evaluate?
I evaluated products like Workspace ONE, SCCM, and Intune against Tanium XEM. My company chose Tanium XEM.
What other advice do I have?
The real-time visibility offered by the product has impacted our company's IT operations, and I can say that it is a user-friendly or admin-friendly product.
I recommend the product to others since it is a powerful solution. The product is reliable and efficient. The product vendors are helpful, and they try to engage with the customers and improve the product.
In terms of the benefits offered by the product, it is a powerful tool where the vendor offers support to users.
I rate the tool a nine out of ten.
Stable product with an ability to build complex roles
What is our primary use case?
We use Tanium as an EDR solution for managing end-user devices and servers.
What is most valuable?
The product is granular and can build complex roles compared to other EDR vendors.
What needs improvement?
Tanium's dashboard UI could be similar to CrowdStrike.
For how long have I used the solution?
We have been using Tanium for two and a half years.
What do I think about the stability of the solution?
The product is stable. I rate the stability an eight out of ten.
What do I think about the scalability of the solution?
I rate the platform's scalability a seven out of ten. It is suitable for medium-sized businesses.
How are customer service and support?
We contacted the technical support team with the help of a third-party vendor. They were able to solve 90% of the cases.
How was the initial setup?
I rate the initial setup process a seven or eight. It takes five days to complete.
What's my experience with pricing, setup cost, and licensing?
The product's pricing differs from region to region depending on negotiations and the number of endpoints.
What other advice do I have?
I advise others to go through the product's documentation. It is very helpful. I rate it an eight out of ten. They could improve the UI.
A scalable solution that helps to understand how infrastructure works
What is our primary use case?
We use the tool as an infrastructure operational management solution.
What is most valuable?
The solution is scalable and helps to understand how infrastructure works. It helps to improve the health of the organization.
What needs improvement?
Any movement into a SaaS solution has challenges since the processes and data flows are not well defined. Hence, you need to build it at the same time.
What do I think about the stability of the solution?
I would rate the solution's stability a ten out of ten.
What do I think about the scalability of the solution?
I would rate the product's scalability a ten out of ten.
How was the initial setup?
The product's setup is easy but depends on the environment. The tool's deployment took three months to complete.
What's my experience with pricing, setup cost, and licensing?
The solution offers value for money.
What other advice do I have?
I would rate the product an eight out of ten. You need to know about your environment and if you are in a legacy environment, then you need to plan methodically.
A useful solution that can be used within the threat-hunting and vulnerability-management space
What is our primary use case?
I use Tanium to run all the security operations, threat intelligence, vulnerability management, threat hunting, red teaming, purple teaming, and everything within the vulnerability management space.
Server message block communication is one of the platform's strengths that tells how quickly it can get all the data. However, when we first deployed it, we were told to remove it immediately because it was causing issues along those lines. Within our system, we use the solution for the instant discovery and visibility aspect instead of using it to scan for vulnerability management. We have another solution for regular scanning. We use Tanium to collect the data from endpoints for the live response functions for looking at anomalous behaviors. When we had a specific targeted attack against it, a specific process was running, and we could identify and stop all of those.
What is most valuable?
Tanium's most valuable feature is its instant discovery aspect. You can have a look and see the processes running on the machine when looking for specific indicators. We use the solution within the threat-hunting and vulnerability-management space.
What needs improvement?
Tanium’s scalability could be improved. When we first deployed Tanium to Bank of America, it caused a massive contention issue on the network due to the size of the network and the amount of traffic coming back from SMB.
For how long have I used the solution?
We first used Tanium in 2016 at Bank of America.
What do I think about the stability of the solution?
Initially, we had some problems with the contention of the traffic, and the solution kept crashing. However, after a bit, it wasn't too bad.
What do I think about the scalability of the solution?
Tanium's scalability was good once we got to it working properly on the smaller things. It was pretty good once it was optimized and used within the wider business. My organization has a huge infrastructure with over 20,00,000 switches and 3,00,000 servers within the business.
I rate Tanium an eight or nine out of ten for scalability.
How was the initial setup?
The initial setup of Tanium was very hard due to the size of the network of Bank of America. When you put out the initial bit, the amount of traffic coming back wasn't tunneled correctly, and it caused contention in various areas. We've got so many other technologies running within it, and it's a very, very complex environment.
We did the deployment in small bits. There was an initial three-month deployment, but that wasn't complete. Since Bank of America is across 29 countries and is absolutely huge, it involved breaking it down into logical business areas. The solution's overall deployment took over 12 months.
What other advice do I have?
We don't have a full-scale deployment per se. We're looking at the threat module within Tanium Threat Response in my current place.
Tanium is a very useful product. You've got to have the right use cases for it, but the visibility of things it gives you and the response time is really, really beneficial.
Overall, I rate Tanium an eight out of ten.
Tanium Cloud Platform offers instance deployments managed by PKI to enhance our security compliance
What do you like best about the product?
* Endpoint tooling configurations are less tedious, and Tanium takes care of the availability & security management.
* Provisioning, removing and protecting user roles can be defined in its Identity & Access management console at granular levels.
* Since our customer data is directly loaded into the Tanium platform, we can use its analytics dashboard to generate metrics, customer usage info & other metadata attributes.
* Tanium infrastructure supports multiple data hosting regions, thereby improving resiliency & recovery management of our customer data.
* All our new implementation & endpoint configurations are easily modified in the Tanium cloud platform's cloud-native infrastructure.
* Provisioning, removing and protecting user roles can be defined in its Identity & Access management console at granular levels.
* Since our customer data is directly loaded into the Tanium platform, we can use its analytics dashboard to generate metrics, customer usage info & other metadata attributes.
* Tanium infrastructure supports multiple data hosting regions, thereby improving resiliency & recovery management of our customer data.
* All our new implementation & endpoint configurations are easily modified in the Tanium cloud platform's cloud-native infrastructure.
What do you dislike about the product?
* We have recently started using the Tanium platform for one of our new customer requirements.
* Tanium agent scans through our entire cloud infrastructure and provides visibility without any additional costs.
* Since all endpoints are under Tanium's dedicated pipeline, we can utilize the parameters from our pre-existing data source connections.
* Auto-remediation feature effectively removes all malicious entities found after the endpoint investigation scan.
* So far, we are satisfied with the services offered by Tanium for our cloud-native application deployments.
* Tanium agent scans through our entire cloud infrastructure and provides visibility without any additional costs.
* Since all endpoints are under Tanium's dedicated pipeline, we can utilize the parameters from our pre-existing data source connections.
* Auto-remediation feature effectively removes all malicious entities found after the endpoint investigation scan.
* So far, we are satisfied with the services offered by Tanium for our cloud-native application deployments.
What problems is the product solving and how is that benefiting you?
* Tanium cloud platform predominantly secures our instance endpoints from external malicious attacks & network vulnerabilities.
* It enhances the security compliance standards of our customer data through PKI (Public Key Infrastructure) & adhering to major regulations such as GDPR, HIPPA, PCI and VPAT standards.
* Administration of the endpoints is seamless thanks to its endpoint intelligence & end-to-end patching services enables us to identify network vulnerabilities & regulates comprehensive patching solution.
* Its predefined templates allow us to deploy applications that are used frequently & by enabling continuous monitoring, we can easily recognize threats that are targetting all these applications.
* We can also store our logs on dedicated server instances so that our log history won't get tampered with when there is an internal threat attempt.
* It enhances the security compliance standards of our customer data through PKI (Public Key Infrastructure) & adhering to major regulations such as GDPR, HIPPA, PCI and VPAT standards.
* Administration of the endpoints is seamless thanks to its endpoint intelligence & end-to-end patching services enables us to identify network vulnerabilities & regulates comprehensive patching solution.
* Its predefined templates allow us to deploy applications that are used frequently & by enabling continuous monitoring, we can easily recognize threats that are targetting all these applications.
* We can also store our logs on dedicated server instances so that our log history won't get tampered with when there is an internal threat attempt.
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