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Good to for accessing others systems remotely
What do you like best about the product?
That i can access anytime with no interfere accessing computer and others acreen and i can do job done
What do you dislike about the product?
Requires code and installation. This needs upgrade to better feature when sharing screen
What problems is the product solving and how is that benefiting you?
Assist other computer screen and enters remotely
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Works but still flaky at times
What do you like best about the product?
It was a good experience to try but the bugs need to be worked out
What do you dislike about the product?
Flaky at times and will freeze and force to restart
What problems is the product solving and how is that benefiting you?
I t wasn't to solve an issue, just trying it out to see if there were any benefits
RMM like no other + AR assist makes it out of this world!
What do you like best about the product?
The AR assist has been the best addition on top of my Team Viewer account. The experience in Remote monitoring has become a lot more fun. It makes it so much easier to handle our clients in Augmented reality. Support has been great as well.
What do you dislike about the product?
its a great tool. there is nothing i would say i dont like about it. Maybe the animations can be better.
What problems is the product solving and how is that benefiting you?
No more field visits! Everything is now in AR! Couldn't ask for more
Best A assistant
What do you like best about the product?
It fixes the problems with the PC, equipment, machinery, and tech with a simple video connection. Cut costs, help employees faster, and Extend the power of TeamViewer by moving from on-device to real-world support.
What do you dislike about the product?
Absolutely nothing, It is a great tool and loving it
What problems is the product solving and how is that benefiting you?
t helps us solve network connection problems, configure routers or switches, and troubleshoot problems with printers, scanners, or other peripherals.
Life saviour in the hybrid work culture
What do you like best about the product?
It's too quick to connect with the remote device. It's easier to connect either with Laptop or Mobile device that helps with on the go.
Setting up was super easy. Few clicks and not much of fuss.
Better image quality and easier to identify.
Setting up was super easy. Few clicks and not much of fuss.
Better image quality and easier to identify.
What do you dislike about the product?
For additional add ons and integration we would need to pay more.
Reporting is little complex
Reporting is little complex
What problems is the product solving and how is that benefiting you?
We are a hybrid model post covid. It's really easy to connect with the remote devices.
It's super easy to guide the users with the annotations and free hand-drawing features. It saves a lot of our time in assisting our customers to resolve their queries quick.
Our SLAs have improved massively and the headache of guiding users on how to connect to the remote device has been vanished with the one click session request.
It's super easy to guide the users with the annotations and free hand-drawing features. It saves a lot of our time in assisting our customers to resolve their queries quick.
Our SLAs have improved massively and the headache of guiding users on how to connect to the remote device has been vanished with the one click session request.
Used to provide assistance or collaborate on a machine
What do you like best about the product?
It allows you to quickly and securely connect to another PC and take control of it
What do you dislike about the product?
Nothing in particular, the program si complete and usefill.
What problems is the product solving and how is that benefiting you?
It allowed me to provide IT assistance remotely, and to always complete remote paperwork together.
Easy to Set Up and Use
What do you like best about the product?
It works well alongside other TeamViewer asset and endpoint management tools!
What do you dislike about the product?
Can be a bit fuzzy for endpoint users on what it is or what the benefits could be.
What problems is the product solving and how is that benefiting you?
This solves more hardware problems and PC usage issues for my endpoint users which is wonderful. Oftentimes, I have to ask users to reset the system, printer, etc. and they are confused how and where to access the physical hardware to accomplish troubleshooting goals. This takes care of that 100%.
The best Remote Support Tool
What do you like best about the product?
I like the best the real-time remote assistance option. It allows for immediate support and troubleshooting without the need for physical presence.
What do you dislike about the product?
Remote access involves the transmission of personal data, which may raise security and privacy issues. This functionality must be developed under the aspect of high-performance and very adequate security.
What problems is the product solving and how is that benefiting you?
It helps to provide the customer with high support service and makes the customer happy.
Great tool for remote work
What do you like best about the product?
The tool is very easy to use and it's very intuitive. It made the dinamic in our team easier when we had a problem and the customer support was always solving everything efficiently and it's worth implementing it. Our tem uses it every time sometimes comes up and a tool isn't working properly, so the frequency of use makes it worth it. It has more features but we use it for letting someone else have access to our computer so they can help us with what came up. It integrates easily with ever other tool we use in the agency, so I would definitely recommend it.
What do you dislike about the product?
I had no problems with this tool, there´s just one thing that I think would make it even better. When you want someone to access your computer you give them a code that Team Viewer sends you and once the person copies that code they immediatly have access. I think it would be good if you could accept the access because maybe you are doing something when that happens.
What problems is the product solving and how is that benefiting you?
There were some tools that I needed to use with urgency and they weren´t working and the IT team got access to my computer and solved it easily and I could do everything I needed. I also had a problem with some sign ins that I couldn't solve and had no access and thanks to Team Viewer I was able to solve everything.
AR goodness
What do you like best about the product?
You can take a real world approach to a problem through the AR route. It brings me closer to my problem and easier for me to interact and solve issues that would need me to go in person
What do you dislike about the product?
It's a bit glitchy sometimes. Calibration is not great
What problems is the product solving and how is that benefiting you?
I don't have to be physically present. Makes the whole experience intuitive and interactive
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