Empuls
XoxodayReviews from AWS customer
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Every time support team needs to be contacted
What do you like best about the product?
Multiple brand association and customer service
What do you dislike about the product?
Delayed response and some more very important brands left out
What problems is the product solving and how is that benefiting you?
Timely disbursement of incentives
In some countries there are not many options to use xoxo codes, forced to use very few options
What do you like best about the product?
The team is really fast in the response and provides genuine efforts to solve the issues.
What do you dislike about the product?
In few countries, there are not many options to use the xoxo code. You have only a few options available. You are forced to use either Visa or master cards.
What problems is the product solving and how is that benefiting you?
There are no open issues. I had issue to get the Master cards and I was told there are no master cards available and was told to go with other options and the only option was Visa.
Was Satisfied
What do you like best about the product?
Quick access and dast checkout. Easy navigation
What do you dislike about the product?
Everything was good. If there were more options it would have been great
What problems is the product solving and how is that benefiting you?
Helped in redeeming my points earned from my organization
interesting products and good friendly service
What do you like best about the product?
the choice and variety of products and customer service
What do you dislike about the product?
The release of the products does not correspond to the time specification
What problems is the product solving and how is that benefiting you?
the reward and appreciation of my employees
Overall good experience.
What do you like best about the product?
Easy to use redeem Amazon application...
What do you dislike about the product?
All not amount not redeem best of luck..
What problems is the product solving and how is that benefiting you?
Problem not full amount redeem but easy to use Amazon......
It was difficult to materialize the vouchers, had many issues to resolve with XOXOday support
What do you like best about the product?
Getting the recognition and the gift was nive
What do you dislike about the product?
- Had many difficulties producing the vouchers (See your support records with me)
- Could not use the full amount due to voucher value restrictions.
- Could not use the full amount due to voucher value restrictions.
What problems is the product solving and how is that benefiting you?
To begin with I could not recieve your verification code SMS to my Israeli mobile phone - had to use my spouse's phone instead.
Customer service was very helpful with quick response timings
What do you like best about the product?
Customer service and their response timings.
What do you dislike about the product?
Initially didn't like how there was an error.
What problems is the product solving and how is that benefiting you?
I originally redeemed from a bank and got redirected to plum. Service was overall very good.
Gifting made easy
What do you like best about the product?
That there are a wide number of choices for gifting
What do you dislike about the product?
sometimes redeeming the desired gifts/ vouchers is a challenge
What problems is the product solving and how is that benefiting you?
Always cater to customer satisfaction which helps gain our trust
VERY MUCH RECOMMENDED
What do you like best about the product?
THE RANGE OF PRODUCTS THEY ALLOWUS TO REDEEM
What do you dislike about the product?
THE APP IS BUGGY AT TIMES WHEN WE ARE REDEEMING THE REWADS
What problems is the product solving and how is that benefiting you?
GIVING REGULAR UPDATES SSOLVES PROBLEM
Nice to have & needs fast improvement to meet client expectation especially for Global Tech support
What do you like best about the product?
easy to retrieve data redemption, so that we know what is the most popular in the redemption category to serve our customer better.
What do you dislike about the product?
Many things, as follow:
1 . Password changes for 1 times /month, please make it longer each 3 months.
2. Retrieval data still raw data without any analytical
3. Retrieval data isn't easy to convert or process as an Useful report
4. There is no detail data accrual or Point Conversion data.
5.There is no CMS for self service rules setting, Program Setting etc
6. Search engine using customer account instead of CIF, because most of customer is familiar with their account number.
7. Error message repeated when downloading / Exporting big raw data
8. Could add more account user created in LBMS, now is very limited.
9. User friendly LBMS dashboard to manage Customer Complaint
10. Slow response while processing data
1 . Password changes for 1 times /month, please make it longer each 3 months.
2. Retrieval data still raw data without any analytical
3. Retrieval data isn't easy to convert or process as an Useful report
4. There is no detail data accrual or Point Conversion data.
5.There is no CMS for self service rules setting, Program Setting etc
6. Search engine using customer account instead of CIF, because most of customer is familiar with their account number.
7. Error message repeated when downloading / Exporting big raw data
8. Could add more account user created in LBMS, now is very limited.
9. User friendly LBMS dashboard to manage Customer Complaint
10. Slow response while processing data
What problems is the product solving and how is that benefiting you?
1. Accrual engine help us to calculate customer's point accrual and redemption
2. Redemption Report, help us to identify customer needs in Redemption
3. Sweepstakes Feature help us to generate coupon during the campaign
4. Games & Auction feature help to increase customer engagement while it needs to have more improvement
2. Redemption Report, help us to identify customer needs in Redemption
3. Sweepstakes Feature help us to generate coupon during the campaign
4. Games & Auction feature help to increase customer engagement while it needs to have more improvement
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