What do you like best about the product?

From a password reset tool, it works great. Our employees rely on this service and we haven't had any issues with the tool itself and the functionality.

What do you dislike about the product?

The account management process requires improvement. We only hear from the account management when it's time to renew. Communication regarding issues with the yearly renewal was communicated via email. Why couldn't we discuss the issues and next step on a call. This was never suggested, which dragged the issue, that lead to we only a short period of time before we lost access to our account. Banking information wasn't shared until we finally made payment to what was old banking information. Credit card on file belonged to someone, whom I believe no longer worked for Orion. It was a very messy experience. Last year and the year prior, the unit price was different from the invoice to the online charge.

What problems is the product solving and how is that benefiting you?

Managing passwords in one place securely. Able to share records for one time purposes. Being able to access passwords at our fingertips.