Keeper Password Manager for Enterprise and SMB
Keeper SecurityExternal reviews
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Keeper Password Manager... The Lifelock of Password Protection
What do you like best about the product?
Keeper is easy to log into, and Keeper autofills your member ID and password for those forgetful times. It is quick and easy to learn navigation through this password protector.
What do you dislike about the product?
When updating the password, it would be nice to see the old password details be replaced automatically when entering the new insurance info
What problems is the product solving and how is that benefiting you?
So far it's working faster than the previous application we were using.
It is so much easier and more organized.
It is so much easier and more organized.
Company wide
What do you like best about the product?
We use this for all our company password storage and it’s a great product to use on desktop and phones
What do you dislike about the product?
Offline mode could use some work
And sometimes password are not working when going to some website
And sometimes password are not working when going to some website
What problems is the product solving and how is that benefiting you?
Password sharing and managed password management software
Azure sso
Azure sso
Irresponsive customer support, poor UX and darkweb detection
What do you like best about the product?
Offers browser extensions, mobile and desktop apps with auto-complete.
Offer family licenses with enterprise plan.
They have good team partnered with us in training all people on how to use Keeper and why it is important.
Offer family licenses with enterprise plan.
They have good team partnered with us in training all people on how to use Keeper and why it is important.
What do you dislike about the product?
Product:
- The password leak alerts doesn't take into consideration if the password leaked with the email or website URL, making it informative signal with low confidence.
- Had very bad experience onboarding employees using SSO due to how to setup their device approval flow and bugs in it. Employees cannot approve their own device via email, and self-approval flow using existing session has very confusing copy. Their team recommended to me to setup auto-approve which is very insecure practice and defeat the purpose of device approval.
- The status of employees are very confusing, even their team were confused about what each status mean e.g. locked vs blocked.
- Their sms 2FA feature doesn’t work in some countries like UAE.
Customer support:
- As an enterprise customer paying premium, I have never got my issue resolved unless I escalated via the account manager.
- Experienced a bug during a session with the customer support team led to deletion of some accounts, the customer support representative straightaway started to blame me and offered me to pay them $225 per hour to recover the email. Even though they were in the call, and saw me taking the steps they recommended and saw the confirmation message.
- Generally speaking there is a tendency to close support ticket and blame the customer or suggest a quick fix instead of taking it up with the product team. E.g. when reported some employees complaint that they are not receving sms 2FA code, instead of going to investigate they said you should not us SMS 2FA and use authenticator app. When I told them there is a bug in the additional device approval flow, they said use this command and it will auto-approve devices for you (insecure practice).
- The password leak alerts doesn't take into consideration if the password leaked with the email or website URL, making it informative signal with low confidence.
- Had very bad experience onboarding employees using SSO due to how to setup their device approval flow and bugs in it. Employees cannot approve their own device via email, and self-approval flow using existing session has very confusing copy. Their team recommended to me to setup auto-approve which is very insecure practice and defeat the purpose of device approval.
- The status of employees are very confusing, even their team were confused about what each status mean e.g. locked vs blocked.
- Their sms 2FA feature doesn’t work in some countries like UAE.
Customer support:
- As an enterprise customer paying premium, I have never got my issue resolved unless I escalated via the account manager.
- Experienced a bug during a session with the customer support team led to deletion of some accounts, the customer support representative straightaway started to blame me and offered me to pay them $225 per hour to recover the email. Even though they were in the call, and saw me taking the steps they recommended and saw the confirmation message.
- Generally speaking there is a tendency to close support ticket and blame the customer or suggest a quick fix instead of taking it up with the product team. E.g. when reported some employees complaint that they are not receving sms 2FA code, instead of going to investigate they said you should not us SMS 2FA and use authenticator app. When I told them there is a bug in the additional device approval flow, they said use this command and it will auto-approve devices for you (insecure practice).
What problems is the product solving and how is that benefiting you?
Answered earlier
Reliable password vault with history and security
What do you like best about the product?
The ease of storing passwords with the web links and sharing it with the team.
What do you dislike about the product?
Can be intrusize somes when you tell it not to ask to create a password vault.
What problems is the product solving and how is that benefiting you?
Sharing passwords with the team as it allows for easy sharing. It also stores previous passwords so you can go back and look at changes.
Great product!
What do you like best about the product?
It's so easy to use, the ability to keep all our shared passwords for the team is a lifesaver!
What do you dislike about the product?
Learning which features work best takes a bit of time, but once you get the settings right, it is great!
What problems is the product solving and how is that benefiting you?
Shared passwords and team shared passwords
Keeper has been a reliable tool for managing passwords and secrets at multiple companies.
What do you like best about the product?
Keeper continues to deliver new features and capabilities inline with modern business needs.
What do you dislike about the product?
It requires re-education of team memers on how to manage passwords escpecially for shared accounts and passwords. Simply old habits are hard to break and built-in browser password managers confuse the matter for end users.
What problems is the product solving and how is that benefiting you?
Managing share accounts and credentials as our company is too small to benefit from enterprise contracts that enable more users and SSO capabilities.
No complaints on keeper
What do you like best about the product?
It fills your passwords for you and you can store cards securely
What do you dislike about the product?
I really cant find any thing bad to say.
What problems is the product solving and how is that benefiting you?
Keeping the passwords not saved in a browser
Your company probably needs a password manager, try Keeper!
What do you like best about the product?
The best thing is the Okta / SSO integration! Simply adding someone to our Identity Provider (Okta) automatically creates a Keeper account and from there we can share various system, team, and account credentials. We also love the virtual MFA functionality, that has saved us a lot of headaches and and even when sharing a record with a non-Keeper user, the MFA tied to a record (if present) goes along with it.
What do you dislike about the product?
I honestly can't think of anything, maybe the fact that sometimes people don't create records in the right container? That's more of a user issue than a Keeper problem though.
What problems is the product solving and how is that benefiting you?
All businesses have credentials which need to be shared amongst team members and many times those do not get transitioned properly when people leave organizations. Making sure those types of records are kept in a common, transferrable, secure location is our primary use case. I call it credential vaulting rather than password manager.
Keeper 2025 - year review
What do you like best about the product?
Admin console is very modifiable. Auto generated passwords and password secret share are great and similar to our enterprise groups we usually use. Its easy to show off the web vault in orientation. The autogenerated scores for passwords across the org are good and not ridiculously obtuse (Microsoft has some weird practices).
What do you dislike about the product?
Its a little clunky to set up initially for new users and isn't as intuitive for less technical people. Some sites its auto fill does not work, for example if there are more than just username and password requested to enter and there is an additional 3rd line of information requested to sign in. It does not work outside of the browser extension as far as I'm aware. We cannot manually do Master Password resets from an administration standpoint. The nodes are a little confusing and too simple on the admin side. Because it uses SSO we find that it auto signs out a lot of the time in random mornings.
What problems is the product solving and how is that benefiting you?
Because of our InfoSec team recommendations, we have moved away from the built-in password managers in Edge and Chrome. Keeper provides a one stop location for anything secret managing or password managing for all our employees and contractors. Provides secure sharing of this information too.
Best password management tool i have used
What do you like best about the product?
Very easy to use and does the job with the mass amount of features that comes with the product, the integration with other software makes it simple.
Any issues I have raised with the support, I have been responded to quickly and issues have been resolved on first response, when implementing Keeper they made sure I was setup all the way through.
I am using Keeper everyday and I don't know what I would do without it!
Any issues I have raised with the support, I have been responded to quickly and issues have been resolved on first response, when implementing Keeper they made sure I was setup all the way through.
I am using Keeper everyday and I don't know what I would do without it!
What do you dislike about the product?
I have no come across anything I dislike with Keeper
What problems is the product solving and how is that benefiting you?
Helping with the security as not using a product that has suffered issues.
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