Keeper Password Manager for Enterprise and SMB
Keeper SecurityExternal reviews
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Excellent
What do you like best about the product?
Its easy to use across multiple platforms.
What do you dislike about the product?
The Folder Structure can get messy and confusing
What problems is the product solving and how is that benefiting you?
Our Business required a Password Manager and keeper provides that, We also use the MFA so that Multi user's can have access to the MFA if required.
Great Password Manager for Business
What do you like best about the product?
The administrative controls are fantastic, allowing us to configure granular profiles for users dependent on a variety of factors
What do you dislike about the product?
User education has a been the toughest one - though admittedly this isn't strictly a Keeper problem. Focusing efforts on the user-experience and the lowest common denominators would always be welcome though.
What problems is the product solving and how is that benefiting you?
Provides Password and Secrets Management functions
Best password manager solution available
What do you like best about the product?
The admin console and user experience on the user console is one of the best I've seen. The mobile application also keeps things simple with great integration with iOS password manager. The ease of setting users up in our environment is super simple with SSO.
What do you dislike about the product?
Nothing has come up in the last 9 months of using the solution.
What problems is the product solving and how is that benefiting you?
Easy to use password manager for end-users
Keeper Password Manager... The Lifelock of Password Protection
What do you like best about the product?
Keeper is easy to log into, and Keeper autofills your member ID and password for those forgetful times. It is quick and easy to learn navigation through this password protector.
What do you dislike about the product?
When updating the password, it would be nice to see the old password details be replaced automatically when entering the new insurance info
What problems is the product solving and how is that benefiting you?
So far it's working faster than the previous application we were using.
It is so much easier and more organized.
It is so much easier and more organized.
Company wide
What do you like best about the product?
We use this for all our company password storage and it’s a great product to use on desktop and phones
What do you dislike about the product?
Offline mode could use some work
And sometimes password are not working when going to some website
And sometimes password are not working when going to some website
What problems is the product solving and how is that benefiting you?
Password sharing and managed password management software
Azure sso
Azure sso
Irresponsive customer support, poor UX and darkweb detection
What do you like best about the product?
Offers browser extensions, mobile and desktop apps with auto-complete.
Offer family licenses with enterprise plan.
They have good team partnered with us in training all people on how to use Keeper and why it is important.
Offer family licenses with enterprise plan.
They have good team partnered with us in training all people on how to use Keeper and why it is important.
What do you dislike about the product?
Product:
- The password leak alerts doesn't take into consideration if the password leaked with the email or website URL, making it informative signal with low confidence.
- Had very bad experience onboarding employees using SSO due to how to setup their device approval flow and bugs in it. Employees cannot approve their own device via email, and self-approval flow using existing session has very confusing copy. Their team recommended to me to setup auto-approve which is very insecure practice and defeat the purpose of device approval.
- The status of employees are very confusing, even their team were confused about what each status mean e.g. locked vs blocked.
- Their sms 2FA feature doesn’t work in some countries like UAE.
Customer support:
- As an enterprise customer paying premium, I have never got my issue resolved unless I escalated via the account manager.
- Experienced a bug during a session with the customer support team led to deletion of some accounts, the customer support representative straightaway started to blame me and offered me to pay them $225 per hour to recover the email. Even though they were in the call, and saw me taking the steps they recommended and saw the confirmation message.
- Generally speaking there is a tendency to close support ticket and blame the customer or suggest a quick fix instead of taking it up with the product team. E.g. when reported some employees complaint that they are not receving sms 2FA code, instead of going to investigate they said you should not us SMS 2FA and use authenticator app. When I told them there is a bug in the additional device approval flow, they said use this command and it will auto-approve devices for you (insecure practice).
- The password leak alerts doesn't take into consideration if the password leaked with the email or website URL, making it informative signal with low confidence.
- Had very bad experience onboarding employees using SSO due to how to setup their device approval flow and bugs in it. Employees cannot approve their own device via email, and self-approval flow using existing session has very confusing copy. Their team recommended to me to setup auto-approve which is very insecure practice and defeat the purpose of device approval.
- The status of employees are very confusing, even their team were confused about what each status mean e.g. locked vs blocked.
- Their sms 2FA feature doesn’t work in some countries like UAE.
Customer support:
- As an enterprise customer paying premium, I have never got my issue resolved unless I escalated via the account manager.
- Experienced a bug during a session with the customer support team led to deletion of some accounts, the customer support representative straightaway started to blame me and offered me to pay them $225 per hour to recover the email. Even though they were in the call, and saw me taking the steps they recommended and saw the confirmation message.
- Generally speaking there is a tendency to close support ticket and blame the customer or suggest a quick fix instead of taking it up with the product team. E.g. when reported some employees complaint that they are not receving sms 2FA code, instead of going to investigate they said you should not us SMS 2FA and use authenticator app. When I told them there is a bug in the additional device approval flow, they said use this command and it will auto-approve devices for you (insecure practice).
What problems is the product solving and how is that benefiting you?
Answered earlier
Reliable password vault with history and security
What do you like best about the product?
The ease of storing passwords with the web links and sharing it with the team.
What do you dislike about the product?
Can be intrusize somes when you tell it not to ask to create a password vault.
What problems is the product solving and how is that benefiting you?
Sharing passwords with the team as it allows for easy sharing. It also stores previous passwords so you can go back and look at changes.
Great product!
What do you like best about the product?
It's so easy to use, the ability to keep all our shared passwords for the team is a lifesaver!
What do you dislike about the product?
Learning which features work best takes a bit of time, but once you get the settings right, it is great!
What problems is the product solving and how is that benefiting you?
Shared passwords and team shared passwords
Keeper has been a reliable tool for managing passwords and secrets at multiple companies.
What do you like best about the product?
Keeper continues to deliver new features and capabilities inline with modern business needs.
What do you dislike about the product?
It requires re-education of team memers on how to manage passwords escpecially for shared accounts and passwords. Simply old habits are hard to break and built-in browser password managers confuse the matter for end users.
What problems is the product solving and how is that benefiting you?
Managing share accounts and credentials as our company is too small to benefit from enterprise contracts that enable more users and SSO capabilities.
No complaints on keeper
What do you like best about the product?
It fills your passwords for you and you can store cards securely
What do you dislike about the product?
I really cant find any thing bad to say.
What problems is the product solving and how is that benefiting you?
Keeping the passwords not saved in a browser
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