Keeper Password Manager for Enterprise and SMB
Keeper SecurityExternal reviews
1,174 reviews
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Customer Service is horrible
What do you like best about the product?
The sharing and organization of records.
What do you dislike about the product?
After the first year they increased their rate per user significantly. They also added services that we never initially signed up for. When we noticed this charge, their sales and customer support refused to work with us on any kind of resolution. As far as functions, the ability to save or modify passwords is not reliable. We will be changing providers.
What problems is the product solving and how is that benefiting you?
Their inability to work with their customer when an issue arises with their billing system makes being able to trust them as a vendor impossible.
Lied to and Uncooperative
What do you like best about the product?
None, others do it better and with a better level of service.
What do you dislike about the product?
After the first year they tripled what they charged us and added additional services that were not originally there or requested. They are uncooperative with getting any sort of resultion to this charge and change. Completely unsatisfied with this unprofessional level of service. Do not use Keeper.
What problems is the product solving and how is that benefiting you?
Passwords are stored.
Excellent application that makes passwords safe
What do you like best about the product?
You only have to remember one password to sign into Keeper and it will store the rest of your credentials
What do you dislike about the product?
There's nothing I can think of at the moment
What problems is the product solving and how is that benefiting you?
No bad experiance as of now
Secure enterprise password management system
What do you like best about the product?
Keeper is feature-rich with robust reporting, single sign-on integrations and capabilities, and password risk scoring on top of other features you'd expect to see in an enterprise level password manager. We also like the layers of encryption and protection that are included out of the box. Most of our staff find the product easy to use and they use it in their daily work flow.
What do you dislike about the product?
It would be great if we could scale our deployment month to month instead of having to wait for our renewal to downsize our license count if that becomes applicable. The device approval process is also human-dependent (requires admin action), which may result in delays in users being approved to install Keeper on new devices.
What problems is the product solving and how is that benefiting you?
Prior to deploying Keeper, non-IT staff did not have an easy way to securely store their growing numbers of passwords. We also needed the ability to share passwords within and between teams, which Keeper does.
Great product
What do you like best about the product?
Breach Watch, password change assistnce and ease of management from admin perspective and extending family license for enterprise customers
What do you dislike about the product?
Needs more development around the browser extension to be compatiable with various SaaS vendors. May need to colloborate with major SaaS players to allow keeper to autofill
What problems is the product solving and how is that benefiting you?
track of all our infrastructure service account/breakglass accounts with auditing capabilities
effective and simple
What do you like best about the product?
integration with Chrome and Android phone
What do you dislike about the product?
the fact that it does not support special characters in copy-paste within the Windows application.
What problems is the product solving and how is that benefiting you?
The perfect integration with the browser saves me a lot of time and I no longer remember my passwords that are too complicated at all.
Essential Tool
What do you like best about the product?
Browser and app flexibility makes using the tool very easy to use.
What do you dislike about the product?
Security will have multiple layers, but if using biometric controls to speed up the process. That would be great.
What problems is the product solving and how is that benefiting you?
Regulating business critical access
Life saver!
What do you like best about the product?
Easy to use and I love the browser extension option, which makes it more convienant
What do you dislike about the product?
the pop up on the browser can be a little aggrivating at times
What problems is the product solving and how is that benefiting you?
I don't need to keep spreadsheets or write down logs of passwords now. This saves me time and makes it more secure.
So far is been great
What do you like best about the product?
Free Family Plan from a Business or Enterprise Account
What do you dislike about the product?
nothing I can think of at the moment, keeper keeps improving his service and adding more features to it.
What problems is the product solving and how is that benefiting you?
For IT in general the best password vault with so many features.
Useful software for password and account management
What do you like best about the product?
The ability to share the passwords between team members and to provide them securely to third parties
What do you dislike about the product?
I have the Keeper browser extension on Mozilla Firefox and sometimes over small editable fields, the Keeper icon will cover the field and I cannot enter any information
What problems is the product solving and how is that benefiting you?
We are a consulting firm and often need to share passwords with clients. They have strict security settings which forces us to send encrypted passwords. Keeper helps us solve this problem
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