Sprinklr Unified-CXM Platform
SprinklrReviews from AWS customer
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Sprinklr have greatly enhanced our social campaign performance and ROI.
What do you like best about the product?
Sprinklr is indeed a great solution in harmonizing customer experiences on many channels. We are fond of its powerful social listening tools that enable us to monitor brand mentions and sentiment in real-time and get instant information. Its inbuilt social publishing and social interaction tools imply that we can operate all our social media campaigns through a single dashboard, which will schedule our content and efficiently respond to customers. The customer service interactions are also automated, which directs inquiries to the appropriate team immediately.
What do you dislike about the product?
The primary weakness of Sprinklr is that it is too complex which may introduce a high learning curve to new users. There is too much functionality in the platform that the user interface may occasionally become overwhelming and rather cluttered, and locating specific settings becomes difficult in a short amount of time. The cost structure is also at the higher end which may be an obstacle to smaller organizations wishing to get the full range of capabilities it offers.
What problems is the product solving and how is that benefiting you?
Sprinklr has entirely changed our former disjointed customer engagement strategy. Previously, marketing, care, and analytics teams had different and unlinked tools, which resulted in inconsistent messaging and slow reactions. Today, customer interactions are centralized and all are through Sprinklr. This has significantly enhanced our speed of response, brand voice uniformity and given us a holistic customer overview, which increased satisfaction and efficiency in operations.
Sprinklr offers a wide range of features, but can often be a bit overwhelming in places.
What do you like best about the product?
Sprinklr offers a wide range of features and combines many different areas into a single tool.
What do you dislike about the product?
Example: A metric has a different name in Data Source A than in Data Source B. Many functions are overloaded and poorly organised. This makes it difficult to keep track of things. The UI is, in some respects, outdated and confusing.
What problems is the product solving and how is that benefiting you?
Sprinklr makes the workflow between marketing and customer service easier. In some cases, monitoring and community management can be handled more effectively via Sprinklr than through the platforms themselves. However, there are limitations, as not all features are available through the tool.
Sprinklr Service Streamlines End-to-End Support with Powerful Agent Copilot Tools
What do you like best about the product?
Sprinklr Service is where we run our end-to-end support workflows and using the new dialogue tree tool within the Agent Copilot to give my team a step-by-step map for solving technical problems. I also use the Model Context Protocol (MCP) to let our AI Copilots to talk directly to our internal databases so they can fetch real-time shipping or billing data for the agent automatically. furthermore, we also utilize the new supervisor audio transfer that let supervisor to hear agent conversation with customer during the support calls, coaching is much more easier because supervisor can hijack and gives guidance to the agent in real-time and solve customer issues.
What do you dislike about the product?
I think Sprinklr Service need to improves the processing delay within the Copilot tools, it is great that the AI can run its own prompt to find answer, but sometimes it adds a 3 to 5 second delay to the chat which can feel like a long time during a live support session with customer. There are also bugs with the copy and paste tools, I accidently copies the formatting code along with the text when copying answer on the Copilot, which makes the message look messy when I paste it to a customer.
What problems is the product solving and how is that benefiting you?
Sprinklr Service provide a better transition coaching from the supervisor as now they can hear the live conversation between support agents and customer, they can gives a live feedback and feedback on how agents should approach and explain complex issues to the customer.
Sprinklr Service Removes Language Barriers and Empowers Global Support Teams
What do you like best about the product?
I believe Sprinklr Service is the top customer service management platform because they manage to removes the language barrier for our global team. If a customer writes to us in a language that our support agent doesn't speak, the AI automatically translates our internal help articles into the agent's language. This means any agent can help any customer without needing to use separate translation website or apps, makes the team much more confident.
What do you dislike about the product?
Setting up Sprinklr Service is complex, especially for the call reroutes that is still very hard to learn. I wish there was a simpler drag-and-drop way to change how our calls are routed without needing a technical expert to assist.
What problems is the product solving and how is that benefiting you?
With Sprinklr Service, it is faster to transfer call for idle agents, our customer spend much less time waiting on hold while we try to find someone to take their call.
With Sprinklr, managing influencer campaigns becomes streamlined and far less chaotic
What do you like best about the product?
Sprinklr as renowned for its unified platform for social media management. What I like best is the analytics part, which gives a deep insight into campaign performance that was previously difficult to collate. The content calendar feature is a lifesaver too, as it makes planning and scheduling posts across different channels super easy. It’s a game-changer for teams looking to coordinate social work efficiently.
What do you dislike about the product?
One thing that can be said about Sprinklr is that as powerful as it is, it can also feel pretty overwhelming with all of the features it provides. It has a somewhat steep learning curve at first, and sometimes it can be tricky to find the precise setting you want. The downside is also that I found the pricing to be quite high, which could be a hurdle for smaller businesses.
What problems is the product solving and how is that benefiting you?
In many ways, the feature set is so broad (and powerful) that it can Pretty Overwhelmed feel to Sprinklr when you first arrive. And sometimes all that creates this feeling takes a little While to navigate precisely where you want. Inflection points are also a problem- in this instance the cost of Sprinklr is rather high. This could mean it is out of reach for smaller businesses.
Sprinklr helps us track customer feedback efficiently
What do you like best about the product?
The greatest feature is that all the customer feedback is displayed in one dashboard. I am also able to keep track of the reviews in several channels, and notice the trends without having to change between various systems. Its capabilities allow me to prioritize answers and cope with tasks. This has brought a better organization to my work and has enabled me to respond to customers quicker, and I have been able to maintain engagement on all fronts.
What do you dislike about the product?
The issue with it that irritates me is that Sprinklr may seem somewhat complicated because of all the information and choices there. Reviews can not always be filtered and handled intuitively and may require more time than anticipated. Although it contains a great number of helpful functions, they can be difficult to use.
What problems is the product solving and how is that benefiting you?
Sprinklr is the solution to the issue of fragmented customer reviews on various platforms. I used to visit every site separately and this was time consuming. All reviews can now be seen and answered in a single place which saves time and avoids errors. It enhances my customer-related interaction process and makes my team responsive enough to create a better customer engagement.
Greate to use with a few hiccups
What do you like best about the product?
Easy daily use for reportings and data analysis, once everything is set up. Lots of different ways and features to get to into deep data analysis. Easy way to publish and plan content daily to the Social Media channels. Fast customer support that helps to understand and optimize the large number of features within the tool.
What do you dislike about the product?
The number of custom metrics needed to fully round up reports or to get specific KPIs that aren't exactly given due to API limitations or not available at all. Sometimes features are not as intuitive as expected and need a lot of time getting used to them.
What problems is the product solving and how is that benefiting you?
Easy to access data from all plattforms to review.
Powerful Omnichannel Platform Automation
What do you like best about the product?
The ability to bring all customer interactions into a unified omnichannel platform making it easier for teams to manage conversations at scale while maintaining consistency and quality across channels. The AI-driven insights, automation, and robust reporting help improve response times, agent productivity, and overall CX.
What do you dislike about the product?
Nothing I can think of so far but visually speaking we can enhance the illustrations / chart types further.
What problems is the product solving and how is that benefiting you?
It solves the challenge of managing high volumes of customer interactions across multiple channels by bringing everything into a single, unified platform thus eliminating silos between teams, improves visibility into customer conversations, and ensures faster, more consistent responses.
Sprinklr service streamlines multi-channel customer support in one place
What do you like best about the product?
What I like most about Sprinklr Service is its ability to manage all customer interactions across multiple channels in one platform, making support more efficient and organized.
What do you dislike about the product?
What is least suitable about Sprinklr Service is that the platform can feel complex and requires some time to fully learn and configure.
What problems is the product solving and how is that benefiting you?
Sprinklr Service centralizes customer conversations across channels, helping teams respond faster and manage support more efficiently.
Easy to Use, Quick to Implement, and Packed with Features
What do you like best about the product?
Ease of use, ease of implementation, number of features, and ease of integration.
What do you dislike about the product?
Nothing to report so far, since I’ve only just started using it.
What problems is the product solving and how is that benefiting you?
It helped me bring all CX-related cases together in a single platform, with a lot of customization flexibility, and, last but not least, it’s supported by an amazing AI.
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