Sprinklr Unified-CXM Platform
SprinklrReviews from AWS customer
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It's been a good experience overall.
What do you like best about the product?
I like the new system update with only receiving three chats at a time because it makes it easier to assist customers and I like the new 10 minute timer based on the customers activity. Before when receiving 6 chats it became over whelming and harder to focus on each customer.
What do you dislike about the product?
I do not like that we do not get visually notified of new chats when they first come in. I also do not like the extra sound notifications either. When people first chat in, even if they have not texted, we should get a visual notification that they are a new chat. The same way as when they reply back to a message. Also with the sound notifications I believe we should only receive sound notifications when they reply back or when we get a new chat.
What problems is the product solving and how is that benefiting you?
I like the automated AI recommended message suggestions
Helpful tool for managing customer service
What do you like best about the product?
It helps make support work easier. The case management is smooth: automatically create or link cases quickly for different channels. The supervisor console is also helpful, as it shows team activity on one screen. The rule engine saves time by handling repeated tasks on its own. Reporting and analytics are also good for tracking how we are doing and where we can improve.
What do you dislike about the product?
Sometimes it feels a bit slow, especially when loading large reports or switching between screens, few features take time to learn in the beginning. Also, some settings are not very easy to find and need extra clicks which could be simplified with user friendly UI
What problems is the product solving and how is that benefiting you?
We use it to reply to customer questions on social media. It helps us respond faster, track all cases in one place, and not miss any messages. It also saves time with automation and helps managers see team performance and take actions in real time.
Excellent tool
What do you like best about the product?
We can keep track of all the metrics, surveys and so on. I think it's very comprehensive and helps a lot in our day-to-day work.
What do you dislike about the product?
Be more intuitive, sometimes Sprinklr AI doesn't translate messages completely or at all.
What problems is the product solving and how is that benefiting you?
We can access everything on the same platform, control metrics, surveys and quality evaluations.
quick and fast
What do you like best about the product?
quick and fast, friendly, amazing ui straight and direct
What do you dislike about the product?
Website-based, not an actual application
What problems is the product solving and how is that benefiting you?
all channels in 1 place
Extremely easy to get to gips with
What do you like best about the product?
Its very easy to use and it always convenient to have the tabs of your most used pages constantly at the top of the page even after you logout and log back in
What do you dislike about the product?
Sometimes the notifications tend to ping multiple times
What problems is the product solving and how is that benefiting you?
Managing communication from customers all in one software
Very good
What do you like best about the product?
User friendly, loved the features like dark/bright mode
What do you dislike about the product?
Notification sound is quite annoying, option to switch to the sound we like will helps
What problems is the product solving and how is that benefiting you?
To check, payment details, locate transactions, etc
Evaluation of Sprinklr
What do you like best about the product?
I really like the layout, including the colors and how the information is described.
What do you dislike about the product?
Sometimes the system shows significant slowness.
What problems is the product solving and how is that benefiting you?
Help in technical support.
A good platform with a lot of potential
What do you like best about the product?
It is constantly upgrading and evolving and there is an effort to help when we need it.
What do you dislike about the product?
It can take time to get said help and our success manager is non existent and non responsive.
What problems is the product solving and how is that benefiting you?
I currently use it primarily for NPS surveys. I notice that there was an improvement on the flexibility of those surveys.
Very convenient to use
What do you like best about the product?
The fact that all metrics and dashboards are so easy to access, information an performance is so easy to find. The tool also seamlessly links to the advocacy programme, making easy for cuartors to see post performce and draw reports.
What do you dislike about the product?
There are too many functionalities and it makes it confusing some times without enough training
What problems is the product solving and how is that benefiting you?
Social media content sharing and improving the visibility of content
Overall good, especially for tagging but some bugs that need fixing in building
What do you like best about the product?
Tagging is great and makes our reporting process a lot easier
What do you dislike about the product?
Not as useful for building with some glitches appearing especially when building Meta
What problems is the product solving and how is that benefiting you?
The reps we work with always respond quickly and help to advance our reporting
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