Sprinklr Unified-CXM Platform
SprinklrReviews from AWS customer
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Simplicity and functionality
What do you like best about the product?
The easy to use and quick reacting dashboards make working on sprinklr more enjoyable than other websites I have used in the past. I am always finding new things on sprinklr to improve our customers experience or even just finding things that improve my experience.
What do you dislike about the product?
Locking customers to a single tracking ID has been difficult to locate previous customers contacts however, it does usually get resolved.
What problems is the product solving and how is that benefiting you?
Making sure all socials can be easily accessed long with being able to manage posts and have more control over them
Overly complicated tool
What do you like best about the product?
I like that Sprinklr has many offerings in one tool
What do you dislike about the product?
The user experience/interface is by far the worst I have used in my 15 yrs in Social.
What problems is the product solving and how is that benefiting you?
Sprinklr allows us to ingest data through an API and share it across the business.
Not my first option
What do you like best about the product?
All platforms in one screen help in day to day work
What do you dislike about the product?
To much issues with connections with custom audiences and influencer posts.
What problems is the product solving and how is that benefiting you?
Creating tickets but almost always the solution is to re add the account and page
Without Sprinklr, it is very hard to monitor our Social Media accounts and it makes us very easy!
What do you like best about the product?
Easy to use and learn! Very simple but useful tool!
What do you dislike about the product?
I don't see good Japanese setup for this. Hopefully it will work very well for Japanese one day.
What problems is the product solving and how is that benefiting you?
Japanese feture.
It is an all-rounded dashboard for social media reporting mainly, and social listening on X
What do you like best about the product?
The dashboard and detailed information of the post.
What do you dislike about the product?
Social listening is only limited to X for Malaysia
Sprinklr Support is not tailored based on different clients and require lots of back and forth
Sprinklr Support is not tailored based on different clients and require lots of back and forth
What problems is the product solving and how is that benefiting you?
If there are any data fetching issues/discrepancies and interface issues, they are able to solve quickly for data reporting.
Perfect platform to schedule your posts
What do you like best about the product?
It's great to have a platform where you can manage, post, edit and remove your social network posts through different platforms in one place.
What do you dislike about the product?
I like the analytics tab, however it would be useful to have more detailed data regarding the results of the posts
What problems is the product solving and how is that benefiting you?
The integration of different platforms in one place
Used for reporting and scheduling
What do you like best about the product?
User interface is pretty good and there is a lot of services and perfect to use daily
What do you dislike about the product?
It's missing some stuff in reporting and I can be a bit complicated
What problems is the product solving and how is that benefiting you?
Offering content for local dealerships, centralise all the reporting
A program for daily use
What do you like best about the product?
Sprinklr allows our company to manage customer messages. Messages come from different channels (Facebook, Messenger, Instagram, X, multiple email inboxes). With AI integrated into it, everything is done to ensure customers receive professional and fast responses.
What do you dislike about the product?
Maybe the "erase message" button that's near the "send" button. Sometimes, when you miss click, it's a problem. Otherwise, no negative points.
What problems is the product solving and how is that benefiting you?
AI integration has been a game changer
Sprinklr QA
What do you like best about the product?
The possibilities of things that can be done.
What do you dislike about the product?
Initial setup of the software and support from the Sprinklr team.
What problems is the product solving and how is that benefiting you?
Having an all-in-one tool.
Lags a bit, but less than cisco and other soft phone apps
What do you like best about the product?
The ability to track numbers easily
User friendly
Doesn't lag much
Easy to use and troubleshoot
User friendly
Doesn't lag much
Easy to use and troubleshoot
What do you dislike about the product?
There's nothing about it bad, actually I can say the best soft phone app so far
What problems is the product solving and how is that benefiting you?
Customer support and assistance
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