Sprinklr Unified-CXM Platform
SprinklrReviews from AWS customer
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Loyalty Driving Insights 101
What do you like best about the product?
The ease of using the social studio. We use it to manage all profiles at once, have similar messaging across all platforms. We can then combine it with other tools to get a clear picture of what audiences are saying.
What do you dislike about the product?
For a small account like us, support is ad hoc, and we don't feel at ease making changes.
What problems is the product solving and how is that benefiting you?
Managing multiple social pages, and getting insights from all slow into our tools which help refine messgaing and also manage customer expectations better.
Streamlined Case History, but Searching all Cases needs to be improved
What do you like best about the product?
Once the customer’s information has been entered, it provides a streamlined history of cases for each individual profile.
What do you dislike about the product?
If I don’t have access to the case number, I can’t look up the customer’s account number to locate the case. I also cannot access my personal case history.
What problems is the product solving and how is that benefiting you?
Communicating with customers that need assistance.
Effortless Customer Service Experience
What do you like best about the product?
Ease of use for the customer service and live chat
What do you dislike about the product?
nothing specific, just might be the reporting part
What problems is the product solving and how is that benefiting you?
It's efficient and effective as it takes all the socials in one system
Customizable Yet Complex for Average Users
What do you like best about the product?
I like the customization available in Sprinklr Service. It gives me a highly customized way to define my workflows based on my team's requirements and use cases. This flexibility helps solve problems effectively. I also appreciate the clean workflows that make managing tasks smoother.
What do you dislike about the product?
Because of the customization, it does become a bit complex for an average user. Some form of impact report based on how certain changes will impact, something in simpler terms.
What problems is the product solving and how is that benefiting you?
Sprinklr Service assigns cases based on accounts, prioritizes messages, ensures SLA adherence, and offers customizable workflows tailored to our team's requirements, solving specific problems in community management.
good to use
What do you like best about the product?
Design , color , easy to use , easy to reset password
What do you dislike about the product?
it's only web , the application not working good
issue with headset all the time changing the setting
issue in Arabic and English language when transfer calls
issue with headset all the time changing the setting
issue in Arabic and English language when transfer calls
What problems is the product solving and how is that benefiting you?
one platform for speaking and view calls chat , auto ticket creation
Unifies Customer Interactions Seamlessly Across Channels
What do you like best about the product?
What I like best about Sprinklr Service is its ability to unify customer interactions across multiple channels into one platform, Plus, its scalability and integration capabilities make it ideal for managing complex enterprise needs.
What do you dislike about the product?
some advanced configurations can be complex, which might slow down adoption for new users. However, once the learning curve is overcome, the benefits are significant
What problems is the product solving and how is that benefiting you?
Fragmented Communication Channels
Lack of Real-Time Insights
Manual Processes and Delays
Lack of Real-Time Insights
Manual Processes and Delays
Versatile Multi-Tasking That Boosts Productivity
What do you like best about the product?
-multi function
-multi tasks
- graph and statistic of daily activity
-multi tasks
- graph and statistic of daily activity
What do you dislike about the product?
-for outgoing call should change status it is better to change automatically once procced with outgoing call
- cases notification some how annoying and collapse button not functioning correctly
- cases notification some how annoying and collapse button not functioning correctly
What problems is the product solving and how is that benefiting you?
making easy contacting with user in diffrent section and abroad user without any equipment ie hardware
Unified Customer Service Platform That Streamlines Engagement
What do you like best about the product?
It brings together all aspects of customer service and engagement by integrating its different modules.
What do you dislike about the product?
It can be quite challenging to get used to, and there are occasional bugs in the backend that can be frustrating.
What problems is the product solving and how is that benefiting you?
By bringing together all interactions between a customer and a business into a single platform, the customer experience becomes unified. This approach allows us to lower costs by eliminating the need for separate teams to manage each platform where customers might engage with the business.
Efficient but Improvable in Problem Solving
What do you like best about the product?
I like the efficiency and timeliness of Sprinklr Service in resolving requests.
What do you dislike about the product?
Not all problems can always be solved.
What problems is the product solving and how is that benefiting you?
I use it to analyze my company's social data. It detects bugs in the platform and I appreciate the efficiency in resolving requests quickly.
Efficiency and Customization, but UI to Improve
What do you like best about the product?
I like the ability to customize reports according to business needs. It is useful because I can adjust different reports according to internal requests and needs, meeting all demands. Additionally, I found the initial installation of Sprinklr Service very simple.
What do you dislike about the product?
In my opinion, the graphical interface could be improved and made more user-friendly, and many aspects could be simplified because, as of today, its use is a bit more complex. And I think artificial intelligence could also help us in setting up some reports and making the user experience on the platform much smoother and simpler.
What problems is the product solving and how is that benefiting you?
Sprinklr Service helps me identify interesting trends, analyze the organic performance of the brand's content, and do benchmarking. I also find the ability to customize reports to meet all the internal needs of the company useful.
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