Sprinklr Unified-CXM Platform
SprinklrReviews from AWS customer
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Very flexible and customizable for the business needs
What do you like best about the product?
Most of the reporting's and tracking works exceptionally well. Being able to create customer dashboards and connecting it to external services like AWS S2 Buckets is really useful
What do you dislike about the product?
The migration process was slightly challenging as we were looking to add a lot of new features that we were missing from the old software from the start. But if you are Building from scratch, I doubt you would have this issue.
What problems is the product solving and how is that benefiting you?
Having most channels connected to one platform for ease of access and being able to track productivity and tracking cases from one platform.
Being able to get more in details insights that offer better indication on how the Call center is doing.
Being able to get more in details insights that offer better indication on how the Call center is doing.
Insights and AI driven
What do you like best about the product?
I like that we can create niche dashboards and take out specific data according to our needs.
What do you dislike about the product?
The AI feature like example the tonality of the "comment" can sometimes be picked up wrongly by Sprinklr. That's normal as it cannot understand human sarcasm and connotations.
What problems is the product solving and how is that benefiting you?
Sprinklr is helping me understand the net sentiment, tonality, conversation themes and giving me data using which I can make brand reports. The automatic Macros help a lot and saves time. Seeing the historical cases section helps me understand the user who commented even better and take better decisions to action the comment.
A service that surprises every day
What do you like best about the product?
The continuing innovation, very often the platform gives us updates on the new functionalities which gives us insights on reporting. The platform, once set, appears very intuitive.
What do you dislike about the product?
Sometimes random bugs appear and make it just a little bit harder to do our daily functions, but the Support Team has always managed to solve them
What problems is the product solving and how is that benefiting you?
Providing great insights on both inbound and outbound posts which helps us immensely in creating insightful reports.
Great Social Media management platform!
What do you like best about the product?
The team is super quick with replies. They are clear and comprehensive in the ways they work. I like that they even go beyond by offering to help over a scheduled call. There have been several cases when we had challenges with dashboards and the service team fixed it within a few hours of notice. It is indeed delightful. Their expertise is commendable... the team is technically very sound surely.
What do you dislike about the product?
During phase 2 of implementation, we would've liked some more assistance on building dashboards. We did reach out to the service team but they recommended we go for a higher paid plan. Some more time during training phase would've helped us.
What problems is the product solving and how is that benefiting you?
1. Dashboard related issues
2. Scheduling posts
3. Permissions for users
4. Audience for targeting
2. Scheduling posts
3. Permissions for users
4. Audience for targeting
Powerful Customer Experience Platform with Room for Improvement
What do you like best about the product?
Sprinklr Service offers robust tools for managing customer interactions, but the learning curve is steep.
What do you dislike about the product?
Sprinklr’s unified interface allows seamless tracking of customer conversations across channels like Facebook, Twitter, and WhatsApp. The platform is packed with features — from AI-based sentiment analysis to automated ticket routing — which help teams respond faster and smarter. Custom dashboards and analytics make it easy to measure performance, and the integration with CRM systems adds serious value. It’s built for scale and really helps centralize customer service efforts.
What problems is the product solving and how is that benefiting you?
Sprinklr helps centralize customer interactions from multiple platforms into one dashboard. This reduces the time spent switching between channels, minimizes missed messages, and ensures we maintain a consistent tone across all touchpoints. Its reporting tools give us data to back QA insights and optimize response performance. It’s especially useful for tracking agent productivity and sentiment trends.
Excellent work tool that helps with the order and efficiency of activities
What do you like best about the product?
It is easy to learn, and it contains all the content needed to cover daily work activities.
What do you dislike about the product?
certain parts of the system have fixed options or are difficult to adapt to specific workflows.
What problems is the product solving and how is that benefiting you?
Sometimes messages do not update in real time.
There are tickets that get "stuck" or do not close correctly.
There are tickets that get "stuck" or do not close correctly.
Sprinkler has big gaps in user-friendliness compared to Outlook
What do you like best about the product?
It's good that chat and emails are together in one platform, I don't have to monitor multiple apps
What do you dislike about the product?
Searching is not so easy and intuitive. i miss the sent mail section. It would be good to distinguish the sounds of individual messages, receiving an email one sound receiving a chat another sound...
What problems is the product solving and how is that benefiting you?
Sprinkler handles all communication channels in one working window, but it has some loopholes.
GREAT Solution in Repor
What do you like best about the product?
Reporting Tool is very detailed and customization
What do you dislike about the product?
Support quite late and screen recording isn't available
What problems is the product solving and how is that benefiting you?
Cloud Based Solution for Voice Traffic
I take call from it easy software
What do you like best about the product?
Cases and call has a full access in it so it's make all things easy
What do you dislike about the product?
It's some times didn't allow to using low internet
What problems is the product solving and how is that benefiting you?
It solved customer issues
Beautiful system
What do you like best about the product?
all good system easy Beautiful amazing,.
What do you dislike about the product?
nothing all good Everything is beautiful in the system
What problems is the product solving and how is that benefiting you?
Speed of dealing with customers
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