Sprinklr Unified-CXM Platform
SprinklrReviews from AWS customer
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Big potential and poor maintenance
What do you like best about the product?
Detailts in features that can be used, and IP itegrations
What do you dislike about the product?
Exporting reports, user interface, many features doesn't work, technical errors and filters complications, techincal support takes a lot of time and it's complicated.
What problems is the product solving and how is that benefiting you?
Owned Social Media Performance
Benchmaring our brand with others
Social and Web Listening
Benchmaring our brand with others
Social and Web Listening
Sprinklr Review
What do you like best about the product?
The account team are great and super accommodating
What do you dislike about the product?
Would love to see more information about how to leverage the services for .com publishing
What problems is the product solving and how is that benefiting you?
They help automate and streamline the social publishing and calendarization of our content
Good platform, Okay service
What do you like best about the product?
I've used Sprinklr for many years now. The platform itself is very up to date and advance. Fairly easy to use and always evolving. The social listening is some of the best I've seen. I do really enjoy the platform.
What do you dislike about the product?
While the technology is usually good, the service is constantly changing and there feels like a lack of. The recently restructured to give even less service. The support tickets commonly don't really help as much as you would think or their team doesn't understand.
What problems is the product solving and how is that benefiting you?
The platform is good at recognising sentiment and priority. Our agents receive cases from social and it's good at assigning high to low so we meet those high prioity first. The social listening is also good for reporting and seeing what trends we are currently facing.
Great product
What do you like best about the product?
Sprinklr allows our company to pull reports easily on sentiment, engagement and response time which has made reporting easy.
What do you dislike about the product?
It has taken me six months to feel comfortable in the system but our success manager has provided me with good training materials. He has also scheduled 1:1 meetings to help teach me the backend of Sprinklr.
What problems is the product solving and how is that benefiting you?
Reporting on many users mention our organization's name.
Sprinklr Review
What do you like best about the product?
I have a great relationship with my Sprinklr Sales and Account Reps - they work well together to make recommendations for my business.
What do you dislike about the product?
Because it is a large company, implementing change takes time/
What problems is the product solving and how is that benefiting you?
It has integrated our departments.
Sprinklr is Wonderful!
What do you like best about the product?
I really like the Engagement dashboard that Sprinklr offers. I am able to easily put all the accounts and keywords I want to follow/ track and be able to engage directly on the Sprinklr platform. The only downfall is not being able to connect our company LinkedIn account and monitor that feed through the engagement dashboard.
What do you dislike about the product?
There is so much to learn that I get overwhelmed with all the features and capabilities Sprinklr Service has to offer. They try to make it simple, but there's so much its hard to keep up and utilize everything.
What problems is the product solving and how is that benefiting you?
Sprinklr Service is helping us to better gain access to our customer and prospects social accounts to be able to engage with them.
Sprinklr review
What do you like best about the product?
The product is very easy to use and provides great insigts into our system usage.
What do you dislike about the product?
There are not many issues that we have with the system currently. We are quite happy with it to this point.
What problems is the product solving and how is that benefiting you?
Allows more automated messaging and response cycle.
Sprinklr review
What do you like best about the product?
Perfect tool to handle all our social media across different departments and channels
What do you dislike about the product?
Nothing to add. It is providing the capabilities that we need.
What problems is the product solving and how is that benefiting you?
Perfect tool to handle all our social media across different departments and channels
Sprinklr Review
What do you like best about the product?
The best part is that we can manage all the platforms on a single platform. We can create and manage campaigns, asset management, reporting and audience management on one platform.
What do you dislike about the product?
performance of Day or month wise is missing on ad manager.
What problems is the product solving and how is that benefiting you?
Manage all different platform on one place without given single single platform access.
All in one platform, helps in managing client expectations smoothly
What do you like best about the product?
Owned Content Performance Module is very good! Couple of modules that I like are:
1. Unified Analytics
2. Product Insights
1. Unified Analytics
2. Product Insights
What do you dislike about the product?
Social Listening module can be made a bit more simpler.
What problems is the product solving and how is that benefiting you?
Social Listening Analysis & Owned Content Analysis
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