Sprinklr Unified-CXM Platform
SprinklrReviews from AWS customer
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Sprinklr for Businesses
What do you like best about the product?
Sprinklr is a great tool for monitoring comments, posts, and reposts on various social media channels. It makes it super convenient and is relatively easy to use. We also love the reporting and how it helps us manage our SLA.
What do you dislike about the product?
We have run into difficulties liking instagram posts via sprinklr and with our SLA reporting having errors but support is great and willing to help!
What problems is the product solving and how is that benefiting you?
It is very convenient to interact with our members and helps us stay organized and keep track of who is working on what and how we are engaging!
Not very intuitive
What do you like best about the product?
You can do a lot of things, like community management, social listening and social media campaign management.
What do you dislike about the product?
It's not the easiest to dive deep into the social listening data.
What problems is the product solving and how is that benefiting you?
We are monitoring social media mentions of our brands to risk/crisis management.
Very functional and quite intuitive
What do you like best about the product?
Your way of adapting to the work style, the way of verifying each report is very easy to use.
What do you dislike about the product?
Very occasionally the page closes and it is necessary to log in again.
What problems is the product solving and how is that benefiting you?
Interactive communication with the client, and when analyzing the management of advisors
Enables me to keep track of social cares.
What do you like best about the product?
Easy to use and allows me to monitor social care comments.
What do you dislike about the product?
It can be difficult to approve custom responses. Messages can get lost and it can be tricky to locate old cases.
What problems is the product solving and how is that benefiting you?
Using to monitor social cares and engagment for business/customer service purposes.
Sprinklr is great, but not the most user friendly.
What do you like best about the product?
How its fairly intuitive, and easy to use.
What do you dislike about the product?
It bugs out often, and can be extremely slow.
What problems is the product solving and how is that benefiting you?
It helps schedule social posts and relieves us of doing this as they come.
Easy-to-Learn Social Scheduling Platform
What do you like best about the product?
I like that Sprinklr is nice to look at and simple to use to schedule social posts. I can see what the rest of my team is posting and analytics from other platforms all in one place and adjust my posting strategy accordingly. I use Sprinklr to post multiple times throughout the day, and it only takes a couple of minutes to do.
What do you dislike about the product?
I don't have any problems using the platform, but there are a couple of features I think would be helpful - I would love to be able to view the scheduling calendar in different tabs with different filters on at the same time - I post to certain platforms, but would like to be able to reference the other platforms without having to go in and reset my filters each time. I also think it would be helpful if the post failed notification was a little more prominent, because it can be easily missed. Lastly, I would like it if content could be grouped together even if it's split among multiple pages to make the posting calendar look cleaner and be easier to navigate.
What problems is the product solving and how is that benefiting you?
It streamlines the posting process and keeps all posts and analytics in one place, which saves a lot of time for our marketing team as a whole.
Good way to have all campaigns from different platforms but many errors occur when creating campaign
What do you like best about the product?
They are always willing to help resolve any issues.
What do you dislike about the product?
Issues arise before launching a campaign.
What problems is the product solving and how is that benefiting you?
When a campaign or ad cannot be published, the rep helps to resolve it, and if they can't, they create a ticket to get it fixed.
My experience
What do you like best about the product?
I like the system and how responsive it is.
What do you dislike about the product?
I don't like how much the analyst's home page is full of unnecessary information that we often don't use right away.
What problems is the product solving and how is that benefiting you?
Many problems were probably resolved from the sprinkler service.
use is for chat platform for utility company.
What do you like best about the product?
easy to use and organization of the platform.
What do you dislike about the product?
having multiple chats at one time can get a little hectic
What problems is the product solving and how is that benefiting you?
customer chats
Excellent Experience
What do you like best about the product?
It's pretty easy to use and to undertand even with multiple accounts and different brands to manage.
What do you dislike about the product?
The service we acquired is pretty basic, having not many features as some of the other plans available. It's not that we dislike it, it's just not as good.
What problems is the product solving and how is that benefiting you?
We can manage a high amount of comments and messages on our social media accounts, which given the size of our brands is impossible to do natively.
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