Sprinklr Unified-CXM Platform
SprinklrReviews from AWS customer
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Good overall platform
What do you like best about the product?
I think it's helpful the fact it's all integrated to social media.
What do you dislike about the product?
The page layout isn't really intuitive navigating.
What problems is the product solving and how is that benefiting you?
To help optimize the contact with customers.
We are using SPRINKLR in Social media modules , care module, listening module & Benchmarking
What do you like best about the product?
Social Media Listening Module - ease of use - customer support
What do you dislike about the product?
nothing recalled right now for this issue.
What problems is the product solving and how is that benefiting you?
social media handling to enhance our response time to the bank page + to have sentiment report for social media mentions
Easy, Multipurpose needs some fixes
What do you like best about the product?
How I can see the performances across the social platforms in one and manage them too and very adaptive.
What do you dislike about the product?
Some fixes are needed in terms of reporting it can be better.
What problems is the product solving and how is that benefiting you?
No switching between platforms for the same accounts, ease of monitoring and setup of campaigns.
does not crash often, yet it could be better
What do you like best about the product?
it does not crash and there are lots of functions to be used
What do you dislike about the product?
chat is not so useful, it takes several seconds for pages to be loaded, shifting channels takes too many clicks and loading time
What problems is the product solving and how is that benefiting you?
Chat is being replaced with other channels more convenient to use
amazing with full history and supervision review
What do you like best about the product?
teh full history for cases and can reach them easily
What do you dislike about the product?
the signing our while not opening the page
What problems is the product solving and how is that benefiting you?
the 24 hours auto assigning as it save time
Social media Operation manager
What do you like best about the product?
"Sprinklr is an all-in-one platform for everything related to social media. It offers unlimited features, including publishing tools, a calendar, social analytics, and customer care services, making it a centralized hub for managing social media effectively."
What do you dislike about the product?
Still Missing few features like snapchat Revenue insight
What problems is the product solving and how is that benefiting you?
Sprinklr helps address the main issue of consolidating all social media tasks into one platform. This includes managing content uploads, publishing, and analyzing social media performance, allowing for streamlined operations and more efficient workflow management.
easy and simple
What do you like best about the product?
Sprinklr is easy and simple to navigate.
What do you dislike about the product?
sometimes its not very responsive, i have to repeat the action for it proceed.
What problems is the product solving and how is that benefiting you?
compiling the social medias feedback from customer.
Honest review for Sprinklr
What do you like best about the product?
Sprinklr is great because it combines customer service and marketing in one platform. Also, it is very user friendly.
What do you dislike about the product?
There are often glitches while using sprinklr. it has scope for being more optimized.
What problems is the product solving and how is that benefiting you?
It helps by putting all your customer interactions from social media ,email and chat into one place.it saves time, helps to respond faster, making it easier to improve their experience.
Case is easy to understand and use
What do you like best about the product?
Separate cases make it easy to identify responsible persons and tasks.
What do you dislike about the product?
Sometimes cases are not reflected and are lost.
What problems is the product solving and how is that benefiting you?
Real-time management of product user questions.
Easy peasy
What do you like best about the product?
Easy to use
Easy to update
Easy to personalize
Easy to update
Easy to personalize
What do you dislike about the product?
Sometimes it is hard to edit on certain platforms (ie: X and Instagram)
What problems is the product solving and how is that benefiting you?
I use Sprinklr everyday to connect to my customers, and it helps keep everything organized. I can sift through my queues via platform, date, time, etc.
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