Sprinklr Unified-CXM Platform
SprinklrReviews from AWS customer
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I really like the way Sprinklr puts everything together in one place.
What do you like best about the product?
Practicality in having all the bills in one place
What do you dislike about the product?
I think the interface is somewhat outdated. I think it can have a better UX.
What problems is the product solving and how is that benefiting you?
All demands in one place.
Comprehensive Platform with Strong Meta Integration
What do you like best about the product?
We use Sprinklr primarily for ads management, reporting, as well as social listening, and competitor benchmarking. Overall, it offers a solid and unified experience for managing campaigns across platforms, particularly with Meta integration, which is fairly seamless and user-friendly. The bulk editing features for campaigns are efficient and make campaign management significantly easier.
The Account Team is very supportive.
The Account Team is very supportive.
What do you dislike about the product?
It can be glitchy at times, especially during peak usage. The comment sentiment categorisation lacks transparency, making it difficult to confidently assess audience tone at scale. Reporting is generally strong but has some technical limitations.
Advantage+ creative settings from Meta aren't fully supported, which can create gaps in execution and oversight.
Advantage+ creative settings from Meta aren't fully supported, which can create gaps in execution and oversight.
What problems is the product solving and how is that benefiting you?
Reduces the need to switch between tools, saving time and improving workflow efficiency.
A good tool for social monitoring and paid media performance
What do you like best about the product?
Soical monitoring is the best in the tool
What do you dislike about the product?
there support is slow. they take time to respond
What problems is the product solving and how is that benefiting you?
it is solving social monitoring and paid media performance
Top platform to use for advertising
What do you like best about the product?
it's user friendly, minimizes the time for campaign set up & reporting, all paid social channels are integrated
What do you dislike about the product?
sometimes you get errors or it might stuck and you loose the work that have been done, also there isn't an option to go back to your previous action like a revert button
What problems is the product solving and how is that benefiting you?
to solve errors that popping up and bugs in data
Great software with massive capabilities- takes a minute to learn to navigate
What do you like best about the product?
I love that I can listen by topic, compile dashboards and by metric. As someone who runs organic social media on a national scale, I need to be able to see what's going on online AND how people are responding to the content I'm putting out to stay relevant, and Sprinklr greatly simplifies that.
What do you dislike about the product?
Learning to navigate Sprinklr because of how comprehensive it truly is can take quite a while. I've been using Sprinklr daily for almost 2 years and there are still capabilities I haven't touched. However, I think with a software so comprehensive that is likely to be an issue with any software.
What problems is the product solving and how is that benefiting you?
I manage two different organization's national social media platforms and I'm able to cohesively see metrics, comments, and related topics in one place. We also have more than 50 smaller pages for the organizations in the states, and we are able to manage those all in the same place as well.
It is practical but has several flaws.
What do you like best about the product?
The tracking you can give to the tickets and the graphs you can access are incredible.
What do you dislike about the product?
You can't always see the errors simultaneously.
What problems is the product solving and how is that benefiting you?
Quick response, sometimes the error is seen instantly
Sprinklr experience
What do you like best about the product?
It is really easy to manage. I really like it.
What do you dislike about the product?
Everything is ok. I don't dislike anything
What problems is the product solving and how is that benefiting you?
It makes our interactions really easy to manage
Evaluating Sprinklr: Features, Pros, and Cons
What do you like best about the product?
What I like best about Sprinklr Service is its ability to centralize customer conversations from multiple channels into one unified dashboard. The AI-driven case routing and automation features save time and help our team respond more efficiently.
What do you dislike about the product?
Sprinklr Service can be overwhelming at first due to its complex interface and steep learning curve. Customizing workflows and reports sometimes requires more technical support than expected.
What problems is the product solving and how is that benefiting you?
It helps us manage customer inquiries across multiple channels in one place, reducing response time and improving consistency. It also provides valuable analytics that help us track team performance and identify areas for improvement.
Sprinklr is a Powerful Platform for Metrics Management
What do you like best about the product?
Highly Customizable: Sprinklr offers extensive customization options, allowing me to tailor metrics and dashboards exactly to my team's needs.
Real-Time Data Access: I can access up-to-date data instantly, which is crucial for monitoring team performance and making informed decisions.
Strong for Business Analytics: The platform excels in supporting business analysts, especially for managing team metrics and driving platform improvements.
Real-Time Data Access: I can access up-to-date data instantly, which is crucial for monitoring team performance and making informed decisions.
Strong for Business Analytics: The platform excels in supporting business analysts, especially for managing team metrics and driving platform improvements.
What do you dislike about the product?
Resource Intensive: The system can be quite heavy and requires significant processing power to run smoothly, which can slow down work on less powerful machines.
Complex Business Rules: Some of the business rule configurations are complicated and not very intuitive, making them challenging to manage and understand.
Complex Business Rules: Some of the business rule configurations are complicated and not very intuitive, making them challenging to manage and understand.
What problems is the product solving and how is that benefiting you?
Problems Solved:
Centralizing Data Access: It brings all the team’s performance metrics and customer interactions into one place, eliminating the need to juggle multiple tools or data sources.
Real-Time Insights: I no longer have to wait for end-of-day or weekly reports. Sprinklr provides real-time data, so I can monitor performance and spot issues as they happen.
Customization: The platform allows me to create and adjust metrics, dashboards, and reports to fit my team’s unique needs.
Process Automation: It streamlines repetitive tasks and automates workflows, helping the team focus on more strategic work instead of manual data collection or reporting.
How This Benefits Me:
Faster Decision-Making: With up-to-date information always available, I can make informed decisions quickly and respond to changes or problems as soon as they arise.
Greater Efficiency: Centralized data and automated processes save me time, reduce errors, and let me focus on analysis and improvements rather than administrative work.
Improved Team Performance: By tracking custom metrics and visualizing trends, I can identify areas for improvement and help the team achieve better results.
Flexibility: The high level of customization means I can adapt the platform as our business needs evolve, ensuring we always get relevant insights.
Centralizing Data Access: It brings all the team’s performance metrics and customer interactions into one place, eliminating the need to juggle multiple tools or data sources.
Real-Time Insights: I no longer have to wait for end-of-day or weekly reports. Sprinklr provides real-time data, so I can monitor performance and spot issues as they happen.
Customization: The platform allows me to create and adjust metrics, dashboards, and reports to fit my team’s unique needs.
Process Automation: It streamlines repetitive tasks and automates workflows, helping the team focus on more strategic work instead of manual data collection or reporting.
How This Benefits Me:
Faster Decision-Making: With up-to-date information always available, I can make informed decisions quickly and respond to changes or problems as soon as they arise.
Greater Efficiency: Centralized data and automated processes save me time, reduce errors, and let me focus on analysis and improvements rather than administrative work.
Improved Team Performance: By tracking custom metrics and visualizing trends, I can identify areas for improvement and help the team achieve better results.
Flexibility: The high level of customization means I can adapt the platform as our business needs evolve, ensuring we always get relevant insights.
Likely the best of it's kind
What do you like best about the product?
We’ve automated a ton of repetitive tasks, from routing customer messages to the right teams, to setting up content approval flows. The automation engine is robust and helps us scale without burning out our team.
What do you dislike about the product?
The biggest drawback is how complex the platform can be, especially for new users. It’s just not intuitive out of the box. Training & onboarding took longer than expected and even now, some team members find the interface overwhelming. If you don’t have someone dedicated to managing it, you might struggle to get full value.
What problems is the product solving and how is that benefiting you?
Sprinklr Service helped us bring all our support channels into one place, which made it way easier for our team to respond quickly and consistently. We can see the full customer history across platforms, and the smart routing saves us a ton of time. It’s definitely improved our response times and overall customer experience.
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