Sprinklr Unified-CXM Platform
SprinklrReviews from AWS customer
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What do you like best about the product?
The functions and dynamic applications for us to use in daily life
What do you dislike about the product?
slowness and sometimes the tool presents errors that cause it to crash
What problems is the product solving and how is that benefiting you?
the functions are becoming more dynamic and easy to use
Tool with opportunities
What do you like best about the product?
Easy way to use for user 1
What do you dislike about the product?
complexity of handling and error correction.
What problems is the product solving and how is that benefiting you?
Integrations with platforms
A very potential tool, but that has a lot of erros
What do you like best about the product?
Sprinklr gives us the possibility to costumize conversations the way you want to. Easy to use. Fast Customer Support.
What do you dislike about the product?
A lot of system inconsistencies. Configuratuions that don't work or break during the use.
What problems is the product solving and how is that benefiting you?
We have an c-commerce team where they can create cart inside the tool.
smooth and quick transetion
What do you like best about the product?
the best would be that it's time significant and it has good getting on creating dashbord for the review and repots. has good data for the understanding of the social platfrom.
What do you dislike about the product?
some time it contans bugs and have refresh the whole tool and also take time to setup new feature's or adding of the rule over changes.
What problems is the product solving and how is that benefiting you?
it solve with the brand handing social media reach and provide and accurat data on the footfoal, and these things help in halding those reach more effecoently and is time safecient.
Great tool for work
What do you like best about the product?
Easy access and personalization of the tool
What do you dislike about the product?
Not finding closed cases or No response required when trying to look for one in specific
What problems is the product solving and how is that benefiting you?
Helping customers in a very easy and orderly way.
Happy but could have improvements
What do you like best about the product?
How user friendly the program is. Easy to train new agents to be able to use the system.
What do you dislike about the product?
Would love for an option to favorite templates when replying to our customers.
What problems is the product solving and how is that benefiting you?
Helps us with assisting guests through several queues. Guest feedback and complaints, and other queues we need to handle.
Feedback for Sprinklr
What do you like best about the product?
The most I like is the how fast and seamless crawling do Sprinklr from all social network platform. This is just amazing. This is just like one stop service.
Secondly, I like the accuracy of Sprinklr. This is simply amazing service.
Sprinklr provides hundreds of social network platform monitoring solution under one umbrella. This is a unique and robust solution across the internet!
Secondly, I like the accuracy of Sprinklr. This is simply amazing service.
Sprinklr provides hundreds of social network platform monitoring solution under one umbrella. This is a unique and robust solution across the internet!
What do you dislike about the product?
Being a long-time agent console user, I found sometimes getting logged out automatically while I was idle or busy with another task which I wish you can improve!
What problems is the product solving and how is that benefiting you?
Sprinklr is a powerful tool that helps us to stay on top of customer conversations across social media and other channels. The ability to generate reports and track performances is valuable. However, I sometimes find the interface overwhelming, and it would be helpful if it were more user-friendly. Additionally, improved customer support would be appreciated for resolving any technical issues.
Excellent program
What do you like best about the product?
Sprinklr consistenty provides the content we need to moderate in a timely and organized fashion. It was very easy to implement with our team. Any issues we have, support has been there to help. We use it daily and save a lot of times thanks to it.
What do you dislike about the product?
I can't think of any issues I've had with Sprinklr so far.
What problems is the product solving and how is that benefiting you?
It's helping us read content on multiple pages and platforms in a very quick manner, which helps us pinpoint users we need to respond to right away for various issues they may be having.
I love sprinklr
What do you like best about the product?
It helps to give better management to my social networks, it makes it possible to give a structure and follow-up to the comments with relevance regarding my brand.
What do you dislike about the product?
See the impact of my posts, sometimes there are flaws in some posts.
What problems is the product solving and how is that benefiting you?
Helps outline my networks in a better way
Great platform, lots of insights at yout fingertip
What do you like best about the product?
The Sprinklr platform is a great choice for all those who need to have a day-by-day glimpse on how are social media, UGC, care and marketing departments working, by giving you a fully fledged panoramic about how people are talking about your brand e.g. sentiment, channels, interactions, activity etc. The really great thing about it is being able to collect various datapoints in unified and configurable dashboards.
The platform allows business user to foresee various operations and intercept situations such as crisis, special events, or - in the case of marketing - easily track WOM around campaigns. All of that, near-real-time.
The platform allows business user to foresee various operations and intercept situations such as crisis, special events, or - in the case of marketing - easily track WOM around campaigns. All of that, near-real-time.
What do you dislike about the product?
The platform is a bit too upsell-based, meaning that if you need more features than you already have, it is possible to get them unlocked by purchasing additional modules. While this is understandable as a commercial strategy, implementation partners are often subordinated to the availability of determined modules, and could be limited should they be unavailable for whatever reason. More degree of integration (platform agnostic and not vendored) would be great.
What problems is the product solving and how is that benefiting you?
Streamlined conversational intelligence and social insights help the business track effectively and efficiently what is being said about them on Social Media platforms, as well as tracking SLAs and average handling time for Social CS.
This is increasing the efficiency and quality of CS operations, while maintaining (or increasing) throughput.
This is increasing the efficiency and quality of CS operations, while maintaining (or increasing) throughput.
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