Sprinklr Unified-CXM Platform
SprinklrReviews from AWS customer
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Making complex workflow look easy
What do you like best about the product?
Very userfriendly, makes any complex workflow look easy and cool looking widgets with flexiblility to add your own metrics
What do you dislike about the product?
High time taken to resolve issues.
Rigid Access levels and
Workflow management can be better
Rigid Access levels and
Workflow management can be better
What problems is the product solving and how is that benefiting you?
Managing different products with different SLAs is easy to access through Sprinklr
Dashboard is very cool and the deep dive feature is super cool
Dashboard is very cool and the deep dive feature is super cool
Interesting way of working towards same goal
What do you like best about the product?
I like that it's really intuitive and easy to use. I find the macros really supportive, they help in using bulk functions. Also, the monitoring from managers it's easier this way.
What do you dislike about the product?
I don't like when it glitches and makes you to always double chekc if, for example copied correctly a number of case.
What problems is the product solving and how is that benefiting you?
Managing a big volume of conversation and dividing the kind of topics, so different teams can tackle the issues in a timely manner.
Wonderful experience
What do you like best about the product?
Ease of use and customer support. We get number of features and category wise bifurcation.
What do you dislike about the product?
Not getting an option to select older and newer conversation
What problems is the product solving and how is that benefiting you?
Sprinklr helps to project differents customers at one place which help us to deliver quick resolution.
Great for everything except the contact level.
What do you like best about the product?
It doesn't misrepresent my availability, nor does it fail to assign work when it comes in.
What do you dislike about the product?
There's no enter-to-send, direct transfers often put cases where they don't belong, the spelling and grammer check is incorrect most of the time.
What problems is the product solving and how is that benefiting you?
We migrated from a platform that would simply not route interactions to agents, randomly disconnect established interactions, and was extremely hard to navigate when it came to searching and indexing past cases. Sprinklr does none of that and is far more reliable in accurately reporting productivity at my level of the business, as well being easy to search through and navigate past interactions.
A Powerful Tool with a Steep Learning Curve
What do you like best about the product?
The tool does more and integrates with more sources than any other similar tool out there; Clients tried to test out Sprout for a short time and came right back to Sprinklr almost immediately. I specifically use the Social Listening tool every day for my role, but in my previous role I touched all modules.
What do you dislike about the product?
Customer Support can often take a long time to resolve your issues unless you have the Platinum Support and/or have a personal Managed Services representative. As I said in my review title, the tool can do almost anything, but as a result there's a relatively steep learning curve. However, you have a lot of resources to learn best practices; you just need to be proactive and independentl keep up with updates!
What problems is the product solving and how is that benefiting you?
Sprinklr Service help provide me with the knowledge and best practice/use cases to apply to my social listening reports.
Quick and ease of use!
What do you like best about the product?
It is easy to see insights, post details and schedule posts for mutiple stores, groups and platforms.
What do you dislike about the product?
I wish there was a way to post stories directly from Sprinklr to multiple pages at one time and not the need of native access.
Scheduled boosted posts would also be a nice feature.
One thing I do miss is the search bar and date bar in Editorial Calendar being seperate.
Scheduled boosted posts would also be a nice feature.
One thing I do miss is the search bar and date bar in Editorial Calendar being seperate.
What problems is the product solving and how is that benefiting you?
multiple posts not going out when in bulk scheduling.
Delays everything
What do you like best about the product?
I like the look of it and the notification sound
What do you dislike about the product?
I dislike the unnecessary tabs, the lack of organization, it is very delayed when coming up with smart replies and when clicking from chat to chat, it is also delayed. It could be made to much more efficient and user friendly
What problems is the product solving and how is that benefiting you?
I take chats for Home Depot
Can only be usable for work
What do you like best about the product?
There is nothing really likeable with Sprinklr.
What do you dislike about the product?
Buggy, convoluted mess. Wasn't really made for other tools like Stack Overflow.
What problems is the product solving and how is that benefiting you?
Nothing in particular and it is always in pilot mode as of this survey.
Sprinkle review from community management team member
What do you like best about the product?
It has many different functions so as we grow we can do more tasks within the same platform
What do you dislike about the product?
It can be quite slow sometimes and often crashes when dealing with social media cases
What problems is the product solving and how is that benefiting you?
Being able to track trends and do social listening in an easy way with simple dashboards
Sprinklr review
What do you like best about the product?
i like the experience in dashboard and queue views
What do you dislike about the product?
i would like to have the sprinklr more intregated with other tools, like google sheets
What problems is the product solving and how is that benefiting you?
we've faced some issue related to the assingment of contacts to our agents, but it was solved
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