Sprinklr Unified-CXM Platform
SprinklrReviews from AWS customer
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Digital media project manager
What do you like best about the product?
the ability to manage everything on it at a social level
What do you dislike about the product?
the multiple bugs on the Sprinklr platform
What problems is the product solving and how is that benefiting you?
customer service
A omnichannel platform providing in depth analysis for customer service
What do you like best about the product?
The use of social listening and being able to analyse customer contact reasons
What do you dislike about the product?
The ability to narrow down cases by type rather than keyword
What problems is the product solving and how is that benefiting you?
The use of keeping all social platforms in one area for an easier workflow.
Sprinklr Enterprise for CCaaS
What do you like best about the product?
Sprinklr has a user-friendly interface, offers a number of possibilities for different implementations and integrations for various uses without being complicated for users/agents.
What do you dislike about the product?
the price is high compared to the competition, and the lite product is very limited in terms of reports and integrations.
What problems is the product solving and how is that benefiting you?
integration with current APIs and services, for example Meta's products
A quality support
What do you like best about the product?
the Sprinklr support service is very good, our contacts make themselves available all the time when we need them and know how to meet our expectations. They know how to show initiative and are proactive. The features deployed are useful, the platform is easy to use and the possibility of exporting makes our work easier.
What do you dislike about the product?
there are some bugs sometimes which delay us in our tasks to carry out
What problems is the product solving and how is that benefiting you?
mainly campaign setup problems. When there are rules to put in place on campaigns. This allows us to launch campaigns knowing that everything is OK
Sprinklr Service review for AI
What do you like best about the product?
It can manage social media including Linkedin with Auto Answer
What do you dislike about the product?
Nothing is so far I could findout. Still customer service can be improve
What problems is the product solving and how is that benefiting you?
To manage Linkedin business account it helps a lot.
Customer service changes kept me a customer
What do you like best about the product?
I was.cknsidering moving to a different provider, partly due to my feeling that Sprinklr customer service was no longer meeting our needs. Sprinkler came to the party and organized a much better customer service experience going forward, which i really liked. They really brought improvements to the table.
What do you dislike about the product?
I still find the interface clunky and it could be easier to use and navigate. Hopefully going forward with the new customer service approach they ate providing we can make improvements to the way our build is set up.
What problems is the product solving and how is that benefiting you?
Sprinklr helps us manage multiple brands on social media, effectively manage our communities, and ensure no messages go unanswered. It helps us with listening to the conversation on our social media channels, and gives us good reporting on this so that we can track sentiment and volume of comments and enquiries we receive across the country.
A welcome upgrade from previous vendor
What do you like best about the product?
The customisability of the platform, and the features that are present out of the box.
The ability to create metrics within the platform and real time reporting has been a welcome addition for our business.
The out of the box Conversational AI to allow intent based routing, reporting and message level alerts is allowing us to scale out the functionality and autmation within our service.
The open API functionality has allows use to start integration with our internal systems within the first year of go live, and considering we had minimal integration after 7 years with our previous vendor this has allows us to really integrate Sprinklr as part of our internal platforms, rather than being an addition to what we already have.
The ability to create metrics within the platform and real time reporting has been a welcome addition for our business.
The out of the box Conversational AI to allow intent based routing, reporting and message level alerts is allowing us to scale out the functionality and autmation within our service.
The open API functionality has allows use to start integration with our internal systems within the first year of go live, and considering we had minimal integration after 7 years with our previous vendor this has allows us to really integrate Sprinklr as part of our internal platforms, rather than being an addition to what we already have.
What do you dislike about the product?
There is a steep learning curve in the use of the platform, the building and enhancements, and as a team that likes to be hands on and self sufficient - the upskilling of our SME's internally took much longer than anticipated.
What problems is the product solving and how is that benefiting you?
Sprinklr Service is allowing us to build unique journies for each of customers based on their initial intent and reason for contact, allowing us to work to automated all of our transactional converations, allow our agents the space and ability to have the most complex conversations for the betterment of the customer experience.
Their ability to implement GenAI+ into their platform at pace has also opened up alot of doors for us to improve on our current automations.
For our agents, the platform is allowing them to be much faster and handle more converations per day, and have all of the resources at their finger tips, rather than using mulitple platforms to find information.
Their ability to implement GenAI+ into their platform at pace has also opened up alot of doors for us to improve on our current automations.
For our agents, the platform is allowing them to be much faster and handle more converations per day, and have all of the resources at their finger tips, rather than using mulitple platforms to find information.
The experiance is good, it is userfriendly. Highly adaptable and provides advanced insights.
What do you like best about the product?
Sprinklr has effectively managed our intricate requests, ensuring a smooth process and playing a key role in delivering an exceptional customer experience.
What do you dislike about the product?
Improvements are necessary in establishing a feedback mechanism and implementing a fair process for resolving existing issues, thereby enhancing customer loyalty.
What problems is the product solving and how is that benefiting you?
The process is easily accessible and understandable. The "Intuition Bucket" feature proves highly beneficial. The tabs are user-friendly and offer a variety of options. Facilitates productivity tracking.
Sprinkler the best friendly tool ever!!!
What do you like best about the product?
It is the most simple user friendly tool ever.
Its help to track the productivity of the team.
It helps to track login and break hours too.
It is easy to login and logout.
Most simple to understand and use.
Its help to track the productivity of the team.
It helps to track login and break hours too.
It is easy to login and logout.
Most simple to understand and use.
What do you dislike about the product?
Sprinkler some times lagg abit.
There are buggs in it.
It can also have some more features like to solve the cases.
There are buggs in it.
It can also have some more features like to solve the cases.
What problems is the product solving and how is that benefiting you?
Sprinkler helps to solve the customer issue wisely, it also helps to address thier problem with proper solution and resolution .
There are features which help to redirect the cases in a very proper way.
It helps to find cases intuition and also solve them and helps to track productivity.
There are features which help to redirect the cases in a very proper way.
It helps to find cases intuition and also solve them and helps to track productivity.
Unfied platform to manage customers, employees and data
What do you like best about the product?
Real time Reporting , Canned responses for the customer , the Knowledge base. Case history and Profile colabration are the most amazing feature i have used.
What do you dislike about the product?
Not exactly but sometimes the Slowness of the tool.
What problems is the product solving and how is that benefiting you?
It actually helping us to use one single platform instead of so many at one given time, Its easy , fast and time saving.
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